HT1925 I am trying to update Itunes in Windows XP but after going through the installation process I am getting a message saying "The Older Version Update cannot be removed. Contact your technical support". What do I do???

I am trying to update Itunes in Windows XP but after going through the the installation process I am getting a message saying "The Older Version Update cannot be removed. Contact your technical support". What do I do???

"The Older Version Update cannot be removed. Contact your technical support".
Doublechecking before proceeding. Is it saying the older version of Apple Software Update cannot be removed, or some other program? (Several different program names can be mentioned in this context.)

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The older version of itunes cannot be removed. contact your technical support group.

need help with itunes 12.1
my itunes was working just fine on my windows 7 pro PC.
Update 12.1 popped up and I clicked download and install and now all of my itunes is gone.
I uninstalled all Apple software packages, and also pain stakingly went thru my registry line by line and deleted all references to itunes, apple, quicktime, etc., then downloaded fresh downloads of the installer and each time I get just about to the end of the installer and a window pops up and says
"the older version of itunes cannot be removed. contact your technical support.
So, I tried downloading the previous version 11.4 and 10.7 64bit installers and then the system won't even get started doing an install when the system responds...
"a newer version of itunes is already installed", and the installer quits.
I have cleaned my registry now about 5 times, I ran all of the apps to clean my PC of all of the apple and itune files. I am an administrator on my PC. I also went as far as creating a second administrator and switching under that account and still get the same responses.
I have removed any attached external drives and tried the installer.
I have tried to install itunes under a different folder location instead of the default C:\Program Files directory.
I have tried to install via the Apple Software Upgrade utility as well as direct downloads of the installers.
All of my music is gone.
When I run the installer now, all of the other apple software files install ok, with the exception of itunes. It gets nearly complete when the "older version" error comes up then I notice it backs off the installation and no files or directories are created.
There is nothing in the Control Panel 'Add/Remove Programs' as far as iTunes, their are no directories or files, yet it still sees a old version of itunes referenced in some file on the pc.
I ran a couple of utilities such as CCleaner, Everything, Revo Uninstaller and Registry Reviver, as well as going thru regedit line by line for hours to remove references to apple and itunes - all still with the same results.
Either I get a 'the older version cannot be removed' or 'a newer version of itunes is already installed'
very frustrated.
anyone have a installer that will complete ignoring any errors?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
tt2

HT1923 the older version of apple sofware update cannot be removed. contact your technical group support

he older version of apple sofware update cannot be removed. contact your technical group support?

Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

HT1363 itunes recognizes my iphone, but not my ipod classic... I get a message saying I need to reinstall itunes, as the software is not communicating with my ipod

Why do I get a message indicating that the software does not recognize my ipod, and to trinstall itunes. After reinstalling, I get the same message

10.8 if you must, but on the link above...
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Problem trying to upbate ituns error masage the older version of apple software update cannot be removed contact your nearest spport group

problem trying to update iTunes error massage the older version of apple software update cannot be removed contact your nearest support group how
can i fix this problem i have tried many things but it still dose not work for me ????

Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Trying to download latest iTunes, but I keep getting "The older version of Apple Software Update cannot be removed. Contact your technical support group." Please help.

Please help. I am trying to download the latest version of iTunes so I can synch my new iPhone. I keep getting "The older version of Apple Software Update cannot be removed. Contact your technical support group." Please help as I have absolutely no idea. Thanks.

Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I can't update itunes, error message comes up, can't update the older version of bonjour contact your technical support

I can't update itunes, error message comes up, can't update the older version of bonjour contact your technical support

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

HT1926 I tried to update iTunes in Windows 7, but the program said not enough permission to start services.

I tried to update iTunes in Windows 7, but the program said not enough permission to start services. I tried to reinstall iTunes, but the same message showed up. Do I need to uninstall Apple Mobile Service. I tried but I couldn't uninstall it. What should I do?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or by right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

Error message: The older version of iTunes cannot be removed. Contact your technical support gropu

When I try to update my tTunes store I get the message, "The older version of iTunes cannot be removed. Contact your technical support group."

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

When I try an update I-tunes the software tells me the older version of Apple Software Update cannot be removed. Contact your technical support group. Help!!!

When I try an update I-tunes the software tells me the older version of Apple Software Update cannot be removed. Contact your technical support group. Help!!!

Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I am trying to install current version of QuickTime. I get the message that it cannot find QuickTime.msi on my computer. Then I get a message "The older version of QuickTime cannot be removed. Contact your technical support group."

I am trying to install current version of QuickTime. I get the message that it cannot find QuickTime.msi on my computer.
Then I get a message "The older version of QuickTime cannot be removed. Contact your technical support group.
I am simply trying to view video files recorded on my iPhone and transferred to my computer.

See if anything in this post might help...
https://discussions.apple.com/message/22905774#22905774

When trying to update my version of itunes, the installer quits and I get a message of "Invalid drive /F:"

I just downloaded an update for the latest version of itunes. The installer quits and I get a message "Invalid drive /F:". Is there a way to manually preform the update?

I'd try the following user tip with that one:
"Invalid Drive X:\" install errors

Trying to uninstall and reinstall iTunes on Windows 7, but half way through getting error message saying the older version could not be removed. I have uninstalled everything that goes along with it

I also get a message saying:
the feature you are trying to use is on a network that is unavailable. Click OK to try again or enter an alternate path to a folder containing the insallation package "iTunes.msi" in the box below
When I click OK, get a message daying:
(file name) cannot be found Verify that you have access to this location and try again or try to find the installation package "iTunes.msi" in a folder from which you can install the product iTunes
I have no idea what to do!! Any help??

the feature you are trying to use is on a network that is unavailable. Click OK to try again or enter an alternate path to a folder containing the insallation package "iTunes.msi" in the box below
Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select anyiTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Trying to install iTunes on Windows 7 but error message stops installation

I tried installing iTunes 9.2.1 for Windows (64 bit) but after a few moments the installation stops and I receive a message saying "Could not access network location %APPDATA%\."
I read an troubleshooting article that told me I should delete a Temp folder found through the C drive, and the folder was not able to delete, but after opening it and deleting everything that way, almost everything was able to be deleted except for a few files and folders that were "in use" in other places (not sure if that's relative or not, but just for more information).
After deleting the folder I tried installing iTunes again, but the same message occurred. Help?

The response to "Echo %appadata%" should be
C:\Users\UserName\AppData\Roaming
A space in the user name shouldn't be a problem, but creating a new user may fix the problem because it will create the account with default registry settings which will hopefully have the missing %appdata% information.
If you want to check on this before creating the new user, just for curiosity's sake, check the following Registry key:
HKCU\Software\Microsoft\Windows\CurrentVersion\Exp lorer\Shell Folders and check the value for AppData in the right hand pane. If it's missing, then that would explain the problem. It should be as listed above, substituting the UserName with the folder name for the user under Users.
Also check the key
HKCU\Software\Microsoft\Windows\CurrentVersion\Exp lorer\User Shell Folders
The value of this key should be
%USERPROFILE%\AppData\Roaming
More keys to check:
HKCU\Volatile Environement (1)
HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVer sion\Explorer\User Shell Folders (2)
HKU\Sxxxxx\Software\Microsoft\Windows\CurrentVersi on\Explorer\User Shell Folders (2)
HKU\Sxxxxx\Volatile Environement (1)
The values in (1) should have the full path spelled out, the values in (2) should use the %USERPROFILE% variable in the path. If the value under HKU\.DEFAULT is missing or bad, then creating a new user probably won't work either. If that value is missing, then I would recommend a clean reinstall of Windows because there is no telling what else is messed up also.

I have tried to download ITunes 11on Windows 7 but I keep getting error message 5 telling me it did not install correctly and to install again. Can anyone help?

I have tried to download ITunes 11on Windows 7 but I keep getting error message 5 telling me it did not install correctly and to install again. Can anyone help?

HI there,
I would recommend taking a look at the troubleshooting steps found in the artilce below.
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
-Griff W

HT1925 I am trying to update Itunes in Windows XP but after going through the installation process I am getting a message saying "The Older Version Update cannot be removed. Contact your technical support". What do I do???

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