HT1923 Can not uninstall old version because the file it is looking for is not found on windows 8.1
First off I want to start that I am an IT professional, so not a dumb PC user.
I am running Windows 8.1. I have been running Itunes for a long time and when the auto-updater prompted me for an update, I used that to update. Aparently something happened during one of the updates and Windows thinks I have v 11.1.1.1 installed as well as the newest version. I discovered this when I connected my Ipod recently (It was a few months since my last sync) and it wasn't be recognized by Itunes. Windows discovered it as a device but Itunes wouldn't see it. I went to the forums/support and tried the trouble shooting steps to no avail. I finally did the normal "uninstall/reinstall" process and that is when I saw the two entries in the programs list in windows. I uninstalled the current version. When I tried to reinstall it would error out with "can not find the path to iTunes64.msi". I had a few of them in the path but they were for newer versions, not the 11.1.1.1. Then I looked around and saw the directory tree for Itunes were still there.
I tried to edit the registry in the local machine->uninstall hive but itunes was not on the list there because I went through every entry. They all had the names from programs on the list but Itunes wasn't there. I uninstalled everything else as per the Itunes support instructions (Quicktime/Bonquor/Etc) and still it didn't work. I deleted the Itunes directory manually and then ran CC cleaner to a few times to clean out all the broken registry entries. After that was done I still couldn't install Itunes because it detected the program from the list in windows that said it was installed (v 11.1.1.1). I restored the directory from my recycle bin, launched the exe directly and it worked and I was able to detect/sync my Ipod. BUT the system doesn't think I have it installed so I have to manually kick it off from the exe itself.
I want to fix this. I would think it would be to edit something, registry I assume, that populates that installed program list and then the newest installer should run fine. I am stuck so I am looking for help. Any suggestions/ideas or anything?
Thank you in advance.
I can't seem to find a way to delete this...SO I unmarked it as a question.
I solved the problem, I aparently missed the program ID number when I searched. I found it and then went through the registry and removed the other references to that ID. Once I did that I was able to install the new Itunes without incident. In the process it also cleaned up the old entry on my programs/features list.
Even though I checked the registery 2x trying to clean up references to Itunes, the search and my manual look through the Uninstall entries I missed it. Sorry to waste anyone's time.
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Could not complete your request because the file was not found.
I use mac,when i update photoshop cs6 10.0.0 to 10.0.1
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"Could not complete your request because the file was not found."
after that i have try other type file (png graphic,psd drawing) ,is work.
also i have try to uninstall the photoshop and install again,
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does anyone know what happen to my photoshop?
thankyou!!!!8-7-2014 updated
in these few days i have found kind of issue in this forums or other forums
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"Could not complete your request because the file is not compatible with this verson of PS".
Hi,
I have adobe PS 2014, purchased about 1.5 months ago. Yesterday i saved my my file as psd, today i attempted to open my file only to recieve the following msg "Could not complete your request because the file is not compatible with this verson of PS". I do not have a later version of PS, this is all i have. Has anyone exp this before?
thanks in advance for any help
RyanThis is the boilerplate text often used in connection to saving to a network (please NOTE the part where it explains that normally, it does work, but that it is impossible to troubleshoot someone else's network remotely, and that's why it's not supported by Adobe):
If you are opening files over a network or saving them to a network server, please cease and desist immediately in the event you are currently experiencing problems with one or more files. Working across a network is not supported.
See:
http://kb2.adobe.com/cps/406/kb406793.html
Copy the CLOSED file from your server to your local hard disk, work on it, save it again to your local hard disk, close it, and copy the closed file back to the server.
Of course, the fact that Adobe does not support working across a network does not necessarily mean it won't work. It should.
Adobe's position is that there are too many variables in a network environment for them to guarantee that everything will work correctly in every network, especially given the fact that if something does not work properly, it's probably the network's fault, and Adobe has no way of troubleshooting your network.
If you can't work locally, you are on your own, and if something happens, you're on your own. If you must work from a server, make sure your network administrator is a competent professional.
When problems arise, a lot of valuable work can be lost.
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