HT1933 APP store impossible to contact

I bought an APP which crashes and now my iphone has frozen, Apple say use your receipt to report a problem but they dont email it for days. and they are impossible to to contact. Does anyone know how I can deal with this while I wait and wait for Apple to send me my reciept so I may actually report ythe god **** problem

Go to ~/Library/Caches/com.apple.appstore
Move the Cache.db file from the com.apple.appstore folder to the Trash.
Now go to /Library/Preferences/System Configuration
Move the NetworkInterfraces.plist file from the System Configuratin folder the Trash.
Retart your Mac.
~ (Tilde) character represents the Home folder

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    Retart your Mac.
    ~ (Tilde) character represents the Home folder

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