HT1923 my itunes stopped working a while ago and wont uninstall.

my itunes stopped working a while ago. i tried uninstalling it, probably in the wrong order. i am now trying to do it properly. when i get to step two "
C:\Program Files (x86)\Common Files\Apple\" it tells me there is a program open using the files, but task manager doesnt show any open apple programs. anybody know which program i need to close? or if this is a just a bug that can be fixed by other means? thanks in advance

also before i tried uninstalling, it told me that 'itunes has a new library', or something simillar, if that helps

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