HT1933 i have noticed a charge on my credit card i don't remember making from iTunes

hello

Have you checked the purchase history on your account e.g. you didn't have any pre-orders and/or any auto-renewing subscriptions ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
If you don't recognise the charge, and nobody else has access to your account or devices and may have made it, then try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • I have noticed incorrect charges on my credit card.you have been taking money from my account????

    i have noticed incorrect charges on my credit card.you have been taking money from my account????

    If you update your billing information, the iTunes Store will place an authorization hold on your payment card account, usually in the amount of 1 USD, to verify your account information. It will be credited back to your account later.
    http://support.apple.com/kb/HT3702

  • I have an Apple charge on my credit card and don't know what it is for?

    i Have a charge on my credit card and don't know what it is for.  How can I find out?

    You can view your account's purchase history via the Store > View Account menu option on your computer's iTunes : See your purchase history in the iTunes Store - Apple Support
    Or you can view the last 90 days purchases on a browser via http://reportaproblem.apple.com
    If it's for $1 or approximate local equivalent then have you changed the card details on your account ? If you have then it's likely to be a temporary store holding charge : iTunes Store & Mac App Store: About payment card authorization holds - Apple Support.

  • I have two small charges on my credit card from the itunes store. I tried to call for answers as to what they were for. A recording told me to go to this website and i still can not find the items charged anywhere.

    I have two small charges on my credit card from iTunes store and I would like to find out what they are. The number listed is a recording and tells me to come to the website for answers. There is no sign of any purcases in my itunes store. Where can I get a person to talk to from I tunes? Has any one had this happen to them?

    Look at you purchase history.
    Open itunes, click on your name in the top right corner and go to your account and look.
    BTW, there is no telephone support for itunes at all.

  • HT204088 I've noticed a charge on my credit card for $8.49 each month.  I looked at my Apple iTunes purchases and don't see it in my purchase history.  How do I find out what this charge is for?

    I've noticed a charge on my credit card for $8.49 each month.  I looked at my Apple iTunes purchases and don't see it in my purchase history.  How do I find out what this charge is for?

    If it's happening every month then it's likely to be an auto-renewing subscription - there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098

  • HT1933 why am i getting charges on my credit card when iu am not buying anything?

    why am i getting charges on my credit card when i am not buying anything?

    First, if you're using an iOS device, make sure that you did not inadvertently make an in-app purchase. Many apps, particularly games, are free for the base game but charge for additional features such as levels, "coins" and other such add-ons. Check your Purchase History to see if that reminds you as to what you might have purchased:
    http://support.apple.com/kb/HT2727
    If you find that these were in-app purchases, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your device. For more information, see:
    http://support.apple.com/kb/HT4213
    As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
    http://www.apple.com/support/itunes/contact.html
    They're usually pretty lenient in the case of inadvertent purchases, but there are no guarantees.
    If the charges are not in-app purchases that you made and forgot but the charges do appear in your Purchase History, contact the iTunes Store and let them know. You should also immediately change your password for your Apple ID. If the charges don't appear in your Purchase History, they were probably fake charges made directly to your credit card, and your card issuer will need to handle those.
    Regards.

  • I have received a charge on my credit card

    i need help

    I have recieved charges on my credit card from a while back and haven't received the item

  • HT3702 I have almost $60 charged on my credit card and I did not make a purchase.  Support is very difficult with Apple.

    I am very frustrated and find it difficult to get the answers that I need.  Again, I just recently got my credit card bill.  On the bill were to charges from itunes, of which I am not responsible for.  There is roughly $60 charged to my credit card, charges I did not make.  Could someone from apple please contact me. Could someone please help me to correct this error?
    Sincerely,
    Jillane P.
    <Personal Information Edited by Host>

    These are user-to-user forums, you are not talking to Apple here. You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • How do I find out what the charges on my credit card are for? Where is the iTunes account to log into and check?

    How do I find out what the charges are on my credit card are for. Where is the iTunes account to sign in and check?

    Launch iTunes then select iTunes Store from the source list left side of the window.
    Click Sign In on the right side of the window just above Quick Links.
    Now click your account name.
    In the next window click See All to the right of Purchase History.

  • I have been duplicated charged in my credit card on 7/6/2012, when I called in the phone the machine send me to the web page, but i need to talk to somebody

    I have been charged twice on one of the 3 purchases I made on 7/6/2012 for the Bejeweled Blitz, (1) $4.99, (1) $9.99 , and (1) $4.99.  My credit card has been charged for (1) $9.98, (1) $9.99 and (1) $9.98, which totalizes $29.95 instead of $19.97.  When I tried to reply from your notification receipt, it does not connect me with your store, it says... Failed...   When i tried calling the number showed in my credit card 1-866-712-7753 it comes a voice mail saying that I have to use the web page.  Please credit my account as it should be and send me an e-mail confirmation.  Thnaks.

    We are not Apple employees here, just other users like you. You will have to contact iTunes in order to get this straightened out. We cannot do anything for you.
    Try here.
    http://www.apple.com/support/itunes/contact/

  • HT201359 I have 5 times charged on my credit card to get Itunes on my Ipad but finally I could not access the Ipad and how I can be get refunded the extra charge

    I have tried to use my app store on IPAD, its requiered registeration and entering my Credit Cards Details In UAE. Its charged me 5 Times and still I could not get Itunes. Any one can help how I the extra chrges can be refunded.
    Thanks

    Those are most likely authorization holds and they will eventually fall off the account without charging you any money.
    iTunes & Mac App Store Authorization Holds -
    http://support.apple.com/kb/ht3702

  • I have been wrongly charged on my credit card.

    I had opted for some free skype credit offer but today skype charged me with Euro 9.9. I only had opted for the scheme becase it was free of cost. I dont with to avail this subscription on skype. Kindly reverse the transaction in my credit card account.
    Bhavini
    bhavini_mehta (skype id)

    Hi,
    In order to receive a refund, you need to contact Skype Customer Service.
    Please see: https://support.skype.com/en/faq/FA297
    If my answer helped to fix your issue, mark it as a Solution to help others.
    Thank You!
    Please send private messages only upon request.

  • HT204088 i have an unexplained charge on my credit card from itunes

    for the last several months i have received an itunes charge on my bank statement..different amount each time?  i have not purchased anything 

    You've checked the purchase history on your account via the Store > View Account menu option on your computer's iTunes (you don't have any auto-renewing subscriptions) ? If you can't find the charge or you don't recognise it (and nobody else has access to your account or devices and made it) then try contacting iTunes Support and see if they can help (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    But if nothing shows on your account(s) then you may also want to contact your card issuer

  • HT2105 When you get a apple receipt for itunes songs and you paid with a itunes gift card do they charge you or give you store credit what's store credit is it good or bad or does it charge you if you have a free account with no credit cards at all is it

    When you get a apple receipt for itunes songs and you paid with a itunes gift card do they charge you or give you store credit what's store credit is it good or bad or does it charge you if you have a free account with no credit cards at all is it bad?

    iTunes credits are, for example, if you download a song from the store and it's found to be corrupt - if the track can't be fixed then iTunes support will tend to give you a song credit for a free download.
    When you purchase music from the store then any credits that you have will be used first, then any balance that you have (e.g. from iTunes gift cards or allowances), and any remaining amount will be taken from your credit card.

  • HT3702 I continue to be charged on my credit card for purchases I am not making on itunes. I have switched credit cards and this contines to happen. I have reported the problem on each specific purchase. What else do I do?

    I continue to get charged on my credit for purchases I am not making on itunes. They are all small purchases such as $4.99, $1.99, $6.99 but have added to almost $300 in total. I keep clicking on them as report a problem. I have switched credit cards but this continues to happen. What do I do? Seems like there is no number to call. Wish I could talk to a person rather than trying to navigate this through the internet.

    How are they showing up on your account e.g. are they auto-renewing subscriptions that you haven't stopped : http://support.apple.com/kb/HT4098
    Does anyone else have access to your account and/or devices that might be making them ?
    If you can't work out where they are coming from then you could contact iTunes support and ask them for help (we are fellow users here on these forums) : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If they aren't showing on your account's purchase history then you should also contact your card issuer.

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