HT1918 why is my new credit card info denied.how do i change it successfully.

how can i successfuly reset my credit card details

Sorry, but there's no way to force the iTunes Store to use your credit card. If there's a credit balance available, purchases will be deducted from that first.
Regards.

Similar Messages

  • HT1918 im trying to add my new credit card info but it s not working and sais i have an unpaid balance? I dont have an unpaid balance please help

    Im tryng to add my new credit card info and it wont accept it and sais i owe and outstanding balance?? I dont have an outstanding balance please help

    Hello there, bigjazzdogg.
    The article you were referred to us from, provides some additional information that will allow you to reach a resolution for your issue:
    iTunes Store: Changing your payment information
    http://support.apple.com/kb/HT1918
    Particularly, in your case:
    Get help
    If you need help changing your payment information, contact iTunes Store support.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • I have a 50.00 itunes balance and I am unable to use it.  Why is it requesting credit card info when I try abd purchase music?

    I have a 50.00 itunes balance and I am unable to use it.  Why is it requesting credit card info when I try to purchase music?  I've already redeemed my gift card onto my itunes account, so I no longer have a code. 

    Because your credit card info is how itunes verifies your account.

  • I need to move country from Hong Kong to Australia (dont have HK credit cards now) - but dont know how to do this, then to update all new credit card info for Australia base

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    Settings>iTunes and App Stores>Apple ID
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  • HT5035 I have a credit from an Apple gift card. I want to buy itunes. When I go to check out it asks for my credit card info. How do I use the credit I have?

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  • The credit card info on the account has changed but for some reason there is no option for me to make the changes.  In addition, cloud has stopped working and all other programs that need to be updated cannot be.

    the credit card info on the account has changed but for some reason there is no option for me to make the changes.  In addition, cloud has stopped working and all other programs that need to be updated cannot be??

    Make sure that EVERY DETAIL is the same in every place you enter your information
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    -Credit card https://helpx.adobe.com/utilities/credit-card.html
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  • HT201209 I want to use a gift card to purchase music thru i tunes, have a  $15 credit but i am asked to confirm my credit card info.  How do I purchase using my $15 credit and not be charged on my credit card?

    I want to use a gift card to purchase music thru i tunes, have a  $15 credit but i am asked to confirm my credit card info.  How do I purchase using my $15 gift card credit  and not be charged on my credit card?

    Hey,
    Even tho iTunes is asking to confirm your credit card details, when you purchase something it will still draw from your iTunes balance first. I think it is just a security check to ensure no one else is using your account.
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  • Why am i having trouble inputing a new credit cards info?

    Can someone tell me why it keeps directing me to ITUNES SUPPORT when trying to input a new credit card to use?

    What didn't work? Your email didnt go through? You have to get in touch with iTunes support and wait for a response. It does not happen instantly. It can take up to 48 hours to hear back from them.
    if you want to try to call them, try this.
    http://www.contacthelp.com/directory/Internet/Web+Sites/iTunes?ListingID=373
    i think its the same phone number as this.
    U.S. iPod, Mac and iPad technical support:
    (800) APL-CARE (800-275-2273)

  • Why won't my credit card info stay in the system?

    I have put in all of the info off my credit card multiple times and then when I go to buy a game it says I need to visit apple/iTunes support. When I go to make sure all the credit card info is correct it hasn't saved my security code on the back of my card. I have tried multiple cards so it's not a problem with my card. What do I do?

    Yes it can make a big difference if you're trying to edit a US address on a Canadian iTunes Store...

  • Why can't update credit card info, always remind "We're sorry, something seems to be wrong on end.

    after Adobe hacking incident, I replaced with a new credit card
    but now I want to update my credit card information , in order to continue buy Adobe CC
    the website always remind me, "We're sorry, something seems to be wrong on our end. Please try again later. "
    how to fix it ?
    I confirm not the browser or network problems. I try chrome/safari/IE/firefox both Win/Mac

    When I had this exact error message a week ago when updating my CC for the same reason, I was able to get it to work in the Chrome variant CoolNovo but not in IE, but now it works in IE, so I’m not sure what is different. 
    I am beginning to think it matters if I’ve logged into the forums or Photoshop.com or into www.adobe.com using a particular browser and there’s a cookie that has either expired or not expired that is holding my password.  Having a particular security setting enabled in the browser might affect it, and whether popups are blocked or not, could to.   
    You might try deleting all the adobe.com and Photoshop.com cookies in a browser that allows selective deletions or all cookies in one that doesn’t and try different variations of being logged in to or not logged into www.adobe.com before going over to creative.adobe.com as well as saving your password or not saving your password (remember me checked or unchecked) see if one variation helps.

  • How to change payment method with new credit card details. Not able to change current one as card has expired. Pl help

    I want to change my payment method with new credit card information as current credit card has expired. But when I try to change payment method , returns your payment method is not valid or allowed and continues to prompt to change the same. But when I try to update with whew credit card number, it doesn't accept and continue to refuse the payment method.
    This problem is not allowing me to purchase of any kind either paid or even free as well. Doesn't allow to even purchase free books even
    Please help to solve the issue
    Thanks
    Dpvora
    India

    You need to contact Apple Support for this kind of problem.
    http://www.apple.com/support/contact/

  • HT2534 I have an apple ID. I want to use it for my itunes without my credit card info. How

    I have an apple ID. I want to use it for my itunes without my credit card info. How

    Creating an iTunes Store/App Store/iBookstore account without a credit card
    Please read carefully.

  • HT204370 I need to put in my credit card info. How do i do that?

    How do I add credit card info to apple ?

    So,
    Verify your information in iTunes. Put in your Security Code again and click Done. See if that helps.
    If it doesn't, then wait until the morning. Occasionally there are problems with the Servers, and if you just give it a little time it will sort itself out.
    Cheers,
    GB

  • HT1918 My iPhone will not accept my new credit card info

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    By 'not accept' you mean ... ? If you are getting an error message then if you post what the message says then somebody on here might be able to try and help.
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  • HT1918 why does my app credit card billing information change every time I have an update on my phone? then it won't let me correct it

    Ok when I install an app, even a free one, it always asks for my log in then takes me to the app. Never have problems with this unless my phone has an update, as soon as I install an update, my billing information get's messed up so it won't allow me to download or update apps. I've gone in to correct the billing information, which was only the security code from the back of my card, and it will not accept the changes. How do I fix this?

    Amylovelyy wrote:
    Every time I try to download an app it says billing info is incorrect but its all correct ...
    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    Amylovelyy wrote:
    ...  it won't let me sign in using a diff apple id ...
    Settings > iTunes and App store > Apple ID = Sign Out... Then Sign In using the preferred Apple ID.
    It should be Noted that anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.

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