HT1923 6th Gen IPOD not recognized by Windows 7 or Itunes

Hello,
Hi, I have a 6th Generation 8 GB IPOD which is not recognized by either Windows 7 Professional or ITunes. I tried all the steps mentioned in IPOD support. However the problem still persists. Need your assistance.
Thanks

What displays on the iPods screen when you have it connected? I assume you have tried another known working USB cable?
Is iTunes up do date on your PC (currently at 10.7)?
Have you tried connecting to another PC or Mac?
B-rock

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2nd gen ipod not recognized in windows xp or itunes

I have been working on this for 2 weeks. I have loaded the latest usb drivers/chipsets. Have followed every suggestion on apple website. Obviously lots of people have this problem. When my shuffle is plugged in the computer sees it as new hardware and trys to load a driver which of course there is not one. The hardware "fails to install" and windows can't see it. itunes diagnostics sees all the controllers but no ipod connected. I am about to return the shuffle as I cannot use it. There is nothing wrong with my usb ports my ipod nano works just fine as do all my other devices (camera, printers, mouse, etc.)
Has anyone solved this?

there is no drive letter assigned. ALL that the computer does is when the ipod is plugged in it says "new hardware found" and the word ipod appears in the system tray. Then immediately the Found new harware Wizard starts up. it says, "This wizard helps you install software for: ipod. So I am interpreting that the usb port is working and the driver for the port is reading the device. However, since there is no disk or software to install, eventuall a Found new hardware bubble reappears saying you a problem was encountered and the hardware was not properly installed. I don't get any farther than that. The device is NEVER listed in My Computer. As indicated before, there is an entry in device manager showing the ipod under other devices with the yellow exclamation point and the detail showing a Code 1 - no driver.

5th Gen Ipod not recognized by windows or itunes. Have tried it all. Any Ideas?

Hello everyone. I have a 5th generation Ipod I recently purchased that I'm having what seems to be an common issue. When I connect the ipod to my computer via USB, the Ipod is not recognized in windows or Itunes. Occasionally the Ipod will charge when connected but not always. Though this is the same for the old wire I used and the new one I purchased today. Even when shown charging the Ipod is not recognized and there is no noise that a device has been connected. I have tried the 4 R's (without Restore) which I can't do, chaninging the drive letter, disabling start up software,uninstalling and reinstalling all Apple Software. I have tried connecting to another computer and have gotten the same result. When I check the diagnostic screen on the ipod it shows that a usb cable is detected. I have upgraded all my driver software, disabled and reenabled them. I'm almost 3 hours from the nearest store so that it out of the question. I'm curious if anyone has any other ideas and will try anything you think might be the issue and fix. Thank you for time.

From my experience, the only way you're gonna get a PC afflicted with this disease to work with a 5th gen nano is to roll back to an earlier version of iTunes. Those affected have been exhausted by this ongoing issue. To update or not to update? And I always say never update unless you have to, and turn off all that auto update mess!
I have two core2duo lappies running 32b vista. My workflow dictates 32b fyi. One is acer aspire running itunes v 11.1 (.0.126), 5th gen nano was originally formatted and works just fine on this machine to this day. My other is the bigger badder lenovo thinkpad and the 5th gen will NOT mount using any version of itunes past 11.0 (.1.12) Windows mounts it just fine. itunes is not having it. no shirt no shoes no service.
I have both a 4th and 5th gen nano. The 4th gen works great on both machines, I even successfully tested it with the latest version (11.1.5) before subsequent deletion on the thinkpad! Weird huh? I think my next experiment might be to restore my 5th gen w/ a Mac and theeeeen plug it into PC itunez.
I'm at a loss on the thinkpad. Scanned for intruders. Cut the Lenovo bloat. Executed system and reg maintenance. Took down msconfig to a safe mode + itunes level to attempt to resolve possible sw conflicts but to no avail. NO NO NO. Every single dang port, every time on the thinkpad. Has me feeling like others might get the same treatment by the next itunes update. :|
So in summary for me:
5th gen nano and thinkpad are a NoGo on 11.1^ last working version for me = 11.0.1
5th gen nano is working on an acer aspire 11.1.0 but no way in the world am I updating
4th gen nano is kicking 5th gen nano's @zz so what would make me want to buy a new ipod?

5th gen ipod not recognized by windows, but old ipod min works fine.

my new ipod is not recognized by windows at all. my old ipod mini works fine. i even uninstalled everything and tried reinstalling the new ipod. after that didnt work, i plugged in my mini, and it reinstalled perfectly.
I also plugged my new 5th gen into another computer with itunes and it recognized it perfectly.
is there some sort of software conflict between the mini and other ipods? this is driving me insane.

Try Resetting Your iPod while it's connected to the computer.
Hold down the Menu and Select buttons until you see the Apple logo (or Menu & Play/Pause in older models).
This will often get it recognized. It may take several attempts.
Also See:
Your Windows PC doesn't recognize iPod
iPod does not appear in iTunes or on the desktop
iPod appears in Windows Explorer but does not appear in iTunes

6th gen nano not recognized by windows 7 64 bit

My nano is not seen by my computer or Itunes. also when i download itunes there appear to be no drivers for mobile support. what am i doing wrong? I tried all the steps found on apple support and nothing works. My sync cable is brand new and all my usb ports work fine. help please.

Working solution on win 7 32 & 64 with driver lj1010serieshb-vista, did as follow:
connected printer, windows tried to auto install and failed, device was listed as unspecified.
googled for lj1010serieshb-vista(32/64).zip driver, downloaded from hp website, unzipped and extracted files.
Start > Run > PrintManagement.msc , then Print Servers > Localhost , right click on drivers > add driver > next > choose x86/x64 > next > have disk > browse to location of extracted
files, select hpc1015e.inf > ok > select hp laserjet 1010 hb > next > finish
Repeat above process and this time select select hp laserjet 1015 hb > next > finish , this step is needed as stated on previous post some files are missing on the 1010 driver and adding 1015 fixes the problem.
Now back to Devices and printers , right click on the unspecified device > troubleshoot > then will ask to search for driver, select "apply this fix" , it will find and install the correct driver from previous step > then will ask to set printer
as default, select "apply this fix" > then will ask if you want to share printer, select "skip this fix" if you don't want to share > close troubleshooter.
Now i have perfectly working printer, 'preferences' is working and not crashing win explorer and printer doesn't hung.
I guess you could first add the two drivers to your system before
connecting your printer and it would install perfectly but who would though this old printer would not work trough windows update.
thanks to the people who went by trial and error to find a working solution.

Ipod not recognized by windows xp or itunes

this is erratic. sometimes it recognizes it, but most of the time not. i have restored the ipod and updated the software. still nothing.
ipod is fourth gen/click wheel. used to be used on mac.
Help please.
Thanks.

Do either of these help?
iPod missing in "My Computer" or in iTunes for Windows
iPod shows up in Windows but not in iTunes
Is the software up to date?
iTunes
iPod Updater
Updating iPod's Software
Also, if you have a 4G iPod, why post in the iPod nano forums?
btabz

Ipod not recognized my Windows vista or itunes

I have an older click wheel ipod (2004) and I recently got a new computer with vista. Since then I have not been able to sync my ipod because it does not register as being connected. All of the songs I had on it worked just fine through the head phones and the dock, and so in my desperation (following the 5 Rs) I tried to restore it. I synced my ipod with a mac and it restored just fine, then I synced it with my pc and it actually recognized it?!! I went through the restore, and that worked, but I could not transfer songs to it. I just went from having a mostly working ipod, to one that seems to work with no songs on it. Arrgh. Any suggestions?
Thanks.

Do either of these help?
iPod missing in "My Computer" or in iTunes for Windows
iPod shows up in Windows but not in iTunes
Is the software up to date?
iTunes
iPod Updater
Updating iPod's Software
Also, if you have a 4G iPod, why post in the iPod nano forums?
btabz

5th Gen IPod not recognized by Windows

My problem seems a bit similar to others but just not quite enough that I have to ask this. Sorry for the long post in advance.
I sync'd my Ipod about ohhh a month ago and last charged it using my laptop (which doesn't have itunes installed on it). My Ipod was already set up to be a hard drive via the Itunes tools.
Now, the problem is, is when I plug in my IPod to known good USB ports nothing at all happens. I have tried this so far:
Reset my Ipod.
Try another Cable. Another USB cable will not work but I can interestingly enough charge my Ipod with a car adapter I bought.
Tried two very different PC's. One a laptop (HP) the other a home built pc.
I checked my services.msc like some have suggested. Both Plug and pray and Terminal services are on.
Only thing that I have installed recently between not working on this computer and working was Sims 2 Pets. The laptop has had no new software installed and still doesn't not see any device plugged into it.
Did not update my Itunes until after the problem happened.
So, I can charge and still listen to what I have on my ipod currently but never sync again. There some kind of limit to times you can plug your Ipod in or something?
If anyone could help me on this I would be very greatful. I am planning on taking my ipod into an Apple store and see if they can do anything. At the moment I am angry and just want to go exchange the darn thing again.

I went to the Apple store in my town today and had them test out my iPod on a mac there. No avail. Even the mac wouldn't recognize my iPod. He even forced it into Disk mode there and it still didn't work. The sales man suggested I contact apple care and get it replaced.
Just as a note to what all I have tried since my last post, i tried another computer that did not have any of the current Windows updates (note: all systems I tested this on was WinXP) and that system didn't recognize it either. Nothing! it is as if Windows just ignores that anything is in the port... very fustrating.
So I am going to try and get a replacement. I let you know if this solved my problem.

Ipod Nano 6th gen is not recognized by my computer or itunes.

I have tried everything the forums have said and have also tried every solution i could find online. Please help, this is getting ridiculous.

What displays on the iPods screen when you have it connected? I assume you have tried another known working USB cable?
Is iTunes up do date on your PC (currently at 10.7)?
Have you tried connecting to another PC or Mac?
B-rock

Ipod nano 6th gen is not recognized by itunes on a PC running Windows XP professional SP3, itunes 10.2

Running Windows XP professional SP3 and itunes 10.2.
I have followed every troubleshooting page on the apple support site yet my ipod nano 6th gen is not recognized by itunes (but it shows on my pc as a hard disk) weirder still, my ipod nano 3rd gen works just fine on this computer.
Whats wrong? HELP!!!
I have spent 3 days messing with my pc and have made no real progress.

gltg wrote:
Running Windows XP professional SP3 and itunes 10.2.
I have followed every troubleshooting page on the apple support site yet my ipod nano 6th gen is not recognized by itunes
I have spent 3 days messing with my pc and have made no real progress.
Then it's time to call Apple tech support while you are still under warranty. Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase. If you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod.
U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)

6th Gen Nano not recognized

6th Gen Nano not recognized by itunes 11.3

Hello Diablo6vct,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning device recognition issues:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Symptoms
Your iPhone, iPad, or iPod touch may not appear under Devices in iTunes after you connect it to your Windows PC. Any of the following may also occur:
The device cannot be restored in iTunes.
An exclamation point, question mark, plug symbol, or "X" appears next to the device's entry in Device Manager.
During an update or restore, the device may no longer be recognized by iTunes.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

My ipod nano 6th gen is not recognized by any computers, I've tried restarting it, resetting it, restarting the computer, any number of stuff it says on here, but it is still unrecognized by either my computer or my roommate's computer.

Hi all!
I have a 6th gen ipod nano. I wanted to sync it to get some new music onto it, but my computer won't recognize it. I've tried restarting it and resetting it numerous times, both plugged into the computer and not. I've confirmed that both the Apple Mobile Device service and iPod services are running. I've updated my itunes, I've updated my virus software (I highly doubt that is the problem, it's the same software I've always used and my iPod worked fine before) and I've tried any multitude of ******** "fixes" you can find in this forum or anywhere else on the web.
The ipod does charge when I plug it in, and I've tried 2 of my roommate's cords, so that isn't it either. My USB drivers are also up to date and work just find with anything else, including my printer, my cellphone, etc.
so... anyone have any suggestions?
Oh, I'm also running a Dell Studio 15 laptop with Windows 7.

Universal Serial Bus controllers
     Intel(R) ICH9 Family USB Universal Host Controller - 2934
     Intel(R) ICH9 Family USB Universal Host Controller - 2935
     Intel(R) ICH9 Family USB Universal Host Controller - 2936
     Intel(R) ICH9 Family USB Universal Host Controller - 2937
     Intel(R) ICH9 Family USB Universal Host Controller - 2938
     Intel(R) ICH9 Family USB Universal Host Controller - 2939
     Intel(R) ICH9 Family USB Universal Host Controller - 293A
     Intel(R) ICH9 Family USB Universal Host Controller - 293C
     USB Composite Device
     USB Root Hub
     USB Root Hub
     USB Root Hub
     USB Root Hub
     USB Root Hub
     USB Root Hub
     USB Root Hub
     USB Root Hub
I'm not sure if it charged when I hooked it up to my roommate's computer, but it definately didn't register either. If I put it on the dock it plays so the port is fine, but that still doesn't help me sync it to my computer.

How to reformat Ipod Nano 5th gen when not recognized by Windows or iTunes?

I've done all the steps on the site to correct this problem up until the reformatiing part except I tried to update the driver software but Windows says that it encounters an error when trying to install the new software.
So after going through the steps I noticed that the iPod I just bought was formatted for Mac. It says that in order for me to reformat, I have to restore my iPod in iTunes but since it isn't recognized my my computer or iTunes, I can't do it.
Suggestions anyone?

Hello there, HateKnuckle.
The following Knowledge Base article offers a pretty thorough step-by-step for troubleshooting your issue:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/TS1369
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Ipod not recognized by windows, itunes, and will not charge with pc.

yesterday, when i went to sync some new music onto my 1gen nano, it did not work (duh). i plugged it in 3 times:
-1st, it displayed the "do not connect screen" for one second, and itunes flashed the screen it shows when your ipod is connected, but then the ipod disconnected itself after that one second.
-2nd, windows gave me a message saying the hardware could not be recognized.
-3rd, nothing at all happened, as has been happening each time i try to plug it in since then.
i've done the 5 R's .. and i've tried all the suggestions shown on posts that sound like mine, including these: Windows XP cannot detect an iPod.
USB drivers are not installed properly or are out of date.
iTunes 7 doesn't recognize the iPod.
my ipod will charge when plugged into a wall charger, and it plays normally. also, my brother's ipod (2nd gen nano) is recognized by windows/itunes.

Hello
I have been having nearly the same problem as Crashcup for the past month. Differences being I am operating with Windows Vista and my iPod is a 160GB Classic. I have gone through all the steps in the troubleshooting documents to no result. I attach my iPod and it is not recognized by Windows, iTunes or even in Device Manager. Not even as an "Unknown Device".
I know there is nothing wrong with the USB ports as two different external hard drives and a video game controller work perfectly fine through them. Same goes with the iPod itself; it continues to play and function normally, and is recognized by a charging device completely separate from my laptop. Just when attached to the computer there is no sign of it.
I am very frustrated that there is no further instruction with regard to what to do with an iPod Classic (as referred to by Crashcup: "...it says to take a photo with an iPhone, or a screenshot with an iPod touch or iPad. WHAT ABOUT THE IPOD CLASSIC????)
Any help would be much appreciated.l=

7th gen nano not recognized by windows 8.1 as a drive OR itunes

When i plug in (USB) my 7th gen nano, my PC (Windows 8.1) doesn't recognize it as a drive (it pops up as a drive for about 2 seconds then goes away) and itunes says its detected but cant be identified properly. My 4th gen nano connects just fine.

Hello Quantum222,
Thank you for the details of the issue you are experiencing with your iPod nano (7th generation) and iTunes. I reommend reviewing the articles below for the issue you described:
iPod nano not appearing in iTunes
http://www.apple.com/support/ipodnano/assistant/itunes/
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/TS1369
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

HT1923 6th Gen IPOD not recognized by Windows 7 or Itunes

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