HT1926 We cannot open itunes after installing it. The licensing agreement comes up and we agree but then nothing happens. Each time we click on the itunes icon, the agreement comes up. We cannot get to itunes at all. I have followed some of the suggestion

We cannot open iTunes after installing it. When we click on the icon the licensing agreement comes up and we click Agree but then nothing happens.  Each time we click the icon the agreement comes up.  We've tried uninstalling and reinstalling but we have the exact same problem.

Refer to steps to remove SC files here:
http://support.apple.com/kb/TS2363
Then proceed to repair your QuickTime. START / CONTROL PANEL / PROGRAMS N FEATURES / highlight QUICKTIME and click REPAIR.

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      1   libobjc.A.dylib                     0x000000010ffe26de objc_exception_throw + 43
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      13  Foundation                          0x000000010fa5859c -[__NSOperationInternal _start:] + 653
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      19  libdispatch.dylib                   0x0000000113ae6fe4 _dispatch_worker_thread3 + 91
      20  libsystem_pthread.dylib             0x0000000113e136cb _pthread_wqthread + 729
      21  libsystem_pthread.dylib             0x0000000113e114a1 start_wqthread + 13
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      1   libobjc.A.dylib                     0x000000010ffe26de objc_exception_throw + 43
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      3   Foundation                          0x000000010fb435b9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
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      6   Mail                                0x000000010f404696 +[MFMailAccount mailboxForURL:forceCreation:syncableURL:] + 473
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      13  Foundation                          0x000000010fa5859c -[__NSOperationInternal _start:] + 653
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      19  libdispatch.dylib                   0x0000000113ae6fe4 _dispatch_worker_thread3 + 91
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      21  libsystem_pthread.dylib             0x0000000113e114a1 start_wqthread + 13
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    1/2/2558 BE 7:15:01.594 PM hidd[72]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)
    1/2/2558 BE 7:15:01.602 PM hidd[72]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)
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    1/2/2558 BE 7:15:01.626 PM hidd[72]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)
    1/2/2558 BE 7:15:01.633 PM hidd[72]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)
    1/2/2558 BE 7:15:01.641 PM hidd[72]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)
    1/2/2558 BE 7:15:01.665 PM hidd[72]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)
    1/2/2558 BE 7:15:01.673 PM hidd[72]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)
    1/2/2558 BE 7:15:01.682 PM hidd[72]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)
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      0   CoreFoundation                      0x0000000111d3164c __exceptionPreprocess + 172
      1   libobjc.A.dylib                     0x00000001100c96de objc_exception_throw + 43
      2   CoreFoundation                      0x0000000111d3142a +[NSException raise:format:arguments:] + 106
      3   Foundation                          0x000000010fc285b9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
      4   Mail                                0x000000010f4e2f5c -[MFMailAccount mailboxForRelativePath:isFilesystemPath:create:] + 251
      5   Mail                                0x000000010f440404 -[MFIMAPAccount mailboxForRelativePath:isFilesystemPath:create:] + 491
      6   Mail                                0x000000010f4e4696 +[MFMailAccount mailboxForURL:forceCreation:syncableURL:] + 473
      7   Mail                                0x000000010f4fb168 __43+[MFMailbox queueUpdateCountsForMailboxes:]_block_invoke_2 + 68
      8   CoreFoundation                      0x0000000111c5bea6 __65-[__NSDictionaryM enumerateKeysAndObjectsWithOptions:usingBlock:]_block_invoke + 102
      9   CoreFoundation                      0x0000000111c5bdb9 -[__NSDictionaryM enumerateKeysAndObjectsWithOptions:usingBlock:] + 217
      10  Mail                                0x000000010f4fb0b6 __43+[MFMailbox queueUpdateCountsForMailboxes:]_block_invoke + 275
      11  Foundation                          0x000000010fc722e8 __NSBLOCKOPERATION_IS_CALLING_OUT_TO_A_BLOCK__ + 7
      12  Foundation                          0x000000010fb5e905 -[NSBlockOperation main] + 97
      13  Foundation                          0x000000010fb3d59c -[__NSOperationInternal _start:] + 653
      14  Foundation                          0x000000010fb3d1a3 __NSOQSchedule_f + 184
      15  libdispatch.dylib                   0x0000000113bbac13 _dispatch_client_callout + 8
      16  libdispatch.dylib                   0x0000000113bbe365 _dispatch_queue_drain + 1100
      17  libdispatch.dylib                   0x0000000113bbfecc _dispatch_queue_invoke + 202
      18  libdispatch.dylib                   0x0000000113bbd6b7 _dispatch_root_queue_drain + 463
      19  libdispatch.dylib                   0x0000000113bcbfe4 _dispatch_worker_thread3 + 91
      20  libsystem_pthread.dylib             0x0000000113f0f6cb _pthread_wqthread + 729
      21  libsystem_pthread.dylib             0x0000000113f0d4a1 start_wqthread + 13
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      0   CoreFoundation                      0x0000000111d3164c __exceptionPreprocess + 172
      1   libobjc.A.dylib                     0x00000001100c96de objc_exception_throw + 43
      2   CoreFoundation                      0x0000000111d3142a +[NSException raise:format:arguments:] + 106
      3   Foundation                          0x000000010fc285b9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
      4   Mail                                0x000000010f4e2f5c -[MFMailAccount mailboxForRelativePath:isFilesystemPath:create:] + 251
      5   Mail                                0x000000010f440404 -[MFIMAPAccount mailboxForRelativePath:isFilesystemPath:create:] + 491
      6   Mail                                0x000000010f4e4696 +[MFMailAccount mailboxForURL:forceCreation:syncableURL:] + 473
      7   Mail                                0x000000010f4fb168 __43+[MFMailbox queueUpdateCountsForMailboxes:]_block_invoke_2 + 68
      8   CoreFoundation                      0x0000000111c5bea6 __65-[__NSDictionaryM enumerateKeysAndObjectsWithOptions:usingBlock:]_block_invoke + 102
      9   CoreFoundation                      0x0000000111c5bdb9 -[__NSDictionaryM enumerateKeysAndObjectsWithOptions:usingBlock:] + 217
      10  Mail                                0x000000010f4fb0b6 __43+[MFMailbox queueUpdateCountsForMailboxes:]_block_invoke + 275
      11  Foundation                          0x000000010fc722e8 __NSBLOCKOPERATION_IS_CALLING_OUT_TO_A_BLOCK__ + 7
      12  Foundation                          0x000000010fb5e905 -[NSBlockOperation main] + 97
      13  Foundation                          0x000000010fb3d59c -[__NSOperationInternal _start:] + 653
      14  Foundation                          0x000000010fb3d1a3 __NSOQSchedule_f + 184
      15  libdispatch.dylib                   0x0000000113bbac13 _dispatch_client_callout + 8
      16  libdispatch.dylib                   0x0000000113bbe365 _dispatch_queue_drain + 1100
      17  libdispatch.dylib                   0x0000000113bbfecc _dispatch_queue_invoke + 202
      18  libdispatch.dylib                   0x0000000113bbd6b7 _dispatch_root_queue_drain + 463
      19  libdispatch.dylib                   0x0000000113bcbfe4 _dispatch_worker_thread3 + 91
      20  libsystem_pthread.dylib             0x0000000113f0f6cb _pthread_wqthread + 729
      21  libsystem_pthread.dylib             0x0000000113f0d4a1 start_wqthread + 13
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  • TS3212 Itunes won't open. After installing it, It wont open. It only comes up with an itunes software licence agreement then it disaperes and nothing happends? any sujestion will be greatly apreciated.

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    hi Shaun!
    after installing the update for iTunes, it doesn't run (comp makes noises but nothing comes up on screen). when i open task manager itunes is running as a process, but i can't end process.
    hmmm. okay, Norton is still our prime suspect here. that "running itunes.exe process that will not die" symptom is associated with the nastier versions of the NIS 2005 launch suppression problems. (people who get that also often see things like looooooong sloooooow shutdown times on the PCs and odd end program dialog boxes.)
    let's try throwing the trusty Lorraine M technique at the beast. (it usually fixes the nastier versions of the NIS 2005 problems.)
    Lorraine M: NIS/itunes problem rectified
    love, b

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