HT1920 I have a problem with my Apple Id

Question

I have had my Apple Id for ages and I have purchased many items.
Today though I went to purchase a song it asked for my Id which I gave then it said as I was using this device for the first time it asked for security questions which I cannot ever remember setting up
Now I cannot purchase items sorry but this is a joke?

Answer 1

There have been a few other posts from people about being asked the question despite it not being their first purchase on the computer or device. If you go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, and then click on 'Password and Security' on the left-hand side of that page, then on the right-hand side are you able to set your questions, or do you get an option below the questions to send reset info to your rescue email account ?
If you can't set them and your don't get the reset option (you won't be able to add a rescue email address until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570