HT1926 can't install updates

Hi. I have an old version of itunes on my PC with all my music on it. I just tried to install updates and got an error message that said "Errors occurred while installing the updates. If the problem persists try choosing Tools > Download Only, and update manually." My version of itunes doesn't appear to have a Tools option, so I downloaded the latest version from itunes.com. But when I reopen itunes on my desktop all I see is the old version. I need to update my itunes so it can sync with my phone. Please help. Thank you!

Hi Kristelline and Paul-Armstrong,
I saw your posts and I will be happy to help.
@Kristelline
Do you have the links that you used to download the Cyberlink MediaSuite and Cyberlink LabelPrint?
Are you getting any errors message when you are trying the installation? Try doing the installation with your anti-virus disconnected. Also try right-clicking on the file and running it as Administrator.
@Paul-Armstrong
When do you get that error message about it not being a valid drive during the install or before it starts?
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

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