HT1918 Why am I not able to access my balance that is posted to my itunes for purchases? I'm directed only to the credit card information page or I'm asked for the pin # from the itunes card; which was thrown away when I was credited with the balance?

Why was I able to redeem my ITunes card and have a balance that is shown next to my email address as an available balance to purchase ITunes for my IPod, but when I try to purchase any songs/albums, I am directed to the credit card/billing information page whichis telling me I need to provide that information in order to buy siad albums or songs when I have a credit already from the card? I also get directed to a page where I'm required to provide a code from the card I had already used and obtained a balance from, therefore, the card was disposed of as I had no longer any use for it; so I thought....
How am I supposed to be able to use the credited balance that's already posted to my ITunes account?
Am I missing a step or something? Because I am honestly lost as to what to do or how to proceed from here! Please, if you know what I need to do, I am desperate and very frustrated looking for answers.

Contact iTunes:
Apple - Support - iTunes - Contact Us

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