HT1926 itunes store
why can't I access my itunes store through my account
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if the problem has been resolved.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US
Similar Messages
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My iTunes works fine until I try to go to the iTunes Store, then it won't open the store and itunes completely shuts down. I tried uninstalling itunes and downloading it again, but this same issue keeps happening. Therefore, I am unable to access iTunes Store= VERY FRUSTRATING!!!!!
Microsoft Windows 7 pcHi, cl2azybeautiful.
Thank you for visiting Apple Support Communities.
Issues connecting to the iTunes Store can be due to multiple causes and not always a simple fix. I would recommend going through each of the steps in the attached articles below. Be sure to test the results after processing each step.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/ts4123
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Cheers,
Jason H. -
HT1926 Errors when trying to access iTunes Store
I have two identicle machines, both running Windows 7 Pro 64 bit and Norton 360 security. One machine can access the store the other gets a page not found error after trying to 30 minutes or more.
One machine can access the store the other gets a page not found error after trying to 30 minutes or more.
I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
When i try to get into the itune store it just keeps running and never let me in. Help anyone.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
I just downloaded itunes, and when i go to music there are two options. You can either go to the itunes store or scan for media, and when I click on scan for media it does nothing. Help? (I tried deleting itunes and re-installing it but apparently itunes was still on my computer so it asked me if I wanted to just check and see if there were any issues or missing software, so I did that but i still had the same problem.)
Hi jbserious,
Welcome to the Support Communities!
It doesn't sound like the iTunes software and its components installed completely. The article below will walk you through some troubleshooting steps. Is this your first time using iTunes, or do you have an iTunes library from another computer that you want to move to this one?
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
iTunes: How to move your music to a new computer
http://support.apple.com/kb/HT4527
Adding music and other content to iTunes
http://support.apple.com/kb/HT1473
Cheers,
- Judy -
TS4123 iTunes crashes everytime I open up iTunes Store
When I open iTunes and try to connect to the iTunes Store it says iTunes not responding and closes the program. I'm on a Windows 7 64 bit machine. Any ideas / solutions
Hi Big_Sis2,
Welcome to the Support Communities!
To resolve this issue, you may need to uninstall iTunes and all of it's components, and reinstall the latest version as explained in this article:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Cheers,
- Judy -
Hi there, got 3 issues at once....
1) can't download the latest itune version onto my PC (it simply stops, not even an error message)
2) can't access the itune store and in order to fix this i need the latest version - catch 22!
3) one of my ipods isn't recognised by itune, nit sure if because of the earlier problems?
.... thanks
S.Hello SAB7700,
This first article can help get iTunes successfully downloaded and updated, which should restore access to the iTunes Store.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Once iTunes is successfully updated, the following articles provides steps that can help get your iPod working in iTunes again and the iTunes Store functioning, should the update not resolve these issues
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/TS1369
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen -
i download the new version of itune but it wont work the itune store can not connect even my apply id wont sign in it has an error 9808
Hello SAB7700,
This first article can help get iTunes successfully downloaded and updated, which should restore access to the iTunes Store.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Once iTunes is successfully updated, the following articles provides steps that can help get your iPod working in iTunes again and the iTunes Store functioning, should the update not resolve these issues
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/TS1369
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen -
Movies i bought from the itunes store and they wont sync to my ipod
I had bought an ipod for my daughters birthday n i had purchased several movies from the itunes store and they downloaded n they show up in my library n wheni check them to sync to her ipod....it shows a pop up block that says that it cannot be copied to this ipod cause it is not supportrd by this ipod. my baby is really wanting to use it n I downloaded the itunes 10 & updated her ipod software to 4.3.3 i think that i did all the necessary updated and downloads now what do i do...i've been on this comp eversince 11:00am this morning and it is still now 1:29am....i dont know....if anyone has any suggestions..they r welcomed
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item. -
A movie I purchased in the iTunes store is missing. It isn't hidden and doesn't show up in search. I've followed support steps. Where is it and how do I find it? I believe I originally purchased the film on my 1st Gen AppleTV...other movies show up. Help.
It was Love Actually. It's been in my library a few years but is now missing. It's odd...it isn't even in the iTunes Store anymore. I think there is a rights issue because a message appeared in the store saying it wasn't available at this time in the U. S. store. Still, if I bought it years ago it should be in my library or I should get a refund....
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I have a laptop that has (or had) pretty much all of my music, both burned from CDs and downloaded from iTunes. My 17 year old son on occasion syncs his iPhone and iPad with this laptop. As of the last sync (as best I can determine), many songs that I purchased in the past few years are now missing, in that they have an exclamation point to the left of the song title, and when I try to play the song, I get an error message that says "The song could not be used because the original file could not be found" or something to that effect. As it turns out, the file seems to be erased. This has happened multiple times, and I could be wrong, but I believe that there are some songs that had the exclmation point last time he synced that now don't, and vice-versa. There is not an obvious correlation or grouping as to why these songs are missing (e.g,. they were not all purchased on the same date, not all songs from one artist are missing, etc.).
Since most of these songs have been purchased through iTunes through my account, my reaction was to go to the iTunes store, log in with my account, and re-download them. Problem is, all of these songs instead ask me to purchase the song, instead of displaying a "cloud" logo. Therefore, it appears that I have to re-purchase these songs, which does not sound correct.
Questions: Does anyone know, most importantly (to get an immediate fix):
1. How can I re-download these songs and why doesn't iTunes Store recognize that I have already purchased them?
and perhaps as important (more of a long-term question):
2. Why does this happen and how can I prevent this from happening again (since it has happened multiple times)?
Thanks.1. iTunes won't offer cloud downloads for songs that it "thinks" are in your library, even if it "knows" the files are missing. If you've exhaustively searched for the missing files and there is no prospect of repair by restoring to them to their original locations, or connecting to new ones, then delete that tracks that display both the missing exclamation mark and are of media kind Purchased/Protected AAC audio file. Don't hide from iTunes in the cloud when asked, close iTunes, then reopen. You can download from the cloud links or iTunes Store > Quicklinks > Purchased > Music > Not on this computer > All songs > Download all.
2. Why? Not sure, perhaps 3rd party tools or accidental key presses combined with previously hidden warning messages when trying to organize the library. There is a hint that using the feature to downsample media as it is synced to a device may also be involved, though I've not replicated it. Whatever the reason a backup would protect your media.
tt2 -
I purchased songs from iTunes Radio on my iPhone, but now the only place they will show up is in the iTunes Store app on my phone, even after syncing to my computer a million times, the songs do not show up in my library or anywhere else. My phone is not syncing properly, I wanted to add another playlist to it that I created on my Mac. I pluged in my phone and made sure the playlist I wanted to add was checked to be on my phone when I synced.
The playlist I wanted to add was "Country." It is clearly checked. I also wanted to add the "Recently Added" playlist, which I also checked before sycing. Currently, my phone only has the "Purchased" playlist and my "All Songs" playlist on it. When I hit sync, iTunes added another playlist automatically added another playlist to the list above and checked it. It was titled "ALL SONGS 1" and had ten fewer songs in it than the playlist I had created, "ALL SONGS" had. This playlist, however does not show up on my phone after syncing, nor does "Country" or "Recently Added." (Every time I sync, another playlist is created as "ALL SONGS 2, 3, 4, etc.") One of the songs (I have not, yet checked the other songs) that I purchased from within iTunes Radio shows up in the "ALL SONGS 1" on this screen:
But does not show up anywhere else. This playlist does not show up anywhere but the two screens above. The ALL SONGS 1 or 2 playlists do not show up here:
When I search for those song in my library, it shows that I do not have them:
But if I go to the iTunes store, I get the play button and not the price of the song:
This is what things look like from my phone's side of things:
"Summertime Sadness," one of the songs I bought from iTunes Radio, does not show up in the iTunes store under purchased "All" or "Not on This iPhone"
But, it does show up under "Recent Purchases"
Also, this is what playlists are on my phone after syncing a million times:
Only what was on there before I started any of this. "Summertime Sadness" and the other songs I bought from inside iTunes Radio, do not show up in either of these playlists. Please, help me.Hi Petrafin,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
You can download your purchases directly to your computer.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Cheers,
- Judy -
I have uninstalled iTunes several times and reinstalled it on my PC running Window 7 with all updated loaded. When I click on the iTunes Store Box, Nothing happens except for a message that reads:
iTunes has stopped working.
The following items give me a choice, but no answer comes up. The computer will shut down the website.
"Check online for a solution and close the program"
"Close the program."
There is an item below the box that is selectable for View problem details. When clicked a long list of items show up. I have listed some of the problems as written, but I do not understand them. I know the iTunes Store has been available on earlier versions of of iTunes but is not on this version. How can we go back and download an earlier version of iTunes?
Here are some of the Problem Details:
"Problem signature: APPCRASH
Application Name: iTunes.exe
Application Version: 11.0.1.12
Application Timestamp: 50c8fc7e"I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony -
I Upgraded my iPad mini with retina screen 16 GB to iOS 8. I'm facing weird issues..i can't open iTunes , itunes store and can't upgrade app which I have downloaded..furthermore my iPad became slow..I don't understand what to do...please help me
Hey ahmedfromtanta,
Thanks for the question. After reviewing your post, it sounds like trouble with Wi-Fi. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
iOS: Troubleshooting Wi-Fi networks and connections
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
I usually use the Itunes application on my Ipad in FRence and use the French Itunes store. I am now in Cyprus and after synchronising my Ipad there I now can access the US Itunes Store but my purchases are refused as my account is with the French Itunes store. How do I either open an account with the US Itunes store or revert to the French Itunes store on my Ipad?
synchronising is not the problem i think, you need a new US apple id. i only have a malaysian credit card but i have separate ids for US UK and Malaysia. i have travelled to these 3 countries and have home adresses in each country but for buying stuff, I use an iTunes store card instead of a credit card cos its easier. you do not need a credit card that must have billing address from the same country as the iTunes store. So I would suggest if you are currently based in the US go the nearest apple store buy an iTunes store card (i buy in multiples of US$100 with a credit card) and use your current US home address as the US iTunes address.
so log off your french iTunes store account, create new US apple id for your iTunes store account using your current US address and then redeem your itunes store card and voila you are set to go. (did i mention you will also need a new separate email address for the new apple id) i have one each from gmail, yahoo and hotmail for each separate id.
the only drawback is that when you want to do an update for the apps that you buy from the different iTunes store, you must log in to that iTunes store account ie if you buy an app from the US store you must log in and update with the US store id and to update the apps from the French store you must log off from the US store and log in again with the french store id.
hope this makes sense to you.
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