HT1920 recently set up itune apple id when purchased iphone, cannot answer both security questions to allow a puchase on my iphone HELP cannot remeber second question - thought was childhood nickname!!
I recently purchased an iphone and set up apple id on my home computer. when i try to make purchase on iphone asks 2 questions - i do not recall putting in answer to second question cuz I thought second question was childhood nickname and now i cannot puchase on my account through my phone...help!
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312
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Try the following steps to resolve your issue, testing the app after each step.
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I hope this information helps ....
Have a great day!
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Welcome to the Support Communities!
If you change your Apple ID you will need to sign in with the new information or password the next time you use an Apple service or feature that uses Apple ID. If you have multiple devices that use features and services that require an Apple ID, you will need to sign in again on each device.
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ACCOUNT SECURITY CONTACT NUMBERS
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