HT1933 App in not what it is advertised as
I've purchased an app form the App Store when iits downloaded its nothing like advertised and doesn't work. The advice I've been given is to report the problem but there is no facility to do this. I'm new to the apple world and not share what to do next?
You can use this page report a problem with a purchase to iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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How do I search for an App? I want to find a specific app. – not what's popular, not what's best selling, not what's new – there is no search box!!
Is this on a computer's iTunes or an iOS device ? On a computer's iTunes when viewing the store the search box at the top right of iTunes should search the store :
The on the results screen select Apps.
On an iOS device you should have a search tab at the bottom of the App Store app. -
HT1933 App will not download just blue circle spinning?
Had trouble when trying to download several apps same thing happening. At the same time I had trouble with my Apple password and had to change it now it appears that I'm locked out because no matter what program whether it's a purchase or free you push me the correct button and there's just a blue circle it spins.
Hi there thebigeagle,
You may want to try force closing all open apps and resetting the device as an initial troubleshooting step. Take a look at the articles below for more information.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
-Griff W. -
An App I downloaded for my iPad was not what I thought it was going to be, can I remover the App and request a refund?
You probably cannot get a refund, since as RG said the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you, something more likely if the app does not perform as advertised.
Good luck.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question. -
I am extremely upset. I purchased my iPad in SA and now I am in Greece. I cannot download free apps as I get a message that the apps are not available in the SA store and only in US stores. When I change to the US store the same thing happens. What is the point of having an iPad if I cannot use it worldwide??? I feel that I wasted my money purchasing it as I specifically purchased it to use when I travel. How can I get access to all the available apps and why are they restricted.
You can use your iPad worldwide. However, each AppleID is tied to
a specific country's store. To use the AppStore in any country, you
must be in that country and have a credit/debit card issued by a financial
institution in that country with a verified billing address in that country.
It is the developer's choice which AppStores he makes his app available
from, and some countries prohibit certain apps.
To make a purchase from the US store (including downloading a free app
available in the US store), you must be in the US and have card issued
in the US with verified billing address in the US.
You can use your purchases from the SA store worldwide, but you
cannot make purchases in other than the SA store unless you meet
the aforesaid conditions. -
How do I clean up mail in my icloud? I have already deleted old mail (from all my e-mail accounts) on all devices, and emptied the junk & deleted files, but it still shows that I am at max on my icloud. What do I do to free up space? (photos & apps do not take up that much room). When I go to manage storage on any device & it will display how much room each program or app is using, it still shows that my e-mail is taking up the most room. Is there a way to actually log on to the icloud server to manage what it stored there? If so, how do I do it? Also, on a related subject, why does my mail not sync accross all devices? ie. when I delete an email on one device, why do I still see it on all my other devices? How can I change this?
I have an iphone5, ipad2, ipod 4th gen, ipod 3rd gen, all running on my same apple id - but I have a PC not a Mac home computer - is this part of the problem? Looking to upgrade to a Mac sometime this year...
Thank-you for the help!beckyfromoz wrote:
I do have the Time Capsule and spoke to Apple Care here in Sydney about it yesterday. They told me my mail is not backed up there unless I create a special folder. I just tried ringing them again but Apple Care is closed today...
Mail is backed up automatically. If you make backups automatically, open Mail application and then, open the Time Machine app (in /Applications/Utilities). You will access to the Time Machine interface, and you will be able to see all your mails of all the backups you have, and you will be able to restore them. It means that your mails are backed up onto the Time Capsule -
i am trying to install msnbc app from the app store and keep getting an error message. The app will not install. What can i do?
This is asked and answered many times each day. The forum search bar is on the right side of this page.
Disable your firewall/security software and try again. -
after upgrading to mountain lion, i find that my mail app does not have a "VIP" Tab. Was wondering if anyone else has this issue and what it is about?
First, select sender(s) as VIPs. Then the VIP category will appear.
To select a sender as a VIP, open an email from that sender, then hover over their name and a star icon will appear to the left. Click the star, and that sender will be set as a VIP (and the category will appear in the pane on the left). -
I have an apple id but i have not been able to use the same id with i tune and app store..what to do
i have an apple id but i have not been able to use the same id with i tune and app store..what to do???every time i m trying to login it is telling that this id has not been used with i tune and App Store ....reviewing of my id is one of the option provided to me after this...
Have you logged in and reviewed your account and entered payment details ? Unless the instructions on this page are followed when creating an account : Create an iTunes Store, App Store, or iBooks Store account without a credit card or other payment method - Apple Suppor…
then credit card details will need to be entered before the account can be used to download any item from the store.
You could see if this post by mountaingoatgirl lets you review your account without needing to enter credit card details : https://discussions.apple.com/message/24303054#24303054
If not then you will either have to enter card details (you should be able to remove them after entering them), or create a new account (using the instructions on the above link). -
I can not connect to the ITunes store. I have updated my apple ID and made sure that everything is set correctly. However, I can not purchase or update any apps no matter what I do. My partner has the same phone and hers works perfectly. I'm not sure how to sort this out. Please help
Thanks
AndyI've been having this problem for weeks and have found no solution to it. There are lots of other people with this issue too if you look back on the boards. I even e-mailed AND called Apple and have had no luck. I tried all the suggestions they gave me and all the ones I found on here- nothing worked. I even uninstalled and re-installed iTunes (boy was that a pain!) and no difference.
The weird part is that I have an old laptop that works and if I buy music with the laptop I can download it with my regular computer buy buying does not work on my regular computer. That tells me it's not a connection issue. I can't get to my account either.
I can't figure out why an issue that has kept so many people from purchasing a product has been ignored! -
Hello my name is Omar Andres Santacruz, finished iMedicalOffice buy a program you have in the app store but what he said on the page is not what I expected, I was verydisappointed that, frustrated and reweighed when I check my account had gained139.99 for 7 times, I do not understand what has happened that is not the first time I buy something ustedeses thank you very much for your help
Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off. -
How can I get a refund for apps in the apple App Store that do not work and are not what they said they wer
You've tried deleting and redownloading them and seeing if they then work and tried contacting the developers ? If you have and they can't/won't help then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
It's like it booted to a state it was in several months ago. My CS 5 apps are not in the dock or applications folder. Has this ever happened before and what can I do?
The files on my desktop are not the ones that were there when I shut down. It's like it's gone back in time.
My display's power supply got fried (I think) in a power outage so I bought a new one. However, every time I restart the display usually stays black. I have found I need to keep rebooting until it kicks in and starts working. I unplug everything, wait a while (a few minutes to overnight) and try booting again.
This last time the display finally came on but I'm faced with this problem. I used to use time machine, but I deleted everything and disabled it a couple months ago or more so I'm at aloss as to why the mac is booting into the state it was in sevearl months ago.
What could I have done to cause this? Has this ever happened to anyone else and is there a solution?
Note: I did a search for a file I knew was created today. I found it and it showed that it was a file I had saved on the desktop this morning--even though that file's icon is not appearing on the desktop now.
I did a search for photoshop and saw my CS5 version listed.
However, I did a couple more searches and these files no longer appear in the search. I don't know if they're there or not. This is bizarre!
I'm on a Mac Pro, 10.6.2.Thanks for the obvious question. I mean it. The very same thought came to me this morning and, sure enough, I had booted into another drive--my old one that, of course, had the old desktop, etc.
It didn't dawn on me that this was the case since I hadn't set it as a boot drive but I guess in the course of all the restarts I did, it got switched.
I'm back to normal again. -
I recently did the iOS 7.0.2 update, now I'm unable to purchase apps. "App could not be purchased at this time. Please try again later. ". I have tried a few of the suggestions and nothing has worked. Reset,change auto lock time on main screen, change language setting. Now what???
This sorted it for me:
Backup your iPhone to iCloud (I believe backing up to iTunes will work too). Now go to "Settings --> General --> Reset --> Erase All Content and Settings" to completely restore your iPhone to factory settings. Assuming you've backed up to iCloud, you'll be asked when setting up your iPhone if you want to restore from an iCloud backup. Choose that option and once your iPhone has restored itself from your backup, this annoying problem will finally be gone! (was for me anyway).
To restore from an iTunes backup, connect your iPhone to your computer, load iTunes. Click the File menu and select Devices > Restore from Back up. -
My apps are not updating as I have no longer access to my eariler apple Id and now I am using a new apple Id which is allowing to download apps but while updating those apps my iPod wants eariler apple Id password to update what should I do ?
Hi Kanishk,
Those apps are forever tied to the Apple ID they were purchased under. You can either delete them and re-purchase them, or you can go to Manage your Apple ID and reset the password on the old Apple ID so you can use it to update your apps: Apple - My Apple ID
If you decide to continue to use them under the old ID password, I would suggest that when you reset that password, you change it to be the same password as the one you are currently using. That way when apps need to be updated you will only need to know one password and you won't have to be concerned with which Apple ID is displaying.
Cheers,
GB
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