HT1920 iTunes Account sign up

I am trying to set up an itunes account for my son but the website said that the email address is already in use.  I tried the password recovery but it wouldn't work.

Hi codelondon,
Welcome to the Support Communities!  The resource below will help you get in contact with the iTunes Bookstore for help with your iTunes Connect sign-up.
Apple - iTunes - Working with iTunes - Sell Your Content - Sell Your Books - Authors & Book Publishers: FAQs
http://www.apple.com/itunes/working-itunes/sell-content/books/book-faq.html
Apple provides support to iBooks Store authors and publishers via email and phone:
Send an email to [email protected]
If you have an Apple ID enabled for iTunes Connect, you can contact the iBooks Publisher Support team by phone, Monday through Friday from 7 a.m. to 5 p.m. (PT). Local phone support is available in English in the countries listed below.
Austria
0800 070 267
Australia
1300 307 504 
(Note that this is a low tariff number.)
Denmark
8025 1619
France
0805 540 117
Germany
0800 664 5307
Italy
800 915 902
Netherlands
0800 0201 578
Norway
8005 6951
Spain
900 812 687
Sweden
020 100 528
U.K.
0800 975 0615
U.S.
+1 (877) 206-2092 
(Toll-free from U.S. and Canada.)
International calling rates may apply elsewhere
Cheers,
Judy

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