HT1933 I made a in app purchase was charged but the points were never added has this happened to any one?
I have tried to call the number on my credit card but all I get is a recording and what web site to go to
This is a user to user support forum so we can't help with refunds -- other than information. The following two links may help:
https://getsupport.apple.com/Issues.action
http://www.imore.com/how-request-refund-itunes-or-app-store-purchase
Similar Messages
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I made an in app purchase, was charged for it, but not not receive item. How do I get a refund?
How to Get a Refund from the App Store
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In-app purchase is charged, but the goods didn't download.
I bought the bundle in DJMAX RAY for$9.99, but the goods didn't show up and I click it again,it says in-app purchase is already paid, but it hasn't been downloaded.
how to solve this problemhttp://support.apple.com/kb/HT1933
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Just recently made an in app purchase, account charged, never received goods. how do i get credit back or my goods? please advise
You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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My iPod was plugged into wall charger when an electrical burst came out the top of iPod! Has this happened to anyone else? Have scorch mark on top of iPod where the electrical current exited iPod!
I have heard of that before, Seems like the wall charger was defective. If wit wan an Apple charger I would mak an appointmernt at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
If Apple will not replace it at no cost
Apple will exchange your iPod for a refurbished one for this price:
Apple - Support - iPod - Repair pricing -
I made a purchase of an in store app which has not appeared on my game
Hello Jennifers70,
I would recommend verifying that the purchase was actually made, as outlined in the following article.
iTunes Store: See your purchase history and web order numbers
http://support.apple.com/kb/HT2727
If so, I would recommend reporting the issue to the folks in the iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen -
i plugged my iphone into my computer for the first time to charge it and was in a hurry and walked away, when i returned the add apple i tunes account information screen was up.....
my problem is, all my pictures got deleted from my phone, all my contacts got deleted also......weird thing is it put pictures on my phone from another phone and also txt msg from another phone...... has this ever happened to anyone else? if so,....do you know how, or where the pictures got moved to? and if they were deleted, is there a way to pull deleted pictures form a phones memory?? thank you any body that can give me any assistance....i really need it...It can't do that by itself. You had to click through several prompts telling it to restore it from a backup of an old phone for that to happen.
If the phone was not backed up to iCloud before this happened, or to another computer, then the data is gone. There is no way to recover it. -
I purchased some FIFA 13 points on my iPad. My iTunes account has been charged but I have not received the points? Has anyone else experienced and resolved this?
Bladerider900 wrote:
Thanks ...
You're Welcome. -
The chat line is down for the Chrismas Holiday and I'm stuck. Cannot locate the 24 digit serial number to register the product to use it. Any advise? I've got the DVD for a MAC that I purchased for $89. from B&H Photo online. Any help would be greatly appreciated.
Have you bothered to do any research at all? Not every app was upgrade to 5.5. Those that weren’t will next be upgraded to CS6.
Bob -
TS1424 my purchase was charged twice, how can i ask for a credit
my app purchase was charged twice, how can i ask for a credit
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I made an In-app purchase of WORDsearch Bible, Thompson Chain Reference Library on March 18, 2013. I tried to download the purchased item on my iPad2 but was unsuccessful even though my account with iTunes stores was debited almost immediately I completed the purchase. What can I do to retrieve or download the item I purchased?
Suzie
I sympathise with you.
We are fellow users here, you must contact Apple or your credit card company to try to resolve this.
In your email invoice for the £69.99 there may be a Report a Problem link, but I've found they don't work as well as they used to.
Try:
https://expresslane.apple.com/
Did you buy anything (free or otherwise) just before your son got hold of the iPad?
I've always found that if you've entered your password to purchase or update in the last 5-10 mins that you don't get asked for it again - I think this should be optional for app store purchases but definitely for in-app purchases if they allow kids to rack up extortionate costs.
I hope Apple can do the right thing for you.
£69.99 is a ridiculous in-app purchase cost. Do you know what the app was?
AC -
I made an in app purchase and never received what I was supposed to. I contacted the producers of the app and they never got back to me. I then contacted apple and they said they would return my 25$ purchase. I still haven't gotten it. I am starting to feel like I just lost 25 dollars and both companies are sweeping it under the bus. I don't know what to do now. What should I do?!?!
We are users like yourself. You are not speaking to Apple here. We are not able to help. Please call Apple to inquire.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes. -
hi. i have made and in-app purchase in fring. the amount was deducted from cridet card, receved receipt, but nothing happended to my balance at fring. what to do ???
The problem is with an item in the 'Latest Purchases' section. When I click on 'Report a Problem' it takes me to the support page. I have gone to the link you provided many times... so far it always says to check again in a few minutes and never works.
I would really like to hear back from Apple directly and get some assistance with this issue. -
HT4009 I made an in-app purchase adn did not receive it, but was charged
I made 2 in app purchases today, and did not receive them but I was charged for them. What do I do to get what I paid for or have the money refunded?
To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells -
HT4009 I made an In-App purchase, but the product never downloaded and I was charged for it.
What do I do now? I do not want to pay $19 for help on a $4.99 purchase.
Hey there rjcj5600,
It sounds like you made an in app purchase and have been charged, but have not received the item. I would reach out to our iTunes Store support directly with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
All the best,
Sterling
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