HT1918 What do I do if I forget the correct answer to my security questions?
I incorrectly answer my security questions and have subsequently been locked from my account for 8 hours. How, when my account is reactivated, can I change the answers of my security questions?
Try this Discussion...
https://discussions.apple.com/thread/4305745
Similar Messages
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I seem to not enter the correct answers to my security questions for itunes to buy an in-app purchase and also cannot answer the questions exactly like i answered them when creating the account for my ipod, how do i find out what answers i put for my ipod touch and itunes?
Try these previous discusssions:
recover answers to security questions: Apple Support Communities
how do i change apple ID security...: Apple Support Communities -
What happens if I don't get the email to reset my security questions? What do I do?
I forgot the answers to my security questions, and I can't buy anything until I answer them. I hit the "send email" thing, but never got it. I checked my spam folder and it isn't there. What do I do. I can't do anything until those questions are answered! Help!
The Best Alternatives for Security Questions and Rescue Mail
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contact Apple support.
c. Rescue email address and how to reset Apple ID security questions. -
HT2204 What do I do if I cannot remember my answers to my security questions?
I cannot buy anything because I cannot remember my security question's answers. What should I do?
Hi jillianchili,
Welcome to the Support Communities!
The article below should help you reset your Apple ID security questions:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
If you require additional assistance with this, click on the link below for guidance:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
I hope this information helps ....
Have a great day!
- Judy -
HT1541 What do you do if you have forgotten your answers to your security questions?
Been having trouble trying to remember my answers to my security questions. I have tried reseting my phone doesn't work. I cant buy apps and music that cost money but luckly i can buy free apps.
Fastest way is to conatct itunes store support:
https://expresslane.apple.com/
They will direct you to a phone number where you can ask help on how to reset the questions. -
HT1918 What do I do if I forget my security questions?
I have forgotten the answers to my security questions and can't download music! What do I do?? Please respond ASAP
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
What do you do if you forget the answers to your security questions?
I forgot the answers to my security questions...what do I do?
Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers -
HT1920 What do I do if I forget the answers to my security questions?
What do I do if I forget the answers to my security questions and can't purchase items from the iTumes store on my laptop?
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105212) -
HT1689 i forget the answers of my security question, what can I do?
i forget the answers of my security question, what can I do?
Did you put a emergency email attached to your account? that is a way you can access it.
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I forget the answers to my security questions. What do I do plz help
I really need help. I forget the answers to my security questions plz help me I can't purchase anything :( what do I do
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96735) -
HT5787 I forget the answer for my security questions ,, what should I do ?
Hello , I added ituns card 100 .. I try to buy someting from the Appstore but i cant ! they ask for security questions !
I forget the answer for my security questions ,, what should I do ?
thanksClick here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(88835) -
HT201363 what do i do when i forget the answer to my security question?
what do i do when i forget the answers to my security questions?
You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96060) -
What do I do if I forget the answer to my security question?
What do I do if I forget the answer to my security question?
Look at the suggestions in this user tip. If you do not have a rescue email address, see the instructions for contacting iTunes support. That will be the only way that you can reset the questions.
https://discussions.apple.com/docs/DOC-4551 -
I forget the answers to my security question what can I do?
I can't remember my answers to my security questions what can I do?
See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
Or Here > Apple Support iTunes Store Contact -
HT204088 I forget the answers to my security questions, how do I find out what they are?
I'm trying to buy a song for an important event and due to it being the first time on this laptop that I am purchasing a song, I have to provide the answers to my securit questions and i cant remember them. How do I find out what they are? Please.
f you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006
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