HT1923 I can't uninstall or update iTunes. I get an error message that it can't find the file itunes64.msi.

I can't uninstall or update iTunes. I get an error message that it can't find the file itunes64.msi. where is it suppose to be?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Similar Messages

  • When I tried to update ITunes I get an error message that MSVCR80.dll is missing from my computer. How can I fix this?

    When I tried to update Itunes I get an error message that MSVCR80.dll is not available? How can I fix this? I am unable to update my iphone and Ipod. I can not open Itunes.

    Click here and follow the instructions. If they don't work, perform a complete reinstallation (Windows XP, Windows Vista and newer).
    (98954)

  • When i go to update itunes i get an error message that says "the feature you are trying to use is on a network resource that is  unavailable and look for a folder containing the installation package itunes.msi" but i cant find the folder.

    its really starting to get to me i cant even install a new itunes or delete the last one. please help!

    You're not alone. I'm having exactly the same problem.  I am running Windows XP version 2002 and cannot uninstall Itunes or update.  This problem is affecting my ability to sync music and also with playback.  The support for PC users is severely lacking.  I'm also getting error messages that says an older version of Bonjour cannot be uninstalled.  Help!

  • My computer is saying it can't find the file 'iTunes64.msi' when I try to update or redownload iTunes how do I fix this? I've tried just about everything I can think of. I am using a dell laptop running windows 7 and have tried changing the file loca

    My computer is saying it can't find the file 'iTunes64.msi' when I try to update or redownload iTunes how do I fix this? I've tried just about everything I can think of. I am using a dell laptop running windows 7 and have tried changing the file location to run the update in all of my iTunes files as well as when I've tried reinstalling it.

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
    Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
    tt2

  • I can't sync my iphone to itunes i get this error message "Iphone could not sync because the sync failed to start" Help? both my computer windows and my phone are on the current versions of ios and itunes

    I can't sync my iphone to itunes i get this error message "Iphone could not sync because the sync failed to start" Help? both my computer windows and my phone are on the current versions of ios and itunes

    Hello lenmin,
    Thanks for using Apple Support Communities.
    To help resolve this issue where you're repeatedly prompted to authorize with your Apple ID in iTunes when syncing, please follow the directions in the article below.
    iTunes: Missing folder or incorrect permissions may prevent authorization - Apple Support
    Have a great weekend,
    Alex H.

  • My daughter has a 2002 intel running Tiger and I want to update it to Snow Leopard. I get an error message that OSX can't be installed on this system. Please help!!! Thanks

    Hi,
    I'm having a really hard time here.
    I want to update my daughters intel from Tiger to Snow Leopard for her to make her life (and mine) easier.
    When I try install the OS, I keep getting an error message that OSX can't be installed on this Mac.
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    Never had so much trouble before.
    Please help.
    Thanks so much

    You're welcome. Please note that it is a little more difficult to obtain Snow Leopard these days. Please see the post by Kappy at the link below.
    https://discussions.apple.com/thread/4164689?start=0&tstart=0

  • When I try to install itunes I get an error message that says "Canot access internet conection \."  Can someone please tell me what's wrong?  My internet connection is working.

    When I try to install itunes I get an error message that says "Cannot access internet connection \."  Can someone please tell what this means?
    My internet connection is working.

    Okay. We'll try a different utility.
    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • When trying to access itunes, i get an error message that MSVCR90.dll was not found and to reinstall the program.

    when trying to access itunes, i get an error message that MSVCR90.dll was not found and to reinstall the program  If I uninstall and reinstall itunes, will I lose my library

    See Troubleshooting issues with iTunes for Windows updates.
    Your library should be fine, but you ought to back it up regularly.
    tt2

  • When i install or reinstall the new itunes i get an error message that says:

    when i install or reinstall the new itunes i get an error message that says:
    apple application support was no found.
    apple application support is required to run ituneshelper. please uninstall itunes, then install itunes again.
    error 2
    thats all it says ive tried to reinstall uninstall ive done all that and it wont work. i use windows 7
    please help me!!

    Yeah, this is absolutely ********. I have t5he same message, only i just started getting it when my Iphone4 went in to recovery mode.
    I uninstalled itunes, downloaded the lates itunes just now, reinstalled it and got the same message.
    So, i did some more google research, and saw a recommendation that rather than installing itunes, one should unpack it with win zip, or win rar.
    I did this, and even though I just downloaded the apple software today, when i try installing application support, i gwt a message saying A LATER VERSION OF APPLE APPLICATION SUPPORT IS ALREADY INSTALLED.. go figure! Du-uh!
    So, i uninstalled the new itunes, went - control panel-programs- and dis a search for apple application support, found it and deleted it too.
    Resinstalled itunes and again the same message.
    unistalled everything again, tried installing application support first, then itunes, and now I get a message saying ITUNES WAS NOT ISNATLLED CORRECTLY!
    I am so annoyed right now, that if my puter was a person, I would be in Jail!
    lol

  • After installing the latest version of ITunes I get an error message that says this application has failed to start because MSVCR80.dll was not found.  how do I get Itunes to start working again?

    After installing the latest version of ITunes I get an error message that says this application has failed to start because MSVCR80.dll was not found.  how do I get Itunes to start working again?

    See... Unable to install or open > http://support.apple.com/kb/TS5376
    Also See this User Tip by turingtest2
    https://discussions.apple.com/docs/DOC-6562

  • When I sync my iPhone with iTunes I get an error message that says "iTunes could not sync calendars to the iPhone because the sync server failed to sync the iPhone"

    When I sync my iPhone with iTunes I get an error message that says "iTunes could not sync calendars to the iPhone because the sync server failed to sync the iPhone"  How do I fix this?

    I had the same problem.  I found this site http://itprokb.blogspot.com/2010/10/itunes-could-not-sync-calendars-to.html
    It worked for me.  Good luck!

  • I get an error message that you can't perform this operation

    My client gets an error message that "You can't perform this operation on this page now because someone (me) is currently editing or reviewing it." But I'm not. What is going wrong?

    Please ask your client to clear Contribute preference once and try the same scenario.
    Here are the steps how to clear the Contribute Preferences:
    For Mac, Contribute CS5
    1) Quit Contribute.
    2) (a) Go to "user/Library/Preferences" and delete the file "Adobe Contribute 6 Preferences".
    (b) Go to "user/Library/Application Support/Adobe/" remove "Contribute CS5".
    For Mac, Contribute CS4
    1) Quit Contribute.
    2) (a) Go to "user/Library/Preferences" and delete the file "Adobe Contribute 5 Preferences".
    (b) Go to "user/Library/Application Support/Adobe/" remove "Contribute CS4".
    If you use CS3, then delete "Adobe Contribute 4.1 Preferences" and "Contribute CS3" folder.
    For Win, Contribute CS5
    1) Quit Contribute.
    2) From Command prompt run the below two commands to remove the preferences
    a) reg delete "HKCU\Software\Adobe\Contribute 6" /f
    b) RD /S /Q "%Userprofile%\Local Settings\Application Data\Adobe\Contribute CS5"  
    For Win, Contribute CS4
    1) Quit Contribute.
    2) From Command prompt run the below two commands to remove the preferences
    a) reg delete "HKCU\Software\Adobe\Contribute 5" /f
    b) RD /S /Q "%Userprofile%\Local Settings\Application Data\Adobe\Contribute CS4"
    For CS3
    a) reg delete "HKCU\Software\Adobe\Contribute 4.1" /f
    b) RD /S /Q "%Userprofile%\Local Settings\Application Data\Adobe\Contribute CS3"
    Note: when you clear the preference all the existing connections will be lost. The connections needs to be recreated.
    Hope this helps you.

  • HT1918 I purchased Iphone in London. Then i shifted to India after 1 yr and now i want to change the account info. But when i tried to change the credit card details in itunes, i get an error message that this card is not valid in UK.

    I purchased iphone in London one year back. Then i shifted to India recently. Now when i want to change my credit card detail in itunes, i get an error message that This card is not valid in UK. But i am no more in UK now. In the same page i edited my address but itunes does not change that details showing the above error message.

    So you are trying to change the account from India to the Uk right...? Cause it wont accept UK card if you're trying to keep it for India...

  • Itunes won't update.  I download the updates, but then get an error message that they failed to install.

    For many weeks now, my iTunes has failed to update.  I download the updates and they go through the installation process, but then I get an error message that they failed to install.  How can I update?

    Wild guess but if your WinXP system has formatted your drive(s) as FAT32 then the maximum file size is 4GB.  Could be that the download in 1080p is >4GB?  (if formatted NTFS then this should not be a problem).
    Again just a guess with iTunes on WinXP but something easy to check first.

  • HT1349 When I click on a song in iTunes, I get an error message that the song could not be located.  This just started happening.  Why?  And how can I fix this?

    I have all of my songs on an external hard drive.  It was working fine with iTunes; now when I click on a song, I get an error message that the song cannot be located.  What happended and more importantly, how can I fix this?

    Is this an iPad issue? Not sure where you are "clicking" or how you are accessing. A little more info would help.

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