HT1923 Each time i connect my ipod touch i get a message along the lines of 'This ipod is not reconised in this version od itunes. Uninstall this version and reinstall the 64-bit version'. I have done this from Apple's website twice now but I still get th
Hi
Can anyone help? I am trying to connect my sons iPod to burn some music to it but I keep getting a message pop up stating that this version of iTunes is not compatible with this iPod and I need to remove my version of iTunes and install the 64-bit version. I have done this twice now, both times using the 64-bit download from Apple's download page, but the same message appears and the iPod is not recognized.
If anyone knows where I am going wrong I would be grateful for your advice.
Ta.
Hi Tintin01,
Thanks for visiting Apple Support Communities.
If you're being repeatedly prompted to install the 64-bit version of iTunes, I'd suggest first completely uninstalling iTunes and all its related components using the steps found here:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Once you've uninstalled iTunes and its components, install the latest version of iTunes found here:
iTunes 11.0.4 for Windows 64
http://support.apple.com/kb/DL1615
Best Regards,
Jeremy
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