HT1923 Hi, I can't unisntall Apple software update

I had had tried many things to solve this problem but no one had worked so please help me

Do you get an error message when you try to uninstall ASU? If so, what does it say? (Precise text, please.)

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I can't uninstall Apple Software Update.

In trying to uninstall ITunes, I was given a checklist from Apple Support to uninstall certain programs in a specific order. I need to reinstall ITunes, and they said that I needed to remove it first. I am running a Windows 7, 64 bit HP laptop. No program is removing this and it very specifically says to not remove them out of order.
Below are the instructions sent to me. (I tried to copy and paste. However, it doesn't look good, so I will include the link that Apple sent to me.)
Can someone please help?
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8
Learn how to completely uninstall iTunes and its related software components from Windows Vista, Windows 7, or Windows 8.
In some rare instances, you might need to remove iTunes and related software components before reinstalling iTunes. If you're directed to reinstall iTunes by AppleCare, an article, or an alert dialog, you can do so by following the steps below.
If you're running Windows XP, see Removing and Reinstalling iTunes and other software components for Windows XP.
Media you've bought from the iTunes Store or songs you've imported from CDs are saved in your My Music folder by default. They won't be deleted by removing iTunes. Although it's highly unlikely that you'll lose any of your iTunes Library when following the steps below, first make sure that your iTunes library is backed up. See iTunes: Back up your iTunes library by copying to an external hard drive for more information.
If you have issues installing iTunes, try the options outlined in Issues installing iTunes for Windows.
If you've received errors regarding inaccessible registry keys during installation, try the steps found in "Could not open key" message when installing iTunes, QuickTime or Apple components for Windows.
Steps
Remove iTunes and related components from the Control Panel.Use the Control Panel to uninstall iTunes and related software components in the following order. Then restart your computer.
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Don't uninstall these components in a different order, or only uninstall some of them. Doing so might have unintended affects.To remove the components:
Quit the following programs if they are running:
iTunes
Apple Software Update
Windows 8: Click File Explorer > Settings > Control Panel.
Windows Vista or Windows 7: From the Start menu, click Control Panel.
In Control Panel, click "Uninstall a program." The Programs and Features Control Panel will open.
Alternately, if you don't see "Uninstall a program," click Programs and Features.
Select iTunes.
Click Uninstall.
On some systems, iTunes might install two versions of Apple Application Support. This is expected. If both are present, be sure to uninstall both versions.
When asked if you would like to remove iTunes, choose Yes.
After the uninstallation is complete, don't restart your computer if you're prompted.
If you see other iTunes entries in the list, remove them by repeating steps 4–6.
Using steps 4–6, also remove all instances of:
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Restart your computer.
Make sure that iTunes and its related components are completely uninstalled.In most cases, removing iTunes and its related components from the Control Panel will remove all supporting files belonging to those programs. In some rare cases, files might be left behind. After following the steps above, confirm that the following files and folders have been removed. If any are left, remove them.
C:\Program Files\Bonjour
C:\Program Files\Common Files\Apple\Mobile Device Support
C:\Program Files\Common Files\Apple\Apple Application Support
C:\Program Files\Common Files\Apple\CoreFP
C:\Program Files\iTunes\
C:\Program Files\iPod\
Follow these additional steps if you receive a "Cannot delete iPodService.exe: It is being used by another person or program." message.
If you have a 64-bit version of Windows, confirm that the following folders have been removed:
C:\Program Files (x86)\Bonjour
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
C:\Program Files (x86)\Common Files\Apple\CoreFP
C:\Program Files (x86)\iTunes\
C:\Program Files (x86)\iPod\
Follow these additional steps if you receive a "Cannot delete iPodService.exe: It is being used by another person or program." message.
To remove these files:
Windows Vista or Windows 7: From the Start menu, select Computer.
Windows 8: Click File Explorer.
Open Local Disk (C:) located in Computer, or whichever hard disk your programs are installed on.
Open the Program Files folder.
Right-click the Bonjour folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the iPod folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Follow these additional steps if you receive a "Cannot delete iPodService.exe: It is being used by another person or program." message.
Right-click the iTunes folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Open the Common Files folder.
Open the Apple folder.
Right-click the Mobile Device Support folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the Apple Application Support folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the CoreFP folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
If you're running a 64-bit version of Windows, continue with step 12. Otherwise, skip to step 23.
Windows Vista or Windows 7: From the Start menu, select Computer.
Windows 8: Click File Explorer.
Open Local Disk (C:) located in Computer, or whichever hard disk your programs are installed on.
Open the Program Files (x86) folder.
Right-click the Bonjour folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the iPod folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Follow these additional steps if you receive a "Cannot delete iPodService.exe: It is being used by another person or program." message.
Right-click the iTunes folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Open the Common Files folder.
Open the Apple folder.
Right-click the Mobile Device Support folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the Apple Application Support folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the CoreFP folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
From the Start menu, select Computer.
Open Local Disk (C:) in Computer, or whichever hard disk your operating system is installed on.
Right-click the Recycle Bin and select Empty Recycle Bin.
Reinstall iTunes and related componentsAfter verifying that iTunes is completely uninstalled, restart your computer. Then download and install the latest version of iTunes.If the issue persists, look for more information on the iTunes Support page, including help with specific messages.
iPodService.exe Alert
Follow these steps if the message "Cannot delete iPodService.exe: It is being used by another person or program" appears when you try to delete the iPod folder.
Make sure that iTunes and the iPod Updater utility aren't open.
Press and hold Control-Alt-Delete.
Select Start Task Manager.
Click the Processes tab.
Locate the iPodService.exe in the list.
Click iPodService.exe and choose End Process.
Quit the Task Manager.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Jan 30, 2015

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If the advice above doesn't resolve things you could try this alternate version:
iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
which is a 64-bit installer for the 32-bit version of the core application, similar to previous 64-bit releases. Or roll back to the previous build:
iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
tt2

Can i download apple software update only?

Windows 7 won't let me install iTunes 10.5.1. Getting that nasty "microsoft.vc80.crt whatever message. Folk suggest repairing apple software update program, but guess what, I've already uninstalled that as part of the removal of all apple programs. Can I just dowload the update program?

The software update program is not available (to the best of my knowledge) as a stand-alone download. It gets installed as part of iTunes, Quicktime, and Safari.

How can I remove Apple Software update from Programs in Control Panel. I grt a message that there is an error in Windows Installer Package?

I get this message: "A program required for this install to complete could not be run.
There is a problem with this Windows Installer Package". OS, Windows 7-64

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove".
Quit out of CleanUp, restart the PC, and try another iTunes install. Does it go through properly this time?

How can I delete Apple software update?

I am trying to updat Itunes, but with Windows 7 I am getting problems. I have read I need to delete all files, then try again ...I have deleted all except that the Apple software update program ...I cannot delete it!!!

Thelma good afternoon,
please let me know if you have sorted this out yet??

Apple Software Updater On 64-Bit

I run QuickTime Player and Apple Software Updater on a Windows 7 64-bit system. My problem echoes those recent postings under the Windows topic. Yesterday, while runing the updater, I kept getting a blank program box. Usually it shows what is available in addition to detecting updates for what one has. Yesterday this page was not available; so I uninstalled both QuickTime and the Updater so I could reinstall them new. The Repair feature in Add/Remove Programs already failed to fix the problem. The reinstallation did not work either. The discovery of this problem is disappointing because this aspect of Apple's Windows software was efficient to the extent that sometimes it was the only way to install an update. Still, I can use QuickTime to detect its available updates; but can we expect Apple to fix this problem?

SOLVED IT
Right click on Apple Software Update in the Start Menu and bring up the Properties Window
Select the Security tab
Select your Username (don't worry about what rights the computer Administrators group has, it does not apply here) and select Edit
After you pressed Edit, you should have a Window that shows all the computer groups (Administrators, etc.) and usernames (yours and other users (if any)) on your computer. Select yours.
Change your Rights to Full Control, press OK.
Press Apply, applying the changed settings to Apple Software Update, then press OK to close the Properties Window.
You can now run Apple Software Update and see what programs (updates) there are to download. For some reason, the latest update which came down gave the computer user (in this case, you--meaning pitiful us) no rights other than deleting. This meant that we could not see anything--no updates, nothing. What we just did through this list was give the ability back to the user.

Apple Software Update crash

Since some days ago I can't use Apple Software Update on Windows 7 64 bit system because every time I try to run it, it crash with this error. I think it's a microsoft problem (as usual) but maybe you have some informations about.
Nome evento problema:
APPCRASH
Nome applicazione:
SoftwareUpdate.exe
Versione applicazione:
2.1.3.127
Timestamp applicazione:
4de6dd5a
Nome modulo con errori:
D3D10Warp.dll
Versione modulo con errori:
6.1.7601.17514
Timestamp modulo con errori:
4ce7b7af
Codice eccezione:
c0000005
Offset eccezione:
00032cc0
Versione SO:
6.1.7601.2.1.0.256.1
ID impostazioni locali:
1040
Informazioni aggiuntive 1:
d699
Ulteriori informazioni 2:
d699dbf56c9a5af41d326efb67fde818
Ulteriori informazioni 3:
cda3
Ulteriori informazioni 4:
cda3572d5e49d009ba6138eac58f858c
Thanks for your attention.
Marco

That's interesting:
Nome modulo con errori:
D3D10Warp.dll
Versione modulo con errori:
6.1.7601.17514
Taken at face value, you're having trouble with a Windows Operating System file associated with your DirectX.
Perhaps try an sfc /scannow. For instructions, see the following Microsoft document:
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

Apple Software Update cannot be removed during install

I have tried updating to the new 64-bit version of iTunes 9.1 several times, and every time it will get all the way to the end and say "The older version of Apple Software Update cannot be removed. Please contact your technical support group." It then says the iTunes installer has been interrupted and did not finish the download. I tried to manually remove the Apple Software Update, but it said "The installation source for this product is not available. Verify that the source exists and that you can access it."
What do I do? I've tried just about everything I can think of. I've even tried doing the download without checking the automatic updates option at the beginning of the installation.

First try heading in to your Add/Remove programs control panel and see if you can uninstall Apple Software Update from there.
If you can't uninstall Apple Software Update from there, or it doesn't appear in there, or if you seem to successfully uninstall it from there, but you still get the same message when you try to install iTunes, try the following procedure.
Download and install the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
Now run the utility (“Start > All Programs > Windows Install Clean Up”), select any *Apple Software Update* entries in the list of programs that appears in CleanUp, and then click “Remove”.
Now quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Apple Software Update cannot be removed?

I've had problems with iTunes for a while now, and I decided to uninstall and reinstall.
I got the new version of iTunes and every time I try to install, i get this error message: The older version of Apple software Update cannot be removed. Contact your technical support group.

First try heading in to your Add/Remove programs control panel and see if you can uninstall Apple Software Update from there.
If you can't uninstall Apple Software Update from there, or it doesn't appear in there, or if you seem to successfully uninstall it from there, but you still get the same message when you try to install iTunes, try the following procedure.
Download and install the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
Now run the utility (“Start > All Programs > Windows Install Clean Up”), select any *Apple Software Update* entries in the list of programs that appears in CleanUp, and then click “Remove”.
Now quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Apple SoftWare UpDate is Missing

My UpDate Software is missing. i looked in my Program Files/ folder. My system locked up and i had to shut it down by holding in the power button.. and i seemed to have lost several folders... go figure... i still have iTunes and Safari installed and working..(i'm running on Windows XP Home) Yea!!
My question is... can i get "Apple Software Update" as a stand alone install??
Or will i have to ReInstall Safari to get it back??
Where can i down load "Apple Software Update" for Windows XP?
Thanks in Advance!!!
ThunderBoy
i'm running:
WindowsXP Home, SP2, all Updates
AsusA8N32-SLI-Deluxe
AMD Athlon 64 X2 4800+ Dual Core
2gig Ram
1terabyte HD

Apple Software Update doesn't appear to be available standalone; it is part of iTunes and Safari on Windows.
(27219)

Can aomeone help? I'm trying to down load itunes,but I get a error saying a old apple software update can't be deleted. I'v tried to manually delete it but im having no luck.Please help

Can someone help?I'm tring to install itunes,but when I do I get an error. I't said (Old apple update can not be deleted) I tried to delete it manualy but still gettin the message. Any ideas?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

I can not install the newest version of iTunes because of a file that can not be found. This is what I am seeing:(The feature you are trying to use is on a network resource that is unavailable. C:\......\Application Data\Apple\Apple Software Update\

I can not install the newest version of iTunes because of a file that can not be found. This is what I am seeing:(The feature you are trying to use is on a network resource that is unavailable. C:\Documents and Settings\Aubrie\Local Settings\Application Data\Apple\Apple Software Update\)

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page).
http://majorgeeks.com/download.php?det=4459
Here's a screenshot showing the particular links on the page that you should be clicking:
After clicking one of the circled links, you should be taken to another page, and after a few seconds you should see a download dialog appear for the msicuu2.exe file. Here's a screenshot of what it looks like for me in Firefox:
Choose to Save the file. If the dialog box does not appear for you, click the link on the page that says "CLICK HERE IF IT DOES NOT". Here's a screenshot of the page with the relevant link circled:
When the dialog appears, choose to save the file.
(2) Go to the Downloads area for your Web browser. Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

HT1925 I am endeavouring to install iTunes latest version. I am instructed to find a new path to Apple Software Updater. I am told that it is no longer available on my network. I can find such a file in my Program files.How do I uninstall this to allow t

I am endeavouring to upgrade iTunes. The upgrade always stalls at a point where there is a need to access Apple Software Updater, which is reported as no longer being available on my network. In My Programs, I have a folder called Apple Software Updater, to which I can browse, but within which I cannot trigger any action. Instructions suggest uninstalling iTunes, then Quicktime, then Apples Software updater, at which the de-installation process stalls as it cannot be found, whilst being there. I am advised to seek Techical Support!
Any ideas, suggestions etc?
Regards
Hugh

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

I am trying to update to iTunes 10 to us my new iPad, but I can not remove a corrupted "apple software update" program... I can get everything else off, but due to "previous version" of software update it will not continue.

I am trying to update to iTunes 10 to us my new iPad, but I can not remove a corrupted? "apple software update" program... I can get everything else off, but due to "previous version" of software update it will not continue.
I stopped in to see one of the genius at the local store who referred me to "Windows Installer 4.5 Redistributable" (I am trying to install it on a Windows XP System)
The last version on iTunes on my PC was iTunes 7.
Thanks for your help,
Julia from Woodridge

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Can't install iTunes or uninstall Apple software updater.

When trying to upgrace iTunes on my Windows 7, 32-bit machine, I receive the following error message: “There is a problem with the Windows Installer package. A program required for this install could not be run.” I tried uninstalling all appple products (in the correct order), but the Apple software updater won't uninstall; when trying ot uninstall it I get the same message I get when trying ot upgrade iTunes. Any ideas?

Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.

HT1923 Hi, I can't unisntall Apple software update

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