HT1923 ipod library grey but not black or able to play?

I have connected opod classic to laptop and it sychs and shows connected and the list of songs.  However you cannot play music becaus the list of songs is grey and not black lighting up the play button.

QuickTime expects video files with separate video and audio tracks, but many MPEG formats used a muxed (multiplexed) single track that contains both. Therefore, when you convert videos in iTunes to iPod format they only show the video and no sound since iTunes (really QuickTime) is not looking for the audio track within the video track and it gets lost.
iPod plays video but not audio of some exported files
http://docs.info.apple.com/article.html?artnum=302588
One way to work around this is to use MPEG Streamclip to convert the files to fix this issue...
http://www.squared5.com/
but there are other applications besides MPEG Streamclip you can try as well.
Frequently asked questions about viewing and syncing video with iTunes and iPod
http://docs.info.apple.com/article.html?artnum=302758
The Complete Guide to Converting Video to iPod Format (Mac)
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-ipod-vi deo-conversion-mac/
See other tutorial articles over at iLounge...
http://www.ilounge.com/index.php/articles/tutorials/
Patrick

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