HT1923 1/30/14 trouble with iTunes services on a Windows 7 (64bit) OS. deleting 'common files/apple' will not execute
Following the support steps for uninstalling and reinstalling iTunes on a Windows 7 (64bit) computer, the provided bullet points for additional steps requests to uninstall 'program files (x86)/common files/apple'.
When attempting to delete this 'apple' folder an error message occurs saying 'the action can't be completed because the folder or a file in it is open in another program'.
Looking in this 'apple' folder there are the folders and files for Internet Services & Windows Migration Assistant, and in sub-folders things like iCloud & Photostream, etc. Makes sense the error would occur given this folderinstall given this situation?
Thanks!
I did find MobileMe and deleted it prior to reading the support message, noticing that I likely did not need it anymore while deleting iTunes and the related programs.
And as you were replying just now, I was able to download and install iTunes without having to return to 'commonfiles/apple' and attempt to delete it again.
I discovered that Adobe Bridge was open in the background, and it sent a similar 'runtime' error along with iTunes, and iTunesHelper.exe, and so I used Task Manager to end Adobe Bridge as part of the troubleshooting.
Seems like all is working again.
I appreciate your support!
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