HT1918 who do i contact about being charged for an app i did not purchase?!
I have just found a billing email addressed to me saying i have purchased an app and that i will be charged £59.99 to my bank account. I have did not purchase this app and i have no idea how it has ended up on my phone. The email tells me that £23.64 will be taken from my store credit and £36.35 from my bank. What the **** do i do?! what phone number can i contact apple on? i will contact my bank and report fraud but i cannot find a number on the apple website regarding these situations!
You can contact iTunes support via email via this page (I'm not aware of any phone support for iTunes) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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I was charged for an app I did not purchase.
I was billed on my credit card for an app I did not purchase, how do I get credit back?
Here:
How to Get a Refund from the App Store
or
Apple - Support - iTunes - Contact Us -
HT201303 being charged for an app i did not buy
Has anyone been charged for an app they didnot buy?
Judging by the posts on here, yes. If it's happened to you then contact iTunes support and ask for help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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TS1424 I am being charged for an app I did not buy.
How do I get credit for an App appearing on my App Store invoice that I did not buy??
Hi Charles..
You can report the issue to Apple using the email form here > Apple - Support - iTunes Store - Contact Us -
Who can i contact if i am being charged for an app i did not buy?
I have never bought anything from the istore or itunes, and just got an email saying i purchased
KingdomConquest, KC 660CP
Report a Problem
SEGA CORPORATION
In-App Purchase
$4.99
KingdomConquest, KC 660CP
Report a Problem
SEGA CORPORATION
In-App Purchase
$4.99
KingdomConquest, KC 3800CP
Report a Problem
SEGA CORPORATION
In-App Purchase
$25.99
Subtotal:
$35.97
Tax:
$2.52
Order Total:
$38.49
I click on report a problem, and i get this:
Your search had no results. To report a problem about purchases older than 90 days, contact iTunes Store Support.
Every place i go, transfers me somewhere else..
I don't know who to contact, and ASAP, i don't want to be charged this $38.49..
MindyDoes anything show on your account's purchase history ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases
If it does, and nobody else has access to your account or devices and may have made them, then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If nothing shows on your account's purchase history then you may also want to contact your card issuer. -
TS1424 Charged for an app I did not authorize. How can I resolve this issue?
Charged for an app I did not authorize. How can I resolve this issue?
call apple at 1-800-694-7466 or report a problem from purchase history see
http://support.apple.com/kb/ht2727
Peace, Clyde -
I have received an invoice for an app I did not buy. I looked at it but at no time confirmed the purchase by using my password - how do I get reimbursed or even where do I complain - all I get are generic answers about protecting my password.
Right. So you're telling me that Apple has left someone in charge who is totally screwing their customers' experience and no one at Apple will help reign them in and set them straight?
I guarantee you that she's not the only person who's had this experience and it **** well sours me from buying another iPhone if I know it won't be taken care of if something goes wrong.
I've posted this to let Apple know there's something woefully wrong with their partner and to get that fixed as well. I know Vodafone is the one I'm supposed to deal with; I just want that to be improved. -
TS1424 i have been charged for something that i did not purchase
i have been charged for something that i did not purchase
Nobody else has access to your account or devices ? If not then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I was charged for an app i did not buy...
I recived a biiling statment from my bank account saying i bought an App for $6.99, i did not purcuse this app, i would like my money back...
Hi Laura,
Welcome to the Discussions
Somehow you have ended up in the iChat 3 forum (it has a link on the Discussion front page so people post about iChat 4 and 5 here as well)
There are two Forums within the iTunes Category (Under iTunes for Windows an iTunes for Mac) that relate to Apps (Depending which it was bought for)
You should have Email receipts for other purchases which will give you contact details for any issue with the iTunes Store.
If you have the actual receipt then the Report a Problem takes you to that purchase record in iTunes
One link on such an Email is to here http://www.apple.com/uk/support/itunes/store/
In iTunes the support Link in the top right box leads here http://www.apple.com/uk/support/itunes/
9:31 PM Saturday; August 14, 2010
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat" -
iTunes acting up? I was charged for Jurassic park app twice that I didn't order and strangely a password must be entered to order from store from my iPad2. Every time now for 3 days goin on four that I hit error with this order link it goes to a new page that's blank, tries to load for a min. Or two and then says cannot load iTunes Store? I'm wondering now how much has been taken from-my travel card prepay account associated with this.... So Question...how do u access iTunes Store when this happens? Also when purchased link for problems won't access what to do? Hey I luv dinosaurs with my kiddo but I didn't plan to buy it without trying it for a few first. I got free app, and the next day charged 13 bucks... Wut the heck? HELP
http://www.apple.com/support/contact/
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I was charged for something that I did not purchase
I was charged for a purchase that I didn't make
This is for the U.S. iTunes Store.
https://expresslane.apple.com/Issues.action -
Was charge for itunes that I did not purchase
my itunes account was charged talking larry outfit 7 $.99
talking tom cat 7 $.99 talking robot $.99 for a total of $2.97 which I did not download, which is not on my itouch, nor do I want them.
please refund my account and I will promise you that I will be very careful if I ever use my itouch again. not sure I need this kind of frustration in my life I have wasted a hour of my day that I can not get back trying to get help not only did I speak to someone that was rude and not helpful and very condescending he hung up on me.You are not addressing Apple here at all. We are itunes users just like you.
If your account has been compromised, then change your password, alert your credit card company and discuss reimburement with them and let itunes support know that your account may have been compromised. -
Apple deleted my account when I made a complaint about being charged for apps that I did not order. They said that my account had been compromised and it was in my best interests to delete it for security reasons! I am convinced the operator deleted my account out of sheer malice because I complained - can anyone advise?
No. It would have been done for security reasons. You notified them that money was being unknowingly taken from your account, so they froze it.
Change your Apple ID here
And also check for unusual activity on your credit card with your bank. Change all your security password while you are at it.
Pete -
HT1688 I am being charged for itune apps I didnt purchase.
Im being charged fot itune apps that I didnt purchase.
You need to contact Apple. Below is the link for Express Lane for iTunes so you can contact them.
https://expresslane.apple.com/ -
I am being charged for an app I didn't buy what do I do?
I am being charged for an app I didn't buy what do I do?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom
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