HT1926 On a Win 64 box, I just got an R6034 error (incorrect C runtime lib load). on the latest iTunes update.
An update box automatically popped up for iTunes.
When clicking on the update, I received:
Runtime Error!
Program C:\Program files (x86)\iTunes\iTunes.exe
R6034
An application has made an attempt to load the C runtime
library incorrectly.
Please contact the application's support team for more
information.
iTunes has been installed on this system for years. This is the first time there has been a problem updating.
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2
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turingtest2 wrote:
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Having the same issue.. All of playlists were deleted as well as the majority of my music can't be located. It seems the only music that can be located is the music I have purchased directly through itunes/iphone.
The location where itunes thinks my music file is:
"file://localhost/C:/Users/MY NAME/Music/iTunes/iTunes Media/"
The actual location where my music file is:
"C:/Users/MY NAME/My Music/iTunes/iTunes Music/"
This is weird because I have not moved my music and it was working fine before I upgraded to the new iTunes...
My steps:
1) update itunes to latest version
2) plug in old phone take backup in itunes
3) plug in new phone and restore from that backup
I didn't notice the issue until I looked on my phone and all of music was missing from my phone along with playlists (minus the music I purchased directly from iphone/itunes.
Then I looked in itunes in my music library and saw itunes can't locate my music files. I also tried replacing the previous itunes library file as noted in the support link above but didn't do anything..
Any help would be greatly appreciated!
Thanks, -
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You need to buy Snow Leopard from the online Apple Store. You don't need Mountain Lion.
(85170) -
I just downloaded the latest itunes update and I cannot open Itunes. Any suggestions?
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Hello, I am quite new on these forums, and mainy joined because have problems with latest update of iTunes, which seems to have caused problems of one kind or another for various people. I think basically people are now waiting for a 'patch' from Apple to fix things.
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Plus an iCloud installation error message saying iCloud moved 6,835 files to a "deleted items folder" somewhere. This is NOT fun at 72-yrs old...!!
So, how do I make sure I haven't lost anythying from Outlook? Russ-AZ"
You can safely assume that I have tried using it! So, to make things a little clearer:
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Probably more important questions get down to:
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I have tried reinstalling and it has not helped.
I have gone to uninstall what ever is installed on the computer but cannot find itunes in the program list but do not want to just delete all apple applications with out knowing what they are. So, how do i delete the existing itunes program on my compouter??
I am also hoping that i will be able to do a restor eform the cloud once i get this sortedHello, fletch72.
Thank you for the question. I see you have uninstalled, reinstalled and the error is persisting. Try one more time uninstalling all components of iTunes in the order specified of the article below. These steps must be processed in the order specified or the error will persist. Once this is done attempt to install iTunes again.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
If the issue persists, you will need to process the steps in the article below for each component and reinstall.
"The feature you are trying to use is on a network resource that is unavailable" alert when removing Apple software in Windows
http://support.apple.com/kb/TS3704
Cheers,
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The following article can help stabilize iTunes.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
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Hi henry1963,
Welcome to the Apple Support Communities!
It sounds like your are correct and shuffle is turned on in iTunes. Please use the following article as a reference for turning shuffle off.
iTunes 11 for Mac: Ways to play songs
http://support.apple.com/kb/PH12131
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Shuffle or repeat songs
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I have tried every step in the trouble-shooting list, and nothing helps. What should I do?
I am having this same issue. I have avoided updating it for months and now that I finally did this is what happens!! My Ipod goes into charge mode, but then as soon as iTunes opens up to sync it says it knows there is an ipod connected but does not recognize it and it will stop charging and just go to the main screen that comes up when you turn ipod on. I even tried Uninstalling and reinstalling like it says and that doesn't work. When I uninstall it, it will let my ipod charge when I connect it to computer. But as soon as I install iTunes again and try to connect it, it tells me the same thing. Now I know why I never update to newer versions, so angry right now. Apple needs to fix this problem cause I've had my ipod for less than a year!!
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http://support.apple.com/kb/HT3939 -
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Let's first define what "new" means. Was it purchased from Apple or your authorized carrier, and it came in a shrink wrapped box? Or is it only new to you, and you don't know its history?
Assuming it truly is a new, never used phone, Error 9 means that the USB connection to the phone is intermittent. Do the following:
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Disable your antivirus and firewall software
Disconnect all USB devices except keyboard and mouse
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If the phone is recognized in iTunes proceed with the Restore
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Wait for iTunes to recognize the phone, then release the HOME button (this may take several minutes of holding)
If you still have a problem after these steps take the phone to Apple for exchange.
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