HT1925 I cannot uninstall Bonjour and Quicktime so I can do a complete reinstall of iTunes.  I get an error message stating that both are older versions and to contact technical support.  I am running Windows XP Professional Service Pack 3.

I am trying to update iTunes on my desktop (running Windows XP Professional Service Pack 3) and I continue to receive an error message stating that the update cannot continue because Bonjour and Quicktime are older versions and to contact technical support.  I have tried repairing both and tried to uninstall iTunes and all of it's componants and still receive the same message.  Any help getting this issue resolved as soon as possible will be much appreciated.   

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Next, select any QuickTime entries and click "Remove", as per the following screenshot: 
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Similar Messages

  • TS1717 Having trouble running iTunes version 11.0.2 on a Dell Laptop running Windows 7 Professional Service Pack 1.  Keep getting an error message "the software required for communicating with iPods and mobile phones was not installed correctly..." reinst

    Having trouble when I launch iTunes (version 11.0.2) on my Dell Laptop running Windows 7 Professional (service pack 1).  I get an error message indicating software required to communicate with iPod and mobile phones was not installed correctly.  Do you want iTunes to try to repair this for you?  I normally respond with OK and it immediately tells me "could not be repaired.  Please reinstall iTunes..."  I have done this a number of times to no avail.

    I also notice Quicktime is not getting installed at all.
    That one is normal nowadays (ever since the iTunes versions 10.5.x).
    The software required for communicating with iPods and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you?
    Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
    http://www.apple.com/itunes/download/
    Download and install the free trial version of WinRAR:
    http://www.rarlab.com/
    Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
    Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
    (If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
    Does it install (or uninstall and then reinstall) properly for you?
    If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

  • I clicked "yes" to upgrade iTunes and now it doesn't work. I get an error message stating my computer is missing MSVCR80 and then a message stating Error 7 (Windows Error 126). I've tried reloading iTunes twice. What can I do?

    I clicked "yes" to upgrade iTunes and now it doesn't work. I get an error message stating my computer is missing MSVCR80 and then a message stating Error 7 (Windows Error 126). I've tried reloading iTunes twice. What can I do?

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
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    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall move on to the next item)
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    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
    Please note:
    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    tt2

  • I can't sync my iphone to itunes i get this error message "Iphone could not sync because the sync failed to start" Help? both my computer windows and my phone are on the current versions of ios and itunes

    I can't sync my iphone to itunes i get this error message "Iphone could not sync because the sync failed to start" Help? both my computer windows and my phone are on the current versions of ios and itunes

    Hello lenmin,
    Thanks for using Apple Support Communities.
    To help resolve this issue where you're repeatedly prompted to authorize with your Apple ID in iTunes when syncing, please follow the directions in the article below.
    iTunes: Missing folder or incorrect permissions may prevent authorization - Apple Support
    Have a great weekend,
    Alex H.

  • HT1338 I try to buy songs itunes but there is a message stating that my disk is full and to empty out the trash can. But i don't know what disk it speaks of?

    I try to buy songs itunes but there is a message stating that my disk is full and to empty out the trash can. But i don't know what disk it speaks of?

    The "disk" is your startup volume, which is usually called "Macintosh HD" (unless you changed it).  Your iTunes media files (such as song files), and basically everything else, are stored on that volume (unless you changed it).
    You should create some free space as soon as possible, because the system (OS) and applications use free space to write temporary files as part of normal operations.  If there is very little free space available, your system may start to bog down and feel slow because it's not running efficiently.
    You can empty whatever is currently in the Trash by doing a click-hold (or right-click) on the "waste basket" icon in the Dock, and selecting Empty Trash.  A good place to look for files you may no longer need is your Downloads folder.  There is usually a link to your Downloads folder in the sidebar of a Finder window.  (The folder itself is located in your user home folder.)
    You can see how much free space you currently have by selecting Macintosh HD on your Desktop (or in the sidebar of a Finder window), and selecting Get Info from the File menu.  You can also right-click on it and select Get Info from the menu that comes up (or hit Cmd-I on keyboard).  The Info window shows Capacity and Available for the volume.  Available is the free space.  It would be best to keep Available at least 10% of Capacity; getting it to 20% or more would be better.
    If you can't free up enough free space by deleting things you do not need anymore, you should get an external hard drive and save some your files there.  That's actually how I run my iMac; most of my user files are stored on external USB and FireWire drives.

  • When i try to download the new version of iTunes, I get an error message saying the download was for 32bit and I need the 64bit. How do i download 64bit?!?!

    When i try to download the new version of iTunes, I get an error message saying the download was for 32bit and I need the 64bit. How do i download 64bit?!?!

    Which I get. But clicking on that link you provided does not give you the option of choosing between 32 and 64 bit installers.
    Yeah, that was certainly a 32-bit installer file being referred to in the other message, too. (The 64-bit installer file is called iTunes64Setup.exe.)
    Just in case it's an issue with your normal browser not working properly with the system-detection equipment on the page (there's a javascript control that checks for operating system specifics, and is supposed to deliver the correct Mac or Windows installers), let's try a different web browser for the download. If you use Firefox instead of IE (or vice versa), do you get offered an iTunes64Setup.exe instead of an iTunesSetup.exe?

  • Since I'd installed the new version of iTunes, iCal and Address book do not sync with my iPhone 3GS through iTunes anymore and I get an error message stating that iTunes can not sync with this iPhone. Was must i do to correct this issue?

    Since I'd installed the new version of iTunes, iCal and Address book do not sync with my iPhone 3GS through iTunes anymore and I get an error message stating that iTunes can not sync with this iPhone. Was must i do to correct this issue and if i must, how dI reintall iTunes without loosing my content?
    P.S. I am able to sync postcasts and music though!

    http://support.apple.com/kb/TS3694
    http://support.apple.com/kb/TS3125
    http://support.microsoft.com/kb/299357

  • When I try to download the update to iTunes, I get an error message "Verify that you have sufficient privileges to stat system services",

    When I try to download theupdate to iTunes, it goes through all the steps until the final one, then I get an error message "Verify that you have sufficient privileges to start system services", then the download stops. Any ideas on how to rectify this?

    Hello Skeandhu,
    Thank you for the details of the issue you are experiencing with updating iTunes.  You may want try downloading the latest iTunes update directly from the Apple site.  When you are installing it, be sure you are logged in as an administrator:
    iTunes - Download
    http://www.apple.com/itunes/download/
    If you continue to see the same error, I recommend the steps in the following article:
    "Bonjour service failed to start, verify you have sufficient privileges" error message when installing
    http://support.apple.com/kb/TS1609
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Im trying to open itunes and a get an error message stating that it cant open cause it was created in a newer version

    Help.. My husband has been adding music to itunes and I did a system reboot on the computer to a previous date.  Now I get an error message that says the itunes file can't be read cause it was created in a newer verison... WHAT DO I DO

    hello!
    i have a similiar problem:
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  • I can't get on my ITUNES account.  When I click on ITUNES, I get two error messages...MSVCR80.dll is missing and then I get Error 7 Windows 126.  I have tried downloading and reinstalling three times with no help.

    I would like help on getting my ITUNES back operating.  I can't get on my account because every time I click on ITUNES I get these messages.  "MSVCR80.dll" and then "error 7 (Windows 126)".  Please help!  I really need to get into my account. 

    Check out this page: Troubleshooting issues with iTunes for Windows updates

  • I have preordered music and went to download it but i cannot do so as i get a error message stating that my iphone is assosiated with another apple ID? can you help with this?

    Hello,
    I have pre-orded some music and i ahve gone to downlaod them today but my phone is stating that it is associated with another Apple ID and have to wait 49 days.
    Can someone please assist with this as i want my purchases.

    Hi Jaycott24,
    If you are using multiple Apple IDs, there are limits on how often a device can change associations for things like downloading purchases (which is slightly different from authorization for things like playback). You may find the following article helpful:
    iTunes Store: Associating a device or computer to your Apple ID
    http://support.apple.com/kb/ht4627
    Regards,
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  • What did I do wrong? I used to have iTunes installed on this computer and lost it when it crashed. No I can't get past a certain point in the installation point. I keep getting an error message stating that I need to verify that I have access to this file

    Help!! What's going wrong here. I used to have iTunes installed on this computer but lost it when it crashed. I've tried re-installing it numerous times but I keep getting the same error message. "Error writing to file: C:\ProgramFiles\iTunes.Resources\es.lproj\iPadLicense.rtf. Verify that you have access to that directory." I know I have access to that directory because on a different computer I can sync my iPad and iPhone. What am I doing wrong? What do I need to go in and authorize or turn on? Any help greatly appreciated. Thank you.

    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
    XP instructions in the following document: How to perform disk error checking in Windows XP
    Vista instructions in the following document: Check your hard disk for errors
    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

  • I cannot install iTunes 10.5.  I get an error message stating that itunes.msi cannot be found

    How can I fix this?  I have the iPhone 4S and need to install iTunes 10.5 in order to connect the iPhone to my laptop (Windows Vista).  Does anyone know how I can resolve this issue?

    "try this:
    Start --> Programs --> Accessories (Right Click on Command Prompt) --> Run as Administrator
    then type in:
    netsh winsock reset
    After this restart - it worked for me perfectly

  • My daughter forgot the passcode, I tried turning it off and connecting to itunes to reset but i get an error message stating that I need to enter a pass code. Keep in mind we did not register this device.

    my daugher forgot her passcode. I tried connecting to itunes as instructed, but get message asking for passcode.

    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
    XP instructions in the following document: How to perform disk error checking in Windows XP
    Vista instructions in the following document: Check your hard disk for errors
    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

  • I am having problems updating ios3 to ios4 on my ipad. download happens then i get an error message saying that network connection timed out and to check settings.  any advice.  also get error message 3259.  is this related to my problem?

    i cannot upgrade to ios4 on my ipad.  upgrade seems to download then when "processing file" i get a message telling me that the network timed out.   today error 3259 llagged up.  i am assuming this is related to the problem i have.  can anyone help.  does network mean itunes?

    switch off all the firewalls and try again
    in your network settings add apple itunes in the exception list
    See if this helps: http://support.apple.com/kb/TS2799

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