HT1926 when i try to install Itunes for windows I get a message that says the older version of Apple Application Support cannot be removed contact technical support group.
I also get a message that says the Apple Mobile Device Support cannot be removed.
then Itunes ends the installation due to errors.
These two files show up in the control panel and when I try to delete them it says they are on a network resource that is unavailable.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get aCode 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Application Support entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, and Restart the PC. Try another iTunes install. Does it go through properly this time?
Similar Messages
-
when trying to download ipod reset utility for windows i get a message that the installer is intended for 32-bit version of windows. what can i do?
I assume you have tried everything here?
iPod: Cannot restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
It doesn't mention 1442, but the same troubleshooting applies.
It wouldn't hurt to also try another available USB port on your machine and another sync cable if possible.
Lastly, try restoring the iPod on another PC or Mac running iTunes.
If you know of somebody with a PC running Windows XP still, ask them if you can download the reset utility and use it to reset the Shuffle.
B-rock -
problem trying to update iTunes error massage the older version of apple software update cannot be removed contact your nearest support group how
can i fix this problem i have tried many things but it still dose not work for me ????Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
need help
Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
It keeps doing it over and over again, how can I fix this?
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time? -
when i try to instal itunes on pc i get this message. This installation pack could not be opened. Verify that package exists and that you can access it or contact application vendor to verify that this is a valid windows installation pack. PLEASE HELP
Hello annesmith1954,
Thank you for using Apple Support Communities.
You can use the information in the following article to troubleshoot your installation issues with installing iTunes on your PC.
"Could not open key" message when installing iTunes or Apple components for Windows
Regards,
Jeff D. -
When installing the new iTunes software, the message : "the older version of apple software update cannot be removed." What should I do? I tried deleting files related through control panel or the manual way, but it doesn't work. Am I missing something?
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time? -
I am running 10.7.5 but when I try to install 10.8.2 I get an alert that says 10.8 is required first. Can't find a 10.8 system upgrade. What do I need to do to install Mountain Lion?
Buy it from the Mac App Store.
(70259) -
When I enter my iTunes redemption code, I get a message that says, "The store is unable to access your account information. Please try again later." Has anyone experienced this?
I got the same message qhen using iTunes thru my computer. With the same gift card i got the message that the card had already been redeemed. I tried 3 different brand new cards. All the same. Contact the support is advice I got.
-
Unable to re-install itunes as error message appears "The Older Version Of Apple Software Update Cannot Be Removed"
Been to control panel and found apple software update but still unable to remove Help!!Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
When I try an update I-tunes the software tells me the older version of Apple Software Update cannot be removed. Contact your technical support group. Help!!!
Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I tried to update itunes and keep getting these messages..the older version of Bonjour cannot be removed..and The older version of Apple software update cannot be removed. How do i fix this does anyone know? I recently got an IPhone 4 and don't understand all this stuff yet. Thanks
Hi Kathy,
Welcome to Apple Support Communities.
See this article for some steps to troubleshoot your iTunes installation:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Cheers,
Jeremy -
Please help. I am trying to download the latest version of iTunes so I can synch my new iPhone. I keep getting "The older version of Apple Software Update cannot be removed. Contact your technical support group." Please help as I have absolutely no idea. Thanks.
Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
HT4059 when I try to access my purchased books, I get a message that says I cannot connect to iTunes
When I try to access my purchased books in iBooks, I get a message that says "Cannot connect to iTunes Store." However, if I go into iTunes, I can connect right up. Why will it not let me see my purchased books in iBooks?
I'm having a similar problem...but mine results from an OS upgrade from 10.6.4 to 10.8.5.
Where did you access a clean copy of Java SE 6? The link at adobe for archicval plug-ins is a dead download (and it doesn't appear to contain Java SE 6.).
Jerry -
I have downloaded Firefox 3.6.13 on my new MacBook Pro. When I try to move the Firefox icon to the Applications folder as instructed I get a message that says I can't do this because I don't have permissions to access some parts. I am the administrator and the only one who uses the computer. The box in system preferences that allows me to administer the computer is checked.
* Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
* Trash the current Firefox application to do a clean (re)install.
* Install the new version that you have downloaded.
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.
Maybe you are looking for
-
LMS 4.0.1 DCRServer and UPMProcess are down
Hi, I have LMS 4.0.1 installed on Windows Server 2008 standard SP2 running on VMWare with memory 8GB. We have problem about when access web conole. It show that "DCRServer is down or inaccessible" and "Processes UPMProcess are down ". But if we try t
-
Keyboard shortcut for send/receive in Entourage?
Hi, Does anyone know if you can refresh your inbox in Entourage by way of a keyboard shortcut? Thanks, Chris
-
Adobe cs6 installer konnte nicht initialisiert werden
hallo ich habe probleme bei der installation "adobe cs6 installer konnte nicht initialisiert werden" kann mir jemand einen tipp geben?
-
Querying cache with data that is large enough to fit into available memory
Query on a cache would be applicable on the data that can fit into the cache storage as per the link http://coherence.oracle.com/display/COH35UG/Query+the+Cache. However there is also a mention about restricting the cache content along a specific dim
-
MS Office 2010 SP2 32 Bit installation failing.
Hi All, I am trying to install MS Office 2010 SP2 32 Bit on Windows Server 2003 SP2, Standard edition. After accepting EULA, its failing with an error 'An error occurred while running detection.' I performed the installation in verbose logging mode a