HT1933 How do i return a purchased app that doesn't work?

I downloaded an app from the App Store that does not work on my MacBook. How can I return it? It has never been used.

Was the Support Article you linked from not helpful ?
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

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HT4461 how do i install a purchased app that says installed but it's not on mac or iPad?

how do i install a purchased app that says installed but it's not on mac or iPad?

An app is considered to be installed if it shows up in a Spotlight search of local volumes. Bring up a search window in the Finder by pressing the key combination command-F. Search This Mac for the name of the application. Delete all copies that are found.

How do you delete a purchased song that doesn't have a delete option when swiping? This was a freebie when I first purchased my pad

How do you delete a purchased song that doesn't give you the delete option when swiping? This was a free song when I first got my pad. Now I can't delete it. I only get the play option, or to download it again. The song is "Twinkling Lights", I think that's right.
Any help with this would be greatly appreciated.
Thanks!

I think it is in the cloud, so how do I delete it? Also, I have IOS 7.1.1

HT4009 How do I get A refund on an IPAD app that doesn't work ? Vendor says I have to go to Apple.

How do I get A refund on an IPAD app that doesn't work ? Vendor says I have to go to Apple.

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

TS1702 How to get a refund on a app that doesn't work. Bought app "live wallpaper" doesn't work

I have bought an app that doesn't work "live wallpaper" how do I get a refund

In order to request a refund, you would want to contact iTunesby filling out the form below. They will review your request and follow up by email.
http://www.apple.com/lae/support/itunes/contact.html

Report an app that doesn't work

Can someone please tell me how to report an app that doesn't work and get a refund?
The app won't allow feedback (as soon as you type anything the "Submit" button is disabled) and the link for its support goes to a web site that appears to be totally unrelated.
The "Report a problem" link on iTunes just takes me to the generic support page with a 1000 links to various forums etc. That's for nothing Apple.
I can provide more details but I don't even know if this is the right place yet.
Now maybe it's just me being a newbie with this whole Apps/iPad thing but it is NOT a user-friendly system IMO.
Rob

Express Lane is indeed how you contact the iTunes Store. The page I provided the link to is the one you reach when you click "Contact Support" in the sidebar.
Is there no simple way to immediately cancel an order if you realize in the first fifteen minutes that it is not working as expected?
There is no way to cancel an order at all, not within fifteen minutes, not within fifteen seconds. Once you click the "buy" button, you've purchased the item, and the Terms of Sale for the iTunes Store state clearly that "all sales are final". So if you are requesting a refund, you have to email the iTunes Store via the form you reach through Express Lane, explain the reasons for the request and hope that iTunes Store Customer Service will grant you an exception.
Regards.

Is there a way to get a refund on an app that doesn't work?

I just purchased a small app in the app store and it does not work. I'm not a beginner and know how to use software, but this one is seriously flawed. Anyone know if there's a way to get a refund on apps that do not work?

You can report a problem from this link..
iOS: Troubleshooting applications purchased from the App Store
You can write a review on the page you purchased the app from at the Mac App Store.

What can I do to get my money back when I bought an App that doesn't work

Is There some kind of recourse or way of getting my money back for an App that Imdownloaded that just plaindoesn't work correctly.
I was a ble to write a review that it doesn't work but honestly I'd like top get my money back.
Any advice please.

Hi Andy,
I have had experienced this more than a couple of times with purchases from the App Store.
Your product should have a support link, either on their web page or under Help. Go to there and submit a message about the fault you experience and the company should get back to you relatively quickly (not Apple, but the vendor).
I live in Australia and after purchasing my third app that didn't work I submitted a help request and in the end the company (after I sent a copy of the App Store receipt) issued me with a serial number I could use and downloaded the product from their website. This only took two days - not bad considering time diff (company was in US). Support person was very helpful.
Trust me, they want your business. If you experience a problem, chances are others are too.
I no longer purchase apps from the App Store without trialling them first. Since there are no trial apps on App store, I always go to vendors website.
While I understand Apple is not responsible for the third party apps found in the App Store, the duds that are in there sure are breeding a lot of frustration for Mac users.
Side note - my sister recently purchased Norton Antivirus for Mac - after trying to get it to open the activation window so I could enter the Product Key (for two days!) we are now in the process of getting our money back from Symantec. While you may not have any luck with the App Store, you may find you have luck with the actual vendor (software producer), get onto their tech support and you may be pleasantly surprised.

How to restore data files from a purchased app that isn't working

I recently had to reset my iPad after an ios7 problem with hyperlinks. The reset fixed the hyperlink problem but now I can't open excel or word files created in a purchased application, productivity suite. When I click on the file, it starts to open then switches back to the app icon. Tried deleting and reinstalling the app and now all the files are gone from my iPad. I backed up my iPad to my desktop before deleting the app but can't figure out how to restore just the files I need.

You should be able to mount the partition once you've loaded up the live CD. Just figure out which one it is by using
fdisk -l
then mount it to /mnt or wherever you want it.
As for moving/saving them, I'm not entirely sure how to get them onto an external server. You might have to mount another partition in order to install any apps that you need to connect to an external server, but wait for someone who really knows to answer before you try it. If you're only talking about 4 or 5 MB, I would just mount a USB stick and dump them on there.
Last edited by Xyne (2008-09-28 03:38:02)

How do I recover a purchased app that is now missing from home page?

Had not synced iPod to computer since app purchase, so app did not show up in iTunes library on computer. Since I purchased this app (but the icon perhaps was deleted) how do I get it back? Surely the purchase is documented and there is a way to recover the app. I've tried everything!

How to redownload purchased apps from the App Store

How do i uninstall a purchased app (that no longer appears in the purchased app list in the store) so that i can repurchase and have the app appear as "purchased" so that i can get updates as the software is updated periodically?

I am looking for some help with the app store. I recently purchased an app (aperture) in the app store and subsequently apple refunded the purchase price. However, the downside of this is that aperture no longer appears as a "purchased" app within my app store account. Accordingly, i don't believe i will get updates as the software is updated periodically. Apple has instructed me to delete all my aperture files, reboot and then revisit the app store to re-download and it should let me pay for the app and redownload just as if i had never had the app before. However, when i go to purchase aperture, i get a warning that it has already been purchased and that i can re-download for free. That sounds great but again it won't appear in the "purchased" list in the app store b/c of the original refund from apple. I never thought i would have this much trouble trying to pay someone for a product!
Questions:
Is the app store looking to my hard drive for traces of aperture to determine whether it has been purchased or is it looking at some kind of purchase history within the app store?
Is there anyway to wipe my hard drive clean of aperture files or wipe clean my app store purchase history so that i can start over?
If none of this is possible, does anyone have a possible solution?
If i were to redownload aperture (currently for free since it won't let me pay) when a subsequent update comes out (say it goes from version 3.2.2 to 3.2.3) can i then elect to buy aperture, pay the fee and will it appear as a purchased app and allow me to get upgrades going forward? Would any data be compromised with this?
Many thanks for your help!

Questions:
Is the app store looking to my hard drive for traces of aperture to determine whether it has been purchased or is it looking at some kind of purchase history within the app store?
Is there anyway to wipe my hard drive clean of aperture files or wipe clean my app store purchase history so that i can start over?
If none of this is possible, does anyone have a possible solution?
If i were to redownload aperture (currently for free since it won't let me pay) when a subsequent update comes out (say it goes from version 3.2.2 to 3.2.3) can i then elect to buy aperture, pay the fee and will it appear as a purchased app and allow me to get upgrades going forward? Would any data be compromised with this?
1. Do you have a backup connected to your Mac that contains the app? If so, yes the MAS can detect that and believes that the app is installed.
2. If the app no longer appears in the purchase history on the Purchased pane in the MAS, then it would seem that Apple has taken care of that.
4. Updates, such as you describe are free. Upgrades are not. An upgrade is a new paid version of the app, such as v 3.0 to v 4.0.

How can I get a refund for an app that doesn't work?

I just purchased "DVDRipper Pro 3.2.19. However, it just doesn't work. I was unable to get contact with the developer website to ask for support. Could anyone tell how can I get refund from App Store. Thanks.

Refunds on downloaded software are virtually nonexistent.
I have had cases where I purchase software on a physical disk. If I don't like the software I can uninstall it from my computer and sell it legally. Recouping most of my loss.

HT3951 How do I download a purchased album that doesn't show in my library but is'downloaded' on itunes?

I have a purchased album that didn't download to my library, but is marked as downloaded on itunes purchases.
How do I reset the download?

Sometimes things have inconsistent labeling. Check your Recently Added playlist.

How can I get a refund on an app that doesn't work

I bought an application today and the application works on the orignal ipad on the old IoS 4 software but not the new IoS 5 software on my ipad 2. I have tried to remove the app and re-download the app incase it was corrupted, but still had the same problems. As this app is broken and doesn't work as advertised is there away for me to get a refund on this application that is obviously broken?

Hey david798,
The only way at this point to get a refund on an app would be using Apple's direct online support feature "Express Lane." It's actually quite a cool feature. I believe reimbursment as of right now only has email support but the reps are extremely fast, thourough and helpful. I'll toss you a link at the bottom of this page, go ahead and choose all the applicable options and give a detailed description about the situation and I think they will take good care of you.
https://expresslane.apple.com/GetproductgroupList.do;jsessionid=csQtTyBcXVlmkrd2 mp23ZFLFsBlLDRhxZGgCB4yGY2tqs2dbZGHz!-455211542
Menu Selection for App Store Billing Concerns,
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Happy App Hunting!

How do I get a refund for an app that doesn't work?

I stupidly bought the microsoft bundle for 27.99 and it doesn't work! How do I get a refund?

Wouldn't you want to check with the Microsoft support first, to get it to work?

HT1933 How do i return a purchased app that doesn't work?

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