HT1933 Failure to download a TV episode
Using iTunes I bought a TV series and the first 8 episodes downloaded successfully using "check for available downloads". Now the latest two episodes will not download using the same process. I go to my "Purchase History" and click on "Report a Problem" but this is no help. What do I do next?
This is normaly now. New episodes don't go to your availalbe downloads anymore.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
iTunes Store: Download options when purchasing TV seasons, season passes, movie bundles, music box sets, or individual movies or TV episodes
http://support.apple.com/kb/HT5731
Similar Messages
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How can I download my TV episodes to my Macbook Pro. I bought them from my iPad2, and I looked for them with the same AppleID on iTunes Store and they wont download to my iTunes.
What country are you in ? Depending upon what country that you are in then you might be able to redownload them on your Mac's iTunes via the Purchased link under Quicklinks on the iTunes store homepage
If you're not in a country where TV programmes can be redownloaded then connect the iPad to your Mac's iTunes and use the File > Devices > Transfer Purchases to copy them over from your iPad -
I found how to delete a series from my ipad, but it still won't download the last episode of the new series I am trying to have. What have I done wrong?
What is the GarageBand version that your friend is using?
If it is GarageBand '11, version 6.0.5, you can buy GarageBand '11 as a boxed retail version with the iLIfe '11 bundle, e.g. from Amazon.
Then you can upgrade GarageBand '11 to 6.0.5, using this upgrader from the Support page:
GarageBand 6.0.5
GarageBand 6.0.5 will work well with your system. But if your friend is using the newest GarageBand 10, this will not help. Then ask your friend to send you audio files for each track, so you can recreate the project from the audio. Or your friend could also use GarageBand '11 for the projects you want to share, that will run well in all newer MacOS X versions, even with GarageBand 10.0 installed on the same system.
-- Leonie -
Hi there, traveling through Italy with my iPad. Purchased a unlimited prepaid data plan with Italian carrier WIND. Has been working excellent, but when I try to download a new episode of Game of Thrones, I get an error message which says that I have to connect to a wi fi network or download the episode on my MacBook. Why can't I download using the microsim and prepaid data plan? Any help will be great thank you!
Unfortunately downloads larger than 20mbps require wifi due to most carriers having data limits. This "requirement" keeps people who are not familiar with data and what takes up a lot of data from going over.
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I purchased a tv series and downloaded the first episode, when I went to download the next episode a message popped up saying "this computer is already associated with an apple id.....You can download past purchases on this computer with just one Apple ID every 90 days. You cannot associate this computer with a different Apple ID for 41 days" and won't let me download the rest of the shows even though I haven't changed accounts and I'm using the same account I purchased the shows with.
It's been months, so you may not care anymore, but you can't download songs from multiple Apple IDs over a 90 days period. Sorry, it's not allowed for legal reasons.
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I just bought a t.v series but didnt downloading them all jut the first episode. But I have now tried to download the other episodes and a message comes up "This computer is already associated with an apple ID. If you download past purchases with your apple ID you cannot auto download or download past purchases with a different apple id for 90 days." but I havn't downloaded them before and the apple ID I have signed in with is my own?? Help I want to watch my tv series
Not from your end. Click here and ask the iTunes Store staff for assistance.
(126716) -
ITunes TV show Season Pass is NOT downloading newly available episodes
Problem: iTunes TV show Season Pass is NOT downloading newly available episodes even though new content is fully available on iTunes Store for purchase as single episodes
I purchased Season 4 of The Vampire Diaries on Thursday 10/11. The 1st episode, called "Growing Pains," aired on the evening of Thursday 10/11 and has been available since approx. 2 am EST Friday 10/12 for purchase/download on the iTunes Store, but it is NOT automatically downloading to my iTunes account even though I repeatedly click "Check for Available Downloads." The button to purchase the single episode in the iTunes Store is activated, meaning anyone can purchase that individual episode for $2.99, but I paid for the whole Season Pass and I can't retrieve this single episode.
My iTunes is NOT recognizing that there is an Episode 1 available for download. I rebooted my Mac, restarted iTunes, logged into the iTunes store to click on "Purchased" content and try to force a download, all to no avail -- the screen listing the episodes available for download under my Purchased account fails to list Episode 1 of this TV show. It as though this Episode is invisible to my iTunes account/download queue. Yet, Episode 1 is sitting on the iTunes Store server and has been there for the past day.
I have clearly identified this problem to Apple Customer Service and they did not seem to intially understand my problem. They told me that it takes a few days for TV networks to make an episode available to the iTunes store, and therefore I should wait for a few days -- this totally misses the issue! The premiere episode has already been provided by the TV network to iTunes, and is available now on the iTunes Store. The problem is a technological server-side one, where for some reason my iTunes download queue is not picking up on the fact that there is new, pre-paid content available for download.
Please help if you experienced similar issues with your Season Pass. I bought a Season Pass for last year and it worked without any problems -- all episodes aired on Thursday nights and were downloaded by 2 or 3 am Friday morning. I am thinking of cancelling/refunding the Season Pass, and just paying for Hulu+ instead of waiting around hoping for Customer Service to finally read my email and DO something instead of telling me to "wait a few days."
Below is my email thread with Customer Service. I can't believe there is no longer phone support to talk to a live person, who should be able to reset my download queue -- or do something on the server-side -- easily.
*Just a girl, in front of the TV after she cut off cable, waiting for her favorite show that she paid for to download.
On Fri, Oct 12, 2012 at 4:18 PM, iTunes Store <[email protected]> wrote:
Hello [ ], I apologized for any inconvenience this issue has caused. I reviewed your account and it appears that episode is not yet posted on your account. This is the reason why it has not automatically downloaded on your account. With that being said, please try to wait for a few days or try to download the episode using iTunes in the Cloud feature. Your patience in this matter is greatly appreciated.
Sincerely, [ ]
iTunes Store/Mac App Store Customer Support
http://www.apple.com/support/itunes/ww/ Please Note: I work T-S, 6-3PM CT.
Thank you for allowing me the opportunity to assist you.
Thanks. The problem is, this Episode "Growing Pains" IS already available
on iTunes for individual purchase for $2.99, and has been available since 2
am EST last night. The issue isn't its availability from the TV network --
it's the Season Pass queue for downloads not recognizing that this episode
should be downloaded.
On Fri, Oct 12, 2012 at 3:09 PM, iTunes Store
<[email protected]>wrote:
> Hello [ ],
>
> Thanks for your reply. I see now that you are unable to download "Growing
> Pains" which is supposed to be included on your season pass "The Vampire
> Diaries, Season 4".
>
> Generally, the television networks provide Apple with the latest episode
> of each show within 24 hours of the original air time. Occasionally, there
> can be a delay. I recommend to please wait for a few days.
>
> You can rest assured that Apple is working to make this episode available
> on the iTunes Store as soon as possible.
>
> Thank you for your patience. Apple appreciates your business and loyalty.
>
> Sincerely,
>
> [ ]
> iTunes Store/Mac App Store Customer Support
> http://www.apple.com/support/itunes/ww/
>
> Please Note: I work T-S, 6-3PM CT.
> Thank you for allowing me the opportunity to assist you.Hi,
I'm having the same problem on Windows and Mac, neither automatically download episodes from any of my season passes, nor do they find it when I select "Check for available downloads," it informs me all episodes have been downloaded for my Apple ID, which in fact they have not.
I have to find the episode in my Library(which shows all available episodes on my computer and in the iTunes Store) and from there I have to manually click to download. I tried deauthorizing all my computers and reauthorizing just one computer, and that didn't work either. I also deleted my other device(iPad) from the "iTunes in the Cloud" just in case there was some issue associated with that, and that didn't work either.
It’s sad that the iTunes rep didn't really "listen" to what you said. I find this happens at many other companies too. They often are trying to fit your problem into some prepared script or solution, or they are distracted or in a hurry and don't actually read or listen fully to an even well defined account of the problem.
Best of luck to us all! Hope they fixed it soon. -
i wanted to buy an episode of a tv show. i fired up my ipad 2 and it dowloaded and it was paid for, but I go into my itunes or "music" applet and it is there, and even has a greyed out box that says "downloaded" BUT it will on;y play the 20 second clip. . .
I was going to try downloading it again, but I don't think I can.
I was going to buy another episode, but did not want to end up with the same situation. . .
I feel confident it is user error, I just don't know where erred. . .i must be an idiot. I dont see a video app per se? is it within the itunes application or is there an "ivideo" type of app that comes with an Ipad or download one? I know I downloaded the whole episode, (at least they charged me for it as well it took a bit for it to come down). . .
thanks for the guidance with such a simple matter -
Have deleted temp video, configured anti spam and firewall, and one specific video keeps giving me an error. Just tried downloading a previous episode of the show and it worked just fine. Always sunny in philly "Charlie rules the world" anyone else??
Have deleted temp video, configured anti spam and firewall, and one specific video keeps giving me an error. Just tried downloading a previous episode of the show and it worked just fine. Always sunny in philly "Charlie rules the world" anyone else??
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Hi
I have downloaded a tv episode from itunes, I would like to watch it on my tv, not the computer.
My tv has a usb port, what I would like to do is copy tv episode to usb flash drive and then play on my tv.
I have tried dragging the episode from the library to the usb drive, I thought I had been successful but when I looked it was just text.
Can anyone advise if it is possible please ?It won't work, they are linked to your account and can only be played via iTunes on a computer, an iOS device or Apple TV. You might be able to get a cable to link your Mac to your TV so that you can play/mirror it through your TV e.g. if it's a Macbook with an HDMI socket and your TV also has an HDMI socket then you could try an HDMI to HDMI cable (Apple do them, and electrical stores should also have them) - I've used one to play iTunes TV programmes on my TV (though I don't think that I got sound through my TV, only my Mac).
Message was edited by: King_Penguin -
I can't download last 6 episodes from tv series that I purchased. Any suggestions.
I can't download last 6 episodes of purchased tv series. There is enough space but just says unable to download at this time.
Unhiding it should get it to appear. Try closing the iTunes store app via the phone's taskbar and see if it shows when you re-open it (it may need 'refreshing') : from the home screen (i.e. not with the iTunes store app 'open' on-screen) double-click the home button to bring up the taskbar at the bottom of the screen, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the iTunes app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
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Error message: CONNECTION FAILURE. DOWNLOADING FAILED. IMAGE CANNOT BE LOADED. PLEASE TRY AGA
I recently purchased Photoshop Touch for use on my Samsung Galaxy Note 10.1. I have uploaded files to Creative Cloud from CS5 version of Photoshop. I can view the file thumbnails on my tablet, but when I go to open them, I get the following error every time:
CONNECTION FAILURE. DOWNLOADING FAILED. IMAGE CANNOT BE LOADED. PLEASE TRY AGAIN.
Any ideas on what I can do to resolve this issue would be greatly appreciated. I am ready to pull my hair out!! ThanksWhat kind of file type are you trying to open? - Guido
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I can't download "season only" episodes on my iPad. I can download them on my computer but I want them on my iPad. I have no problems downing the regular episodes on my iPad. Any help would be great!
Hi McNinch9573,
Welcome to the Support Communities! Are you asking about the iTunes Movie Trailers? Are you able to play any of the trailers on this site?
iTunes Movie Trailers
Installing QuickTime Player 7 - Apple Support
http://support.apple.com/en-is/HT201288
If you work with older media types or have a legacy media workflow, then you can install the QuickTime Player 7 application on Mac OS X Snow Leopard and later.
Compatibility
OS X includes QuickTime Player (version 10.x) which handles most media playback needs. Only Install QuickTime Player 7 if you work with older media types, have legacy workflows that are not supported by the newer QuickTime Player application, or need to use your QuickTime 7 Pro registration key.
QuickTime Player 7 version 7.6.6 works with the following OS X releases:
Snow Leopard
Lion
Mountain Lion
Mavericks
Installing QuickTime Player 7
Choose your OS X version from the list below for information on how to install QuickTime Player 7.
Lion, Mountain Lion or Mavericks
Download QuickTime Player 7 from here.
Double-click "QuickTimePlayer7.6.6_SnowLeopard".
Note: This download is compatible with Mac OS X v10.6 or later.
QuickTime Player 7 will be installed in your Utilities folder.
I hope this information helps ....
- Judy -
I recently purchased a season pass for a TV show on my apple tv I downloaded the first episode and when I went to watch it it started to download again and is now frozen at "ready to watch in 44 minutes"????? I have had it do the reloading process on an entire season of another show (very frustrating) but have never had it freeze up like this? any help out there?
There is no accessible storage so that is why it needs to reload. The time it take is dependent on your network. Not sure why it is freezing this time but you may want to try a reboot (hold the menu and down arrow for a few seconds until the light starts flashing and then release)
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I inadvertenly clicked on HD when purchasing a season's pass for a tv show, In the midst of the download of the first episode I discovered my mistige. How can I change the purchase to SD before it downloads any more episodes?
Apologies if this is an off-target question, but had you bought the HD season originally or just the SD version?
The reason I ask is that I have had similiar difficulties with the autodown load and when I check for available downloads on season passes, it says all downloaded.
Then, when I go to the store and search for the season, it first brings up the HD season indicating I would need to make a new purchase, but if I select on SD, there are my purchases and I can freely (and manually) download the latest episode without new cost.
Needless to say, neither of us should have to go looking. Here is the iTunes technical support email: <[email protected]>. I encourage you to email them. I have already done so but I think it helps for anyone with this problem to also do so, so that they will realize it is a wider spread issue and not a human error by a single user.
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