HT1923 I can't get the latest itunes update to work
I'm trying to copy any remaining files from my iPhone 3gs on to itunes ahead of upgrading to an iphone 4. I also use an ipod classic 120 gb on the same itunes account.
Itunes asked me to update to the latest version (10.6.3.25) but the Mobile Device Support won't update its stuck at version 5.1.1.4 and I can't uninstall it either. Even after going through all the steps to manually remove it, it hasn't uninstalled.
What do I do next?
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)
Similar Messages
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First thing to say is I'm new at trying to slove my own computer issues, so I may be a little slow. The latest iTunes update will not install on my Windows 7 labtop, I keep getting a runtime error window with Error 7 and Windows eror 1114. I have run a fix and reload the file with no resuts and can't seem to get it do download manually either, any ideas for this computer challanged person?
See... Unable to install or open > http://support.apple.com/kb/TS5376
Also See this User Tip by turingtest2
https://discussions.apple.com/docs/DOC-6562 -
Can't download the latest itunes update. Can someone help me?
I'm trying to download the latest itunes 11.1.4 but when it gets to the part of the download "Starting services" I get a message saying, "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services." The only options they give me are to Abort, Retry, and Ignore. Now I've pressed Retry and Ignore but the same message will just pop back up. When I hit Abort it ask me if I want to cancel the Itunes update which closes the update process all togther.Since I wasn't able to complete the latest itunes update I am unable to open itunes on my compute. I need help...How am I suppose to verify whatever they want me to verify?
My issue was solved. This person's solution solved my issue https://discussions.apple.com/message/24604556#24604556
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I'm running XP. After downloading the latest itunes update i get a "Runtime error" and can't start itunes. Help?
iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue
Solving MSVCR80 issue and Windows iTunes install issues.
Thanks to user turingtest2 for this solution.
Solving MSVCR80 issue and Windows iTunes install issues.
If the above doesn’t do the trick entirely, then use the instructions in the following as it applies to the version of Windows you are using:
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
You may be required to boot into safe mode to complete the folder deletion process. -
I have a new laptop with Windows 8 as operating system. Installed latest version of iTunes ontop computer. I can play music in My Library but when I click on iTunes, I get the message " iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify if a solution is available."
Anyone know what is the cause and if there is a resolution? Have tried to re-installing iTunes and have also tried restoring laptop to an earlier date.iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
I can't get the latest version of iTunes 12.0.1 for Windows (64-bit) to work on my laptop.
I can't get the latest version of iTunes 12.0.1 for Windows (64-bit) to work on my laptop. It says it has successfully downloaded and installed, but when I try to connect my new iPhone 6 to iTunes i get an error message 'need to install new software' but i thought i had! Please help me as i have had to connect my phone to someone else's mac and therefor don't have my music etc on my phone HELP! I have had IT support at work trying to figure it out and no one can!
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
I can't get the latest version of iTunes installed on Mac.
I can't get the latest version of itunes to update correctly. It seems to hang up on installing 2 items, running package scripts.
I've tried downloading through the browser with no luck too. Suggestions?Have you tried removing your existing version of iTunes prior to doing the install, willie? See the following document for instructions:
Removing iTunes for Mac OS X -
I have an old mac 10.5.8 can i still get the latest itunes?
i have an old macbook. 10.5.8 can i still get the latest itunes? without updating
Hi,
No. You will need to upgrade if you can.
Jim -
Hello, trying to download the latest iTunes software version, a pop up comes with a "invalid signature" message. Try to do download only with the same results. I can buy and download from iTunes but can't get the latest version?
Transfer Purchases = iTunes > File > Transfer Purchases
http://support.apple.com/kb/HT1848 -
I am trying to download the latest iTunes update; keep getting error message that says "The folder path 'My Documents' contains an invalid character". This also happens when I try to uninstall iTunes. HELP!
OK, never mind! I saw another question on the right side that addressed the problem, and it worked perfectly! Went to Major Geeks' page, downloaded the Windows Installer Cleanup Utility, and was able to reinstall the updated version of iTunes! This community is super!
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I just downloaded the latest itunes update 11.1 for windows 7 and now when I try to open itunes with the shortcut on my desktop I get this error message: "The item 'itunes.exe' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly." I can't open itunes at all. Is there anything I can do or is there a problem with the new update?
Start > Programs = Firefox
Does that shortcut work?
If so, delete the current shortcut that is in the Quick Start tray and drag the one that is in Start > Programs down there. -
I installed the latest itunes update and now I can't play most of my songs. A box pops up that says it cannot be located and asks me if I want to locate it and when I click on Yes it gives me all my files on the computer (dropdown box) and I don't know how to find them. Some of my songs will still play.
turingtest2 wrote:
The "missing file" thing happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then say no when asked to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions. I can provide a step by step guide if you give me the two paths.
In some cases iTunes may be able to repair itself if you go through the same steps and locate the lost track. It may then offer to attempt to automatically fix other broken links. Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes.
tt2
Having the same issue.. All of playlists were deleted as well as the majority of my music can't be located. It seems the only music that can be located is the music I have purchased directly through itunes/iphone.
The location where itunes thinks my music file is:
"file://localhost/C:/Users/MY NAME/Music/iTunes/iTunes Media/"
The actual location where my music file is:
"C:/Users/MY NAME/My Music/iTunes/iTunes Music/"
This is weird because I have not moved my music and it was working fine before I upgraded to the new iTunes...
My steps:
1) update itunes to latest version
2) plug in old phone take backup in itunes
3) plug in new phone and restore from that backup
I didn't notice the issue until I looked on my phone and all of music was missing from my phone along with playlists (minus the music I purchased directly from iphone/itunes.
Then I looked in itunes in my music library and saw itunes can't locate my music files. I also tried replacing the previous itunes library file as noted in the support link above but didn't do anything..
Any help would be greatly appreciated!
Thanks, -
Can't download the latest iTunes. A window pops up... The update could not be verified. It may have been corrupted or tampered with during downloading. The update will be downloaded and checked again the next time that Software Update runs.
Now, iTunes won't launch and can't be updated. Please help.
If I have lost my music collection I will be switching platforms ASAP. It is insane that Apple has updates seemingly every day for their products.I was in your same situation with 14 downloads and 14 attempts.
You have to make sure that your Mac is booting into 64 bit mode. You can make sure of this by going into System Preferences and scrolling down to 'Software' and making sure that you are booding with 64 bit Kexts.
If not, restart while holding the 6 and 4 keys down until you see the spinning gear wheel and try installng again.
BUT, what I also did was to go into Applications, click on the Lion installer, Get Info, and give yourself custom priviliges to Read And Write.
I did this simultaneously, and I don't know what function did it, but it worked for me, with no further downloads of the installer.
Good luck! -
I can't download the latest itunes (I need to for my phone) because it says I need an updated OS version, but my computer says everything is up to date. Any help?
First you need to install Mac OS 10.6. To do this you have to buy the OS disk. (This is a whole different OS, not an update of 10.5.) Order it here:
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
You may be able to install an even newer OS, but you have to get 10.6 first.
Please look at Apple Menu / About This Mac / More Info... and check under Hardware Overview for the Model Identifier of your Macbook. That will tell us whaat is the highest OS you can install. -
Hi there, got 3 issues at once....
1) can't download the latest itune version onto my PC (it simply stops, not even an error message)
2) can't access the itune store and in order to fix this i need the latest version - catch 22!
3) one of my ipods isn't recognised by itune, nit sure if because of the earlier problems?
.... thanks
S.Hello SAB7700,
This first article can help get iTunes successfully downloaded and updated, which should restore access to the iTunes Store.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Once iTunes is successfully updated, the following articles provides steps that can help get your iPod working in iTunes again and the iTunes Store functioning, should the update not resolve these issues
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/TS1369
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen
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