HT1925 Why can I not uninstall "apple mobile device support" from my computer?

I am unable to uninstall "apple mobile device support program" from my computer. The uninstall is necessary because an error message MSVC80.dll pops up.

See the discussion in user tip: https://discussions.apple.com/docs/DOC-6562

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HT1923 iTunes on my Windows Vista has failed to update over several weeks. Attempting uninstal/reinstall according to iTunes support page. Will not uninstall 'Apple Mobile Device Support' - goes to 99% then progress bar unwinds completely. Tried rebooting

iTunes on my Windows Vista has failed to update over several weeks. Audio will not play out. Attempting uninstal/reinstall according to iTunes support page. Will not uninstall 'Apple Mobile Device Support' - goes to 99% then progress bar unwinds completely. Tried rebooting. Any clues??

Hey petanque1,
Thanks for the question. I understand that you are experiencing issues installing iTunes for Windows. The following article outlines the error message you are receiving and a potential resolution:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Some Windows customers may experience installation issues while trying to install or open iTunes 11.1.4.
Symptoms may include:
"The program can't start because MSVCR80.dll is missing from your computer"
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
"Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"
"Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”
Resolution
Follow these steps to resolve the issue:
Check for .dll files
1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
3. Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
1. Uninstall iTunes and all of its related components.
2. Reboot your computer. If you can't uninstall a piece of Apple software, try using theMicrosoft Program Install and Uninstall Utility.
3. Re-download and reinstall iTunes 11.1.4.
Thanks,
Matt M.

HT1923 i cannot uninstall apple mobile device support from my pc

I cannot uninstall apple mobile device support from my Windows 7 pc ??
Regards Paul

Try using the fixit from the following Microsoft document to remove Apple Mobile Device Support:
Fix problems with programs that can't be installed or uninstalled

Unable to uninstall Apple mobile device support from Programs and features using Windows 7 on PC.

I've uninstalled all Apple software and reinstalled iTunes but everytime I try to connect my device to the PC I get a message saying to uninstall iTunes and AMDS but the AMDS is not uninstalling properly even after I've cleared iTunes from Program files and tried stop/starting AMDS through administrator tools.
Help please.

Others might find this process useful for issues with iTunes 11.1.4.62....
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

ITunes 10.2 Upgrade fix temporary. Fix to iTunes 10.2.2 by uninstall Apple Mobile Device Support and install AMDS from 10.0. Worked only to fail in 5 days. iTunes back to very slow to open and will not see device (iPhone) connected. Sorry

I was one this site for 20+ Days and found a fix for 10.2.1 when it failed. I Uninstalled all, following other attempts that failed, then installed latest Version from Apple iTunes 10.2.12. I then uninstalled Apple Mobile Device Support (AMDS) and installed AMDS from the older 10.0 version of iTunes. Success it worked. Today, I am now back to old problem, iTnes takes very long time to open and fails to see my device when connected (iPhone). I really only have iTunes for my iPhone no extensive library a few hundred CD's in music location and no podcasts. I have less than 6 moveis and want to update them now. I am willing to lose all in iTunes library if need be just to get computer to see G3 iPhone with iOS 4.2 and let me synch once again. I like security of backup too. It older iTunes may now not support, that too is OK. I still want to get the 3GS (no 4G desires, yet) and do not care if any of it is the latest from Apple as long as it works.

Hi Erik,
Your basic suggestion actually worked for me. But this is what I did for others who are having issues removing/installing etc.
1. Download the latest iTunes 8.2. You should end up with a file iTunesSetup.
2. If you dont already have WinRAR, download free copy from http://www.rarlab.com/ and install.
3. Right click on iTunesSetup and choose "Extract" to somewhere you know. eg C:\itunetemp
4. Open up folder where you extracted iTunesSetup and double-click applemobiledevicesupport.msi
5. It should ask you if you want to repair or remove... choose remove.
6. REBOOT your PC.
7. Go back to where you extracted iTunesSetup and double-click applemobiledevicesupport.msi and go through the install.
8. Plug in your iPhone.
If all is well iTunes should automatically start and start syncing your iPhone.
Goodluck all!
Cheers.

Unable to uninstall Apple mobile device support

Hello,
I'm having big troubles with my Itunes, and more exactly with apple mobile device support.
I tried to uninstall every programmes of itunes (itunes, quick-time, apple mobile, bonjour...) to reinstall it.
I can't uninstall apple mobile device support. It won't disappear from the "programmes and applications". And the option "repair" doesn't work also. And every time i try to reinstall itunes it failed because of apple mobile device installation.
When i'm on my desk, the service apple mobile device is stopped, and when i try to start it, the computer can't reach access, and said something like "error 1053" or "can't access to sthe service". So i think that Apple mobile device support is the key of the problem, but i don't know how to fix it.
I'm a bit desperate because i didn't found anywhere some solutions, so if someone has, i will be very very grateful.
Thanks You

Others might find this process useful for issues with iTunes 11.1.4.62....
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

HT4061 How do I uninstall apple mobile device support?

I am trying to fix a problem with iTunes, after an update failed. I uninstalled it, and downloaded the latest version. Now I get an error when I start up my laptop, stating a file is missing from aspdaemon and I can't install itunes as I apparently don't have sufficient administrator privileges! Trying to follow these steps http://support.apple.com/kb/TS5376 however I cannot uninstall apple mobile device support. I go through the steps to uninstall, the green progress bar gets near the end of the uninstall, then it appears to cancel the process automatically without warning and closes the uninstall window. Anybody got any ideas whats going on? It just seems like problem after problem keeps appearing!
Sorry, placed this in the using iPad community as it won't let me post it without picking one and none are appropriate for a software problem on PC. Seriously getting annoyed with Apples support options tonight.

http://support.apple.com/kb/HT1923
Try going through this if you haven't already. You may also need to look on a microsoft site for more specific info as to why you can't uninstall the driver. It may be as simple as signing in as the administrator.

Cannot uninstall Apple Mobile Device Support

I have a pc with Windows 7 (32-bit) operating system and cannot get Apple Mobile Device Support to uninstall. I begin the uninstall process and it goes through however at the very end it reverses and then tells me that it is done. I have deleted all the program files and it still does this. I cannot get this to uninstall... please help.

First try a repair install of Apple Mobile Device Support. If that goes through successfully, see if you can now uninstall Apple Mobile Device Support.
If the Repair install doesn't help, try using the fixit from the following Microsoft document to remove Apple Mobile Device Support:
Fix problems with programs that can't be installed or uninstalled

HT1925 Cannot remove Apple Mobile Device Support from Control Panel

I am trying to reinstall iTunes. Followed all instructions but still cannot remove Apple Mobile Device Support from the Control Panel. Help.

Ad2Mollie wrote:
No error message, the option of uninstall does not come up when I choose MobileMe Control Panel in the Control Panel
If you have a Change option that may lead to Uninstall as one of the choices. See also note 2 of Troubleshooting issues with iTunes for Windows updates.
tt2

When trying to uninstall Apple Mobile Device Support: The Installer has insufficient privileges to modify this file: C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\com.apple.MobileSync.client.resources\ClientDescription50.plist.

When trying to uninstall Apple Mobile Device Support: The Installer has insufficient privileges to modify this file: C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\com.apple.MobileSync.client.resources\ClientDescription50.plist.

That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

Why can I not see an audio book purchased from another computer on my cloud

why can I not see an audio book purchased from another computer on my cloud

Where did you download it from? What format is it in?

HT1923 My computer is not letting me uninstall Apple Mobile Device Support so that I can uninstall and re-install Itunes. Why is it not letting the uninstall complete?

Due to a program error, I need to uninstall and re-install Itunes. While following the instructions provided for removing the program, I found that Apple Mobile Device Support will not uninstall. The program removal begins as normal but when the completion bar almost reachs the end with time remaining - 2 seconds, the bar starts to move in the opposite direction and the time reamaining increases before the window closes on its own. And Apple mobile Device Support is still on my program list.
Does anyone know why the program won't let me remove it? Any suggestions?

See Troubleshooting issues with iTunes for Windows updates.
tt2

HT1923 I can not remove Apple mobile devices support although I follow the sequence?

While updating itunes I got an error message for "C runtime". After several atempts I decided to remove the itune and reinstall it, but the component " Apple mobile Devices support" did not uninstall ? I can not install itunes. What can be done?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

IPod Nano 6g not syncing - Apple Mobile Device Support can't install

i recently got iTunes working again on my computer. my grandfather wanted me to sync his old iPod Nano, so i did that and it worked fine. i then tried to sync my own iPod Nano 6g, and it gave me the error:
"An iPod has been detected, but it could not be identified properly. Please disconnect and reconnect the iPod, then try again.
If the problem persists, uninstall iTunes, then install iTunes again."
i tried reconnecting the iPod, of course, and then tried reinstalling iTunes, but the same error kept coming up. if i closed iTunes, then connected the iPod, i could find it in My Computer, but after opening iTunes it would give me the error and eject itself. i then tried all the stuff outlined here:
http://www.apple.com/support/itunes/ituneshelp/?kbase=TS1363&viewlocale=en_US
but that didn't help. i tried plugging the iPod into the USB ports at the back of the computer, but nope.
i soon discovered that Apple Mobile Device Support wasn't running or installed on the computer, and that that may be the source of the problem. however, i looked in my C:\Program Files\Common Files\Apple folder and there was a Apple Mobile Device folder. it didn't appear complete, though, as there wasn't the 'bin' folder needed to run AMDS properly. i renamed this Apple Mobile Device folder, adding an 'OLD' at the end, so as to not interrupt any times i would try to install AMDS in this folder properly.
i first tried a simple complete uninstall then reinstall of iTunes, but i noticed during the install that when the installer got to the stage of installing Apple Mobile Device Support, it would stop and then say 'rolling back action' and the loading bar would move backwards, before installing the rest of iTunes as normal. hence, AMDS was still uninstalled and my iPod still wasn't being recognized by iTunes.
i tried extracting the iTunesSetup.exe file, and then running the AppleMobileDeviceSupport.msi file separately, but it would give me the same rolling back action thing and it would end in 'installation interrupted, system was not modified, please try again later'. tried disabling my anti-virus then installing iTunes, then disabling my anti-virus and running the AppleMobileDeviceSupport.msi separately but nothing was different.
please help. why is Apple Mobile Device Support not installing? and is this actually the reason why my iPod is not syncing with iTunes? any insight would be appreciated. thanks.

i first tried a simple complete uninstall then reinstall of iTunes, but i noticed during the install that when the installer got to the stage of installing Apple Mobile Device Support, it would stop and then say 'rolling back action' and the loading bar would move backwards, before installing the rest of iTunes as normal. hence, AMDS was still uninstalled and my iPod still wasn't being recognized by iTunes.
On rare occasions on Windows XP systems, I've seen that effect produced when there are old files/folders for the netaapl.sys and usbaapl.sys drivers stuck down in your Windows Operating system folders. If that's afoot, the following (somewhat involved) procedure may be of some assistance:
http://discussions.apple.com/thread.jspa?messageID=11493765&#11493765

Can't uninstall Apple Mobile Device Support inorder to connect ipod touch

Ok so I am trying to connect my Ipod touch. looks like I'm not the only one having issues. So here it goes: First of all the main problem is my iTunes doesn't see my ipod. I get a message telling me that : "iTunes required a new version of Apple Mobile Device Support." I've read all the other threads about this problem, So I tried uninstalling itunes and Apple Mobile Device Support, but my problem is that Apple Mobile Device Support wont uninstall!!!! I go to programs and features and uninstall, it goes through all the motions but doesn't go away! I restart and it's still there. So first I need to know how to get it uninstalled. If I try to repair it, it say's "fatal error during installation." So what do I do from here???

Did you follow this article for Vista users?
http://support.apple.com/kb/HT1923

HT1925 Why can I not uninstall "apple mobile device support" from my computer?

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