HT1933 I have reset my password. It now wants me to answer security questions, but will not allow me to type answers in...I want to buy music..

I am wanting to buy music from my account..I have had to change my password,which I did. Now it wants me to answer security questions. When I pick the question,it will not allow to type in my answers...I can't even do the rescue message..this is SO frustrating

Read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

Similar Messages

HT1688 There is a problem with both iphones registered to me (my childrens) they cannot access (buy)songs or apps - we have tried to by answering security questions but will not allow me to reset

Neither our my kids iphones will allow them to purchse music or apps...it takes them to security questions which we tried to anwser but keep coming up wrong...will not allow me to reset them - help

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

I dl lion yesterday, I have all latest updates. Now when I try to Quit Safari it will not allow me. It only lets me press the "red dot".

I downloaded lion yesterday now safari is giving me problems. Safari is not allowing me to quit. When I go to click on "Quit Safari" it is not in bold thus i am not able to close the application or even shut down my Mac. Plz help.

I know thats an option, but that not the proper way of closing safari or even logging out. I downloaded Lion on both my Macs and now Im having issues with both of them. And same issues for that matter. Safari freazing and the Quiting issue. Not good.

My wife's iTunes ID will no longer work. Tried to reset password but did not get email, tried to reset by answering personal questions' but will not accept the correct date of birth. Has it been hacked? How can I fix this?

My wife's iTunes used ID will not work. Tried resetting the password, but email was not received. Tried using personal questions method, but would not accept the correct date of birth, so could not go any further. Has her iTunes ID been hacked? How can I fix this?

Thanks for that advice @randers4.
I linked through and submitted my info as a "topic not covered" in the iCloud section. After entering the serial number of my MBP it turns out I wasn't eligible for technical support (though I don't think this is hardware related support) and the final suggestion was to take my computer into an Apple store. I called my local Apple reseller and asked for assistance. The customer service rep was very nice but unable to help, so suggested I call Apple Support on 1300 321 456. I did so and, again, spoke to two very polite and helpful customer service people (I was transferred to security services). I didn't have to be on hold to speak to either rep for more than a few seconds! After trying a few different things, he worked out what was happening...
So, to cut a long story short, to solve the problem in my OP, all I had to do was log out of iCloud in my System Preferences and log back in using my current Apple ID. [Edited to add that I had to sign out of everything I was currently signed in to with my Apple ID before logging out and in again.]
Problem solved!
Message was edited by: NotBaconBits

HT204266 For months now I have not been able to make a purchase in the app store. It will ask me to answer my security questions , but will not accept the answers. I have raised the issues a number of times with customer service, but it has been no help

How can I reset my security questions to be able to access my account and purchases?
I have been told it is not possible, could this be true?

Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

I have changed my password and it is verified on my desktop computer but will not accept any password on my ipad after updates

after a new update, i changed my ipad password and it confirmed on my desktop, but the ipad will not accept any password....new or old

Hello glenda15,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Best of luck,
Mario

HT5312 i have entered answers to security questions but says not correct now going lock out my redeemed money why???????

i have entered answers to security questions but says not correct now going lock out my redeemed money why???????

It sounds as though it doesn't think that you are typing in the correct answers.
If it's not accepting them and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

When i try to download an app and i have entered my password i am asked to add some security questions. I can add two questions and an alternative e-mail address, however it will not let me select the third security question.

when i try to download an app and i have entered my password i am asked to add three security questions. I can add two questions and an alternative e-mail address, however it will not let me select the third security question.

Thanks Liam. After the second ap download it asked me three security questions on iTunes and on my MAC it allowed me to set up these with no error on the third question. iPAD 3 now downloads apps fine.
Apple really need to sort out this issue or provide guidance on this. Two days of the unit not really being fit for purpose - what use is an IPAD without the ability to download aps.
Also NO Response from Apple via online tech support and it's now been nearly 24 hours - I was told by telephone support I would get a response within 24 hours or less, as also stated in the email response too!??
It would be good to get a formal response from Apple on this rather than radio silence.

HT5312 I have problem that I have never provide rescue email during my first registration. Now I want to buy Apps from apps store I've been asked to answer security question but I forget the answer. What should I do? And now my ID is freeze for 8hours.

I have problem that I have never provide rescue email during my first registration. Now I want to buy Apps from apps store I've been asked to answer security question but I forget the answer. What should I do? And now my ID is freeze for 8hours.

If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

My MacBOOK Pro will not allow me to type in the password to open? up the computer, it just making a donging noise

My MacbookPro will not allow me to type in the password to open the computer, the keys make a donging noise when I try to use them ?

If the normal restart doesn't work, and you restart on the recovery hard drive, from the choices of things to do window that appears, select Terminal, and in the Terminal window type: resetpassword and then press enter. You will have a window with the users to choose from to reset the password. Select the one you want and you will be able to reset the password, double entry of course.

I changed my Apple ID email address yesterday and now my IPhone 4 and my Ipod 5 will not allow me to upload any apps as they both still show my old email address. How do I change the email address on the devices???

I changed my Apple ID email address yesterday and now my IPhone 4 and my IPod 5 will not allow me to upload any apps. When it asks for my Apple Password it still shows my old email address. How do I change the IPhone and IPod to recognize the new email address????

Hello there, emsariel.
The following Knowledge Base article offers up some great information in regards to the issue you are describing:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/ts5223
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I have an iphone 4 and after updating it to the ios5 software, it will not allow me to activate nor allow me to leave the setup page. i cannot even restore it. does anyone know what to do?

i have an iphone 4 and after updating it to the ios5 software, it will not allow me to activate nor allow me to leave the setup page. i plugged it into itunes and it is stuck there too... i cannot even restore it. does anyone know what to do?

I have had this same issue but thankfully fixed it. Follow he steps below:
Sync your iPhone with you iTunes therefore your info is backed up. Unplug your phone.
Go to Settings > Reset > Erase All Content and Settings
Once your phone has reset and come back on answer the question until it asks if you want to back up from itunes Click this then plug your phone in.
After everything has sync'd back to your phone everything should work fine.
Hope this helps.

HT5312 I want to change my security questions, but the option" forgot your answers? send reset security info email to" doesen show even if I answer mor than 3 questions, it's bloked for 8 hours

I want to change my security questions, but the option" forgot your answers? send reset security info email to" doesen't show, and after I answer 3 wrong questions, it's bloked for 8 hours, how can I change the answer to this questions If the link doesen show on the aplle wb page?

The 'send reset info' only shows if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If it's not showing then that implies that you haven't got one on your account, and you won't be able to add one until you can answer 2 of your security questions - in which case see if the instructions on this user tip helps you get the questions reset : https://discussions.apple.com/docs/DOC-4551

HT5622 i want to change my security questions.but the security questions reset is on an other email e dont know the email... how can i put a other email so i can reset it?

i want to change my security questions.but the security questions reset is on an other email e dont know the email... how can i put a other email so i can reset it? and i got money on it

If you don't have access to your rescue email account (you won't be able to change it until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

TS3798 I have a new Ipad, it says I am connected to the internet but will not load . When attempting to go to a web sight, the green bar goes 1/2 inch then nothing

I have a new ipad, it says I am connected to the internet but will not work. When I attempt to go to a web sight the green bar moves 1/2 inch and nothing.
I have a used linksys router that I got from work. I tried connecting with a older ipad and every thing works correctly. any ideas?

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

HT1933 I have reset my password. It now wants me to answer security questions, but will not allow me to type answers in...I want to buy music..

Similar Messages

Maybe you are looking for