HT1923 Apple Mobile Support won't start
I have uninstalled and reinstalled iTunes several times. Each time I reinstall/download I get an Apple Mobile Support not starting error. It tells me to uninstall and reinstall. What now?
Uninstall your existing copy of iTunes. Delete any copies of the iTunesSetup.exe (or iTunes64Setup.exe) installer files from your downloads areas for your web browsers and download a fresh copy of the iTunes installer from the Apple website:
http://www.apple.com/itunes/download/
(The current build of the 11.1.4.62 installer was changed a few days ago, which fixed the bulk of the reports of MSVCR80.dll/R6034/APSDaemon.exe/Error-7/AMDS-could-not-start trouble ... but the build number on the installer was not changed. So we're trying to make sure you do the reinstall using a "new good" 11.1.4.62 installer instead of an "old bad".)
Does the install with the new copy of the installer go through properly? If so, does that clear up the error message?
If you still have the same error messages cropping up, then try the procedures from the following user tip:
Troubleshooting issues with iTunes for Windows updates
Similar Messages
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ITunes 9.2 Apple Mobile Device won't start.
a few days ago i updated my itunes to the latest version (9.2) but since then its impossible to sync my iPod touch 2g. every time i start itunes and connect the ipod to the pc, a message pops up saying that Apple Mobile Device hasn't started.
i searched in forums for a solution, i tried starting it manually but then a message pops up saying that it started but then stopped again because some services close immediately when they have nothing to do.
i tried reinstalling everything.. didn't work, i tried repairing AMD from control panel also, same problem. always that message that it hasn't started and in services it says that it closed again.
i don't know what to do... please help me!I am experiencing exactly the same issue too. Vista-64 bit O/S. Uninstalled-reinstalled iTunes 9.2 numerous times. Still getting the same error in the event logs:
Activation context generation failed for "C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncMapiInterfaceHelper_x64.exe". Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e 3b",type="win32",version="8.0.50727.4053" could not be found. Please use sxstrace.exe for detailed diagnosis.
Another error that seems to be related is:
Faulting application AppleMobileDeviceService.exe, version 17.58.0.21, time stamp 0x4c0ed767, faulting module RPCRT4.dll, version 6.0.6002.18024, time stamp 0x49f05beb, exception code 0xc0000005, fault offset 0x00017a46, process id 0x184c, application start time 0x01cb2ae2765b428f.
As a result "Apple Mobile Device" can't start and I can't connect the iPad. -
HT1923 "Apple Mobile Device" failed to start
After uninstalling, rebooting, and TRYING to install the latest version, I receive the following error WHILE INSTALLING:
"Service Apple Mobile Device (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services."
My choices are: Abort, Retry, Ignore.
I've tried all three. If I ignore and it finishes installing, I receive the error message: "This application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem."
It does NOT fix the problem.
Please help. I cannot back up my iPhone without iTunes on my laptop.Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
I'm trying to re-install itunes on my laptop & I am getting a message that has stopped the re-install & it says: "Service 'Apple Mobile Device" (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services." The diaglogue box gives me the options to abort, retry, or ignore; when I tried retry and ignore the re-install process stays stalled & the dialogue box comes back & I don't want to abort & start this all over to probably end up with the same issue; what does this mean & what do I do?
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
itunes won't install. I get a message stating "apple mobile device failed to start. Verify that you have sufficient priveleges to start system services. I had itunes on this laptop and an urgrade came. Now nothing. Windows7, 64 bit
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
Yes another user with problem with Apple Mobile Device Support, I am getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start. Vertify that you have sufficient privileges to start system service....I hit retry and it came up again. I hit ignore and it prompted me to hit finish so Itunes can open. I looked thru alot of these posts on here to try and resolve this problem myself but it's not working too well...I downloaded Itunes to my desktop so I can right click it with the program i downloaded called WinRAR. I extracted it and then went into the folder called Itunes64setup. I saw the file called AppleMobileDeviceSupport64 in there so I began to try and download it on it's own. Well that didn't work as I planned and got this error message:
Apple Mobile Device Support wasn't installed on your computer. The installer encountered errors before Apple Mobile Device Support could be configured. Your system has not been modified. To retry these operations at a later time,please run the installer again.
Well I tried to run it again and came up with the same message...I see that some people got great support to help them so I am hoping someone can help me as well. I know "b nor" is very qualfied and hopefully can help me! Please advise what I can do. Thank youHi Iss9243,
Welcome to the Support Communities!
You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue. Hope it helps ....
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Judy -
When updating to the latest iTiunes, download and install work just fine until alomost to the end, when the install stops and I get the following message: 'Service Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services. That's all I get, and install stops completely after asking me to choose either "Abort', or 'Retry',
But I know I have privileges because my iOS devices (iPads, iPad Mini, and iPod Touch) work just fine.
So now, I can't use iTunes on my computer because I can't download the software.
Great!Hello Clage,
The following article provides steps that can help get the Apple Mobile Device service sorted.
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
Cheers,
Allen -
I got an "Apple mobile Device' failed to start error during installation and itunes won't install.
For some reason I got an error message trying to update itunes on my Vista PC and for some reason could not run itunes. I uninstalled itunes completely and tried to download a new installation. Near the end of the installation I got this error message. "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services." I was given the choices of 'cancel', 'retry', and 'abort'. I tried 'retry' and got the same error again. I tried 'abort' and the installation eventually ended in another error and suggested that I reinstall itunes. I was in the administrator's account when I attempted all these things.Has anyone had a similar problem or knows how to get the installation completed?? Thanks for any help.
Hello smittylin,
The following articles provides steps that can help get iTunes back up and running.
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
Allen -
I was trying to update itunes on my computer that has windows vista. during the update I received an error message; so I uninstalled itunes and reinstalled it. the instatlation process stopped with this message: "Service 'Apple Mobile Device' failed to start. Verify thta you have sufficient priviledges to start system services." I have used an ipad 2 since 2011 and have never had a problem with my itunes account or my ipad until now.
What steps do I need to complete to get my itunes account up and running again?Hi Kayleenfromwi,
Thanks for using Apple Support Communities. You may need to restart the Apple Mobile Device Service. This article has instructions for doing this:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/ts1567
If that doesn't resolve the issue, I would recommend trying the steps in this article:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Ari -
11.1.4 gives me an error message that says Service "Apple Mobile Device" failed to start. Verify that you have sufficient privileges to start system services. Now, iTunes won't work at all.
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
i'M TRYING TO UPDATE MY VERSION OF ITUNES. i GET A MESSAGE THAT MSVCR80.DLL IS MISSING AND THAT I NEED TO REINSTALL. wHEN I DO THAT, I GET A MESAGE THAT APPLE MOBILE DEVICE FAILED TO START AND IT WON'T LET ME OPEN ITUNES. WHAT DO I DO?
Check out the user tip below.
https://discussions.apple.com/docs/DOC-6562 -
That worked, however I now get two error messages when I install I Tunes:
o Apple Mobile Device failed to start.
o Apple Application Support not found.
This were of course deleted in the recommended re-install procedure to resolve the dll file, but repeated uninstalls and installs simply bring up these two error messages with a recommendation to install I Tune again. Installing the new I Tunes version seems to be problematic per the discussion groups and has no simple solution. SHould not the Genius bar be able to resolve this at an Apple Store? Want to buy a new I Phone 5S, but this problem effectively stymies this.See Troubleshooting issues with iTunes for Windows updates.
tt2 -
just updated to the latest version of itunes and now my iphone won't sync with my email or calender because the apple mobile device is not started. Anyone know any way roudn this - Apple wish to charge me to fix this. not impressed
It is working now. I no longer get the message about the item not being available in the US and I can access the store.
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I'm getting a n error message when I try to open Itunes. Itunes was not install correctly. Please reinstall itunes. Error 7 (Windows error 1114) This happened after I unsuccesfully tried to install an update. I have had itunes on this computer for three years. When I try to reinstall the latest version I get another message.Service Apple Mobile Device (Apple mobile Device) failed to start. verify that you have sufficient privileges to start system services. Abort, Retry, Ignore Does anyone know how to solve this problem?
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
My ITunes library failed to start after an upgrade, now I'm unable to open or re-install. Receive an error message stating that "apple mobile device failed to start, check to see that you have sufficient priveleges to run system". Any help with this? I've tried un-installing and downloading only to get the same message again.
Thank you to "turingtest2", solution for someone else worked for me as well!
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