HT1923 OS X 10.8.2 and iTunes 11

I am stymied with my MacBook Pro running OS X 10.8.2 and iTunes 11. Every time I start iTunes, after a few seconds I get the spinning beach ball and have to force quite. I have update to the newest iTunes. Any ideas or suggestions?

Chief55m,
Have you solved your probem?
I have been unable to use iTunes for the last week.
I notice reports of similar problems:
- iTunes 11.0.2 freezing when internet is connected.
https://discussions.apple.com/message/21530361#21530361
- iTunes 11 freezes my mac
https://discussions.apple.com/message/21514557#21514557

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When I connect my iPhone 5 to my laptop and iTunes, I can't play movies from the iPhone on my computer.Why is that? Can I do this or it's not possible with iPhone5? With my iPod it's no problem.

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Reinstall iTunes. Make sure you follow the instructions in this support document to the letter. http://support.apple.com/kb/HT1923.
You may have some problems because Apple has not certified that everything works with Windows 8 yet.

I ran the new itunes 1.11 update and itunes is no longer found on my computer and it will not allow me to reinstall. What happened?

I recently ran the itunes 11.1 update and itunes is now gone from my computer and will not allow it to be reinstalled. I am running Windows 7. Any ideas?

Hello RDH54
I would remove all components and Apple related software and then try the install again.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Windows and itunes can now see my ipod!!

Hi
Chris... any anyone else interested
I have managed to get my ipod to work with windows and itunes. but at a cost. some of my music and movies will not coppy back ontot he ipod and chkdsk of C:\ showed many errors in the itunes directory. these files worked previously so my conclusion is that updating has somehow corrupted files and ipod update software on the ipod itself.
Heres what i had to do
1. My pod was showing version 1.0 even though I had version 1.2 previously. this may have been due to the attempt at a re-set from advice given on the forum for trying to get reconnection (5R's) so i wanted to re-run updater.
2. ipod updater (found in C:\program files\ipod) could not run due to previous topics posted (ipod ejected after 10 seconds without update and drive diappears from 'my computer'). so...I uninstalled itunes 7.2, and reinstalled itunes 6. To do this I had to rename my current library 'itunes 7.02 old' to avoid the 'itunes cannot continue to install as your library was created in a later version' error message.
3. Itunes 6 still did not recognise itunes and kicked it off windows too just like before. The difference was however that this time running ipod updater from C:\program files\ipod\.... allowed it to update from the previous installer and this set the ipod back to version 1.1 but obviously during this process all items on the ipod were deleted. This update was allowed despite the drive not showing up in 'my computer'?
4. plugging in the updated ipod opened itunes and at last the ipod icon appeared and the drive remained in windows. I updated to software version 1.2 and itunes 7.02
5. I then went into c:\......my music\itunes and renamed the current library 'itunes' to '7.02' and my previously renamed 'itunes library 7.02 old' back to 'itunes'
6. on restarting itunes my whole old library was reinstated.
there were 68 problems and an empty 'movie' folder was seen as 'corrupt' by windows. CHKDSK on C drive removed any corruption. Everything else seems to be updating ok....my purchased games, movies, audio etc...
So in summary if you are stuck in the loop of being unable to restore an old itunes due to having a new library or not being able to use the previous ipod updater to restore your ipod follow the steps above and all should be ok.
this does not solve the cause however so any comments on what may have happened would be most appreciated.
Matt/Alan

Hey there MattSK123,
Thank you for your question. It sounds like you are unable to see either of your devices in the sidebar of iTunes after a recent update. A number of issues could cause this type of behaviour, and would recommend starting with the troubleshooting from the article named:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
If the issue is not resolved, I would next re install iTunes from either of the following articles depending on the version of Windows you have:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
Or
Removing and Reinstalling iTunes and other software components for Windows XP
http://support.apple.com/kb/ht1925
Thank you for using Apple Support Communities.
Take care,
Sterling

ITunes not starting (Win7 64bit) (iTunes 10.3.1 and iTunes 10.6)

I use to have iTunes 10.3.1, then I uninstalled it and now I tried to get it back but when I installed it again and now it won't open. No error message, NOTHING. I went to TaskManager and iTunes, I will watch under Processes and it will just cut off for NO reason.
I tried, before it cut off, setting the Priority to 'Realtime' but that didn't work, I tried uninstalling and reinstalling but that didn't work either! Now under Programs to uninstall iTunes isn't even on the list, so I can't unistall and reinstall because it won't let me unistall
IF YOU HAVE THE SAME PROBLEM KEEP READING
=======================================================
Install "QuickTime Player 7" It worked for me!!!!!

Have you repaired QuickTime? If you have done so and still having problem with iTunes, you will have to uninstall everything and reinstall from scratch.
Try following steps:
1. Go to Microsoft website, Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

DEP error when opening quicktime and itunes

I've installed the latest version of both quicktime and itunes on my new laptop but neither of them open as they are prevented by DEP on windows vista, does anyone have any idea how to get around this or help me. It's fustrating as i can't update the music on my i-pod touch

DEP errors often seem to occur with incompatible codecs.
Go to your control panel (classic view) and try to start QUicktime Preferences. Post the error message *in full*. This can give a clue about codec issues.
Have you installed any of the following:
ACE & K-Lite mega codecs package, QT alternative, Storm codec, WinAVI video converter, Mpcstar, (possibly starcodec pack, 3ivx)
If so uninstall them.
Assuming this is a codec problem you need to remove then reinstall QUickitme after uninstalling the problem software.
Then download the version of Quickime without iTunes:
http://www.apple.com/quicktime/download/win.html
Now Remove Quicktime using the method for Quicktime in this article (just Quicktime):
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
Restart you computer
Install the stand alone Quicktime and check if it starts.
If it does you are in a position to find out if iTunes is OK.

I have Windows 8.1 and Itunes will not recognise either my Ipad, Ipone or Ipod

I have Windows 8.1 and Itunes will not recognise my Ipad, Iphone or Ipod even though it did so in Windows 7

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or by right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

I am on Windows XP. Updated to latest iTunes but it would not install. Tried again and the system hung. I did a restart and iTunes had completely vanished from my system. Tried to do a new install but it won't finalise. Can anyone offer any suggestions?

I am on Windows XP. Updated to latest iTunes but it would not install. Tried again and the system hung. I did a restart and iTunes had completely vanished from my system. Tried to do a new install but it won't finalise. Can anyone offer any suggestions?

OK, lets do a complete overhaul to make sure it's working ok.
First to check your Windows system file for any corruption:
Go to command prompt (START/ALL PROGRAMS/ACCESSORIES right mouse click "command prompt" and choose "Run as Administrator"
type in
sfc /scannow
let Windows fix any system files that need to be repaired.
Restart the computer.
Start iTunes and see if it is ok.
If it doesn't, will have to go through the whole process of uninstalling and installing acccording to the following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
(Referenceinstructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components)
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

Error during 10.8.2 Update - Appstore and iTunes Broken

Hi Guys,
I hope you can help me with this one.
I just installed the 10.8.2 update trough App Store, then it asked me to restart my computer... During the restart some error message appeared saying that the installation could not be completed due to an unexpected error, and then restarted my computer automatically.
The problem is, now both my App Store and iTunes are broken, here are the details of the error message I get when I try to launch App Store either normally or using the Apple > Software Update menu option:
Process:         App Store [419]
Path:            /Applications/App Store.app/Contents/MacOS/App Store
Identifier:      com.apple.appstore
Version:         1.2.1 (129.7)
Build Info:      Firenze-129007000000000~2
Code Type:       X86-64 (Native)
Parent Process: launchd [157]
User ID:         501
Date/Time:       2012-09-20 15:09:21.308 -0300
OS Version:      Mac OS X 10.8.1 (12B19)
Report Version: 10
Interval Since Last Report:          1063564 sec
Crashes Since Last Report:           1
Per-App Crashes Since Last Report:   8
Anonymous UUID:                      877BB7B8-8322-4C71-BEFF-67D640D02852
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: /System/Library/PrivateFrameworks/CoreRecognition.framework/Versions/A/CoreReco gnition
Referenced from: /Applications/App Store.app/Contents/MacOS/App Store
Reason: image not found
Binary Images:
       0x107a22000 -        0x107aa2fff com.apple.appstore (1.2.1 - 129.7) <31AAF1C2-2BE9-393B-ABFD-6D869F72E909> /Applications/App Store.app/Contents/MacOS/App Store
    0x7fff67622000 -     0x7fff6765693f dyld (210.2.3) <A40597AA-5529-3337-8C09-D8A014EB1578> /usr/lib/dyld
Model: MacBook6,1, BootROM MB61.00C8.B00, 2 processors, Intel Core 2 Duo, 2.26 GHz, 8 GB, SMC 1.51f53
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3032302E4130304C4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3032302E4130304C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.81.21)
Bluetooth: Version 4.0.9f8 10405, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: KINGSTON SV100S264G, 64,02 GB
Serial ATA Device: Hitachi HTS545025B9SA02, 250,06 GB
USB Device: Samsung S2 Portable, 0x04e8 (Samsung Electronics Co., Ltd.), 0x1f05, 0x24100000 / 3
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0x06130000 / 5
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 2
I appreciate if you could help me,
Best Regards,
Dante Araujo

I had this problem too.
Go to http://support.apple.com/kb/DL1580
Download the update manually and install. Worked on my MBP15 retina.
Regards
Chris

Home Sharing is not working following update to iOS 5.1 and iTunes 10.6

First, the problem:
I am not able to see any shared libraries when using the Music and Video apps on my iPhone 4.
Next, the specs:
iTunes 10.6 on MBP running Mac OS X 10.7.3
iPhone 4 runinng iOS 5.1
Wi-Fi connections for both MBP and iPhone 4
Both connect to same network using same SSID with static IP addressing and UPnP enabled.
MBP connects using 5 GHz N-Only anntena.
iPhone 4 connects using 2.4 GHz NG-Mixed antenna. (Hopefully next iteration of iPhone supports 5 GHz.)
Third, what I have tried:
Everything in "Troubleshooting Home Sharing" (KB Article TS2972 - http://support.apple.com/kb/TS2972).
Re-entering my Apple ID credentials for both Music and Movies in iOS Settings.
Re-entering my Apple ID credentials for Home Sharing in iTunes.
Setting up Port Forwarding for both the iPhone 4 and MBP in my router for the relevant TCP and UDP ports (just in case). However, this did not help.
Finally, what I have noticed:
My Remote app on the iPhone 4 works without issue and can control iTunes running on my MBP.
My Air Mouse app on the iPhone 4 works without issue and can control my MBP.
My wireless printer connected to the network via the 2.4 GHz antenna (it only supports 802.11g) is usable - I can print to it and access its embedded web server management tool.
So, in the end, Home Sharing no longer works on my iPhone 4 after updating both IOS and iTunes (all other apps and software updates are current for both the phone and the MBP). I believe I have ruled out any issues with which antenna is being used for which device. I am out of ideas on how to get Home Sharing to work again.
Any suggestions or possible solutions would be greatly appreciated! Thank you gurus in advance!

Spoke to a "senior advisor" in the Apple TV department. Her suggestions: change channel in router to minimize/eliminate wifi interference from other users; move router away from any metal - i.e., DVD player, phone modem, etc.; keep router away from wireless 2.4 gH phones, which are "notorious" for crashing wifi routers. So she confirms that the problem is one of connection to router suddenly dropping out.
My own feeling is that none of these fixes will do the trick, because it seems pretty clear that there is a hardware component here - the timing of the drops seems like an overheating issue. It takes 35-40 minutes for the box to warm up enough for the first drop; then each consecutive drop happens quicker than the one before, as it heats up more. Each time it drops, its tiny brain gets a little more scrambled; last night it finally wouldn't start up again at all.
My suggestion is that everyone who is experiencing this problem, please call Apple tech support and ask to speak to a senior advisor in the Apple TV department. Make them aware of this problem!

HELP! iPhone 3GS stuck in recovery loop and iTunes gives error message" iPod update server can not be contacted"

As I said, it's an iPhone 3GS (never jailbroken), iOS 4.1, PowerPC G4 OS X 10.4.11, iTunes 9.2. I have had the phone since new, never had any issues with it and am at my wits end trying to figure it out. I have seen many different solutions to this exact problem, but none have worked for me. Anyone have any ideas?

This is what I posted to someone else having an update issue... Just for your information:
I having the same issue about the and iTunes says "The iPhone cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable.". I've had the iPhone 3GS since it came out. It was working fine until I just tried to update it. It has NEVER been hacked or jailbroken. WE AND A FEW OTHERS are having the same issue then it is more than likely that this is an update issue. I took mine to the Apple store and the tech tried to update it and he came to the same problem and told me he couldn't update it. My assumption is that we are not the only one's with this issue and that if there was a way to update it to the update before this last one it might be a solution. I don't know how to get the previous update. Apple probably is aware of the problem, and hasn't come up with a solution yet. Or, enough people haven't complained yet. The tech suggested that there might be something wrong with the phone itself, but that couldn't be since it was working perfectly before I updated it and others are having the same issue. It is highly unlikely that a lot of people are having the same hardware issue all of a sudden at the same time. Apple/iTunes needs to fix this... and hopefully soon
Also: I can update or restore my iPhone 5 and other iPhones so it is not an issue with my firewall or other software on my computer. No one touches my iPhone or my computer they are secure, locked all the time, and I have no jailbreak software on my computer (Apple tried it and they are clueless at the moment from what I can tell).

New ipod seen in windows and itunes but not in sync diagnostics

I bought a second Ipod. Oldest one works fine. New one is seen in Windows and in ITunes. Diagnostics "finds" new Ipod, but on Sync diagnostics says "no Ipod found".
Ne Ipod looks like it's staring to sync, then just stops after 30 seconds and goes to "connected" screen.
Have done resets of Ipod and reboots of PC.
Driver shows no error in Device Manager.
Have tried three differenct cables and both USB ports on the pc.

I jus tried that. Computer acknowledged Ipod and Itunes performed restore. Afterward, same situation...no sync. Screenshots:

My ipod and itunes is no longer showing the music videos i purchased..

im pretty new with ipods and my ipod and itunes arent showing the two music videos i had on there. Even the songs that went with the music videos are no longer on the itunes or my ipod. how do i fix this?
60 gb video Windows XP

- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

I've just updated my iPhone to the new iPhone OS and now it won't work and iTunes won't recognise that it's there. I've uninstalled iTunes and reinstalled twice and it's not working. Please help.

I've just updated my iPhone to the new iPhone OS and now it won't work and iTunes won't recognise that it's there. I've uninstalled iTunes and reinstalled twice and it's not working. Please help.

I have not had wifi since November when I upgraded to the newest IOS version. I called the Apple help line and they told me some things to do and I tried them all and they worked for a few hours and then wifi shut off again. I kept doing what they told me and it worked for a couple more days and then I could never turn it on again. My blue tooth doesn't work either. I had to actually increase my data usage with AT&T becuase of this. When I did that in December I went to the Apple store and was told that it is a hardware issue and since my phone is out of warranty I would have to pay for a new phone because they could not fix the issue. My upgrade isn't up until June 2014 so not only do I have to wait for the upgrade and I am not paying for a new phone but I have to pay $10 plus extra a month on my cell phone bill because I was going over on my Data!!! I have been beyond upset about this and Apple is not doing anything about this nor did they offer up some way to resolve the issue because obviously it is not just some rare incident if several people are having this issue. Who knows how many people out there have had this issue and have not said anything about it. Now there is a newer update that I can't do because it requires wifi in order to download.
June can not get here fast enough and I may not go back to Iphone after dealing with this for so long with no help from Apple.

Home sharing does not work after update to snow leopard 10.6.4 and iTunes 9

I am using home sharing since about a year without any problems. After updating to snow leopard 10.6.4 and iTunes 9.2 it suddenly does not work anymore.
On my iMac and my Mac Book Pro I get error code 3259 and it tells me to check my firewall and to enable Port 3689.
I did not change anything in the firewall settings, itunes on both allows data traffic in both directions. I also do not find any option to activate a port ( also wondering why this is suddenly now necessary)
I deactivated home sharing on both machines and enabled it again. It still does not work.
On both machines iTunes displays the the library on the left side but like said it is not accessable
With Finder I can access the other computer from both machines without any problem.
Any help to solve this would be very much appreciated

first of all, if you are behind a router firewall, and have your network secured (WPA2 and a long, non-dictionary password made up of letters and numbers), you don't need the software firewall on your Mac(s).
@ least turned if off for troubleshooting purposes.
turn home sharing off on both computers, and make sure
(a) both Macs have access to the internet
(b) iTunes on both machines is authorized for the same iTunes account.
turn home sharing back on on both Macs.
does it work ?
JGG

HT1923 OS X 10.8.2 and iTunes 11

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