HT1933 album purchased cannot play song

Purchased an album and cannot play one of the tracks.

Check that you are in a country where you are able to redownload past purchases here.
If so, delete the problematic song and redownload (free).
Downloading past purchases

Similar Messages

  • Cannot play songs purchased from itunes

    I cannot play songs purchased from our itunes account but we can play all other songs. the songs show up on the ipod but when you click to play, the song never starts and it just goes back to the main menu.
    ipod with scroll wheel   Windows XP Pro  

    Yes to resetting and yes to new SW. I just used the new updater to load the latest version. We had the same problem with the old version.

  • Cannot play songs/videos I purchased in iTunes store

    All of a sudden I cannot play songs from the iTunes Store anymore. I buy it, download it, it appears in the list but it won´t play. Trying to convert to AAC gives me error code -208.
    I have 4 out of five computers activated.
    When I click on a song, it´s title and duration appears on top of the iTunes window but nothing happens then. When I buy a song on my other Mac and move it to my first one it plays with QuickTime. Once imported to iTunes it does not play anymore.
    I reinstalled iTunes again - no difference.
    All the movies I had within iTunes before and which are still in the folder iTunesMusic/Movies don´t play anymore. They just do nothing. I cannot re-import them into iTunes. Open with iTunes just shows no reaction at all.
    Same with some of the songs that played perfectly well before.
    Movies create a error message about an invalid public atom and do not play with e.g. Quick Time.
    Any idea?
    Message was edited by: wobo63

    Found this in another thread
    These are the instructions I received. The movies downloaded immediately.
    +You will need to follow these steps to resolve the issue.+
    +- Sign out of iTunes by going to the top menu bar then going to Store and clicking on Sign Out+
    +- Quit iTunes+
    +- Follow the instructions in the "Remove the SC Info folder" section of this article: 
+
    +http://support.apple.com/kb/TS1389
    +- After removing the SC Info folder, reopen iTunes.+
    +- Sign into iTunes by going to the top menu bar then going to Store and clicking on Sign In+
    +- Now go to Store again on the top menu bar and go to Authorize Computer.+
    +- Choose Check for available downloads from the Store menu.+

  • Cannot play song bought on itunes on iPhone 4

    Having 2 problems with my iphone4:
    1: cannot play songs I bought on itunes, when trying it simply goes one "step" back returning to list of bought music
    2: when peoble are trying to call me, it always appears busy, even if im not on the phone

    I tried each suggestion under the topic you gave me the link to, no success. My Problem might be in the itunes store. When I checked my purchase history in my profile the songs I downloaded in 2006 do not show. When the box opens for me to authorize the songs my aol ID is pre-selected. When I use my aol password it says to create an apple ID. I want to contact the itunes store to restore my purchases to my profile. This may solve my problem. I don't think that I should have to buy them again.

  • HT1451 A new album purchase downloaded each song as an individual album with its own album cover. How do I consolidate all songs under just one album cover like the rest of my library?

    A new album purchase downloaded each song as an individual album, each with its own album cover. How do I consolidate all songs under just one album cover like the rest of my library? How did this happen?

    Generally all you need to do is fill in an appropriate Album Artist. For more details see my article on Grouping Tracks Into Albums, in particular the topic One album, too many covers.
    BTW, are you really still using Windows 2000?
    tt2

  • HT1199 cannot play songs, the following comes up - Itunes has detected a problem with your audio configuration. Audio/Video playback may not operate properly. Can anyone help. Cheers Wade Johnson

    Cannot play songs, the following comes up - Itunes has detected a problem with your audio configuration.
    Audio/Video playback may not operate properly.
    Cheers
    Wade Lawrence

    Hello Wade,
    This is typically indicative of an issue with the installation of QuickTime on your computer. The following article provides steps for reinstalling QuickTime to resolve the issue.
    "iTunes cannot run because it has detected a problem with your audio configuration"
    Resolution
    QuickTime may need to be reinstalled. Follow the steps below to uninstall QuickTime and then download and install QuickTime using the QuickTime standalone Installer.
    On the Start menu, click Control Panel.
    Follow the steps appropriate for your Windows operating system below.
    Windows XP and Windows 2000: Open the Add or Remove Programs control panel and selectQuickTime in the list of currently installed programs.
    Windows Vista and Windows 7: Click Uninstall a program (or if using Windows Vista's Classic View of the Control Panel, click Programs and Features) and select QuickTime in the list of currently installed programs.
    Click the Remove button (or Uninstall for Windows Vista and Windows 7) and follow the prompts to remove QuickTime from your computer.
    Download QuickTime. Note: There are two options for downloading QuickTime, be sure to select the option that does not include iTunes.
    During the download:
    If you choose to run the installer, proceed to the next step.
    If you choose to save the download, double click the QuickTimeInstaller file, then proceed to next step.
    Follow the on-screen instructions to install QuickTime.
    Reopen iTunes.
    iTunes for Windows: iTunes cannot run because it detects an issue with QuickTime
    http://support.apple.com/kb/TS1371
    Cheers,
    Allen

  • Walkman app, on Experia SP "Cannot play song"

    Does anyone know why the Walkman app LISTS all of my songs but only plays certain ones. For many it comes up with a message simply saying "Cannot play song"? This is driving me nuts!

    Hi, 
    Thanks for this. I sussed it out already. The problem seems to be simply that the non-playing songs are in "WMA" (Windows Media Audio) format. I just copied them all from my PC to the SD card. I reckon what I need to do is just convert them from WMA to MP3/4 probably just using Mediago). Simple but time consuming as there are hundreds!

  • Cannot play song from purchased album

    I purchased 2 albums from the iTunes music store - 1) Spin Doctors "If the river was whisky" and 2) Steely Dan " A Decade of Steely Dan". When originally downloaded, all played fine on all devices (via iTunes Match) Iphone, ipad, Macbook Air. But now I am unable to play one song from each album. Specifically,
    "If the River was whisky" and "FM". When trying to play the song, I am prompted to enter my Apple ID to authorize the computer, which of course it is already authorized as the other songs from the same albums play. I have de-authorized all computers and just authorized one but still cannot play. Note that the file type of the problems tracks is "ACC audio file" not "purchased ACC audio file"
    Help anyone?

    Delete and redownload it if doing so is free in your country.
    (90822)

  • Cannot play songs purchased on an old email account.

    I have an old email account (I still have access to it) that I used to buy lots of songs from the iTunes store.  For some reason, I cannot play those songs anymore.  I have reset the password so that I can remember it but I am still not allowed to play these songs.  I am not talking about a couple of songs...I am talking about hundreds of them.  Please..I need help!
    Thanks!

    Authorize the computer for the account.
    Store > Authorize Computer.

  • TS4036 New Computer cannot play songs

    I have bought a new computer and tried to upload my albums and songs from ICloud.  I can see them in my itunes app. but cannot play them as it says "cannot be loctated".  How do i sort this?

    Greetings mantarunner, 
    Thank you for participating in the Apple Support Communities. 
    I know it can be frustrating to be asked repeatedly to authorize your computer when it is already authorized. Deauthorizing all computers, and then reauthorizing the one computer was a good step. 
    You can find some additional tips to help resolve this situation in this article:
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases - Apple Support
    Sincerely,
    Jeremy

  • Cannot play song on Itunes

    I cannot play certain songs on Itunes that have an ! next to them as it says it cant find original file??? But they still play on my Ipod. Can ayone help?

    i have the same problem, and i notice that it happens everytime i update itunes. is itunes doing this so i have to re-purchase songs again? coz i don't use the itunes store to purchase songs!!

  • Cannot play songs in i Tunes

    Hi ..and help...
    In order to free up space for iMovie projects I did trash some I tunes files I found in my documents folder. I thought they were just titles of songs so I deleted them.
    Anyway I did free up a lot of space but my entire iTunes library is not playable:says "cannot play because original file cannot be found."
    Help - how to I try and get my music back in operation?
    appreciatively,
    Steve

    well unless you backed up your music files (the
    actual files not the itunes files) then you really
    can't get your music back. you'll have to
    download/rip them again. If you were lucky enough for
    them to be in your recycle bin you could restore the
    files. but they are probably gone.
    I do have them backed up on my 40GB iPod. So...can i dump them all back over?
    Steve

  • Cannot play songs from my i pod

    My friend has gifted me an ipod suffle. I have installed all the necessary softwares and itunes. it even updates songs and play it from my computer but I CANNOT PLAY IT FROM MY IPOD. There is a green light but not other green lights in the play and pause button. Is the something i am not doing or there is something wrong with my ipod please help.
    AMD 2800+   Windows XP Pro  

    The only way you can do what you want is to go to iPod preferences and change from automatic update to manual.
    Good luck!

  • Cannot play songs in iTunes

    I have songs on my iPhone. I hook it up to my work computer and open iTunes. All the songs are grayed out and I cannot play them, even though my work computer is one of my authorized computers. I use my home computer to sync things up. Why can I not simply play music on my phone through iTunes no matter what computer I'm on??

    hard drives will always crash, and you should ALWAYS keep a backup. it's surprising how many people still don't know this little fact about computers, and then they do nothing by cry when all of their data is gone.
    let this be a lesson from here on out - ALWAYS KEEP A BACKUP OF YOUR DATA. the easiest way is to use an external hard drive.
    there are apps that will allow you to get your music off of the iPhone, but they are not supported by apple.
    and just because you think it's stupid does not mean it is done to annoy you. it was most likely done as an agreement with the music industry, but since no one here officially works at apple, we don't know the actual reasons.

  • Cannot play songs already on ipod HELP!!

    ok so i recently added songs onto my ipod from another itunes. i used a flash drive to put the songs from another itunes onto the flash drive. then put the flash drive in my computer (not virus related) and got my songs onto my itunes. sucessfully got my songs onto my ipod and now those songs will not play on my ipod. days after i have already played them from my ipod. WHAT DO I DO. and now my itunes will not play a single song. from my library. it wont play songs from the itunes store, not from my playlists. HELP!!

    Were these songs from the "other iTunes" (which I'm guessing means someone else's computer) purchased from the iTunes Music Store or some other music site?

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