HT1933 Charged twice but no purchase history?

Question

I've been charged twice for the same song on iTunes. This has happened before and I've ignored it as we're only talking a few dollars, but really, a company that makes as much money as Apple shouldn't be ripping people off like this. I searched through the Support Community threads and found a few answers that suggested the answer was easy - all I need to do is log into my account, view purchase history and then click report a problem and so on.
Problem is that I don't have a purchase history. Dispite having bought a number of songs, and apps over the last few months (and days), there's not a single item in my purchase history, so I can't use that method for claiming a refund. What should I do?

Answer 1

If you have made iTunes Store purchases, you have a purchase history. If your purchase history is appearing empty but you know you've made purchases, then you likely have multiple accounts and you are signed in to the wrong account. If you have access to any of your iTunes Store purchases, you can locate your account name by following these instructions:
1) Open iTunes and locate one of these purchases.
2) Control-click (Mac) or Right-click (Windows) the item in your iTunes Library.
3) Choose Get Info from the menu that appears.
4) Click the Summary tab and note the account name that appears in the list. That's the name of the account that purchased the item.
Once you have the correct account name, you can review your purchase history following the steps in this article:
Seeing your iTunes Store purchase history and order numbers
http://support.apple.com/kb/HT2727
That said, the duplicate "charges" you are seeing sound like they might just be authorization holds. When you update your billing information, the iTunes Store will place an authorization hold on your credit card to verify your account has sufficient credit to cover the amount of the sale. You might see this authorization request on your online statement. This is not an actual charge, it is simply a test to confirm that your credit card account is active and has credit available to accommodate transactions.