HT1933 I've deleted my receipt but a downloaded song won't play

Can I get a refund? I've accidentally deleted a receipt but the song won't play

Minajody wrote:
.. the song won't play
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

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HT1491 I purchased an album with bonus songs but the bonus songs won't play. What is the problem ?

I purchased an album with bonus songs but the bonus songs won't play. Whazt's the problem ?

Okay, that sounds like the dodgy tracks have been getting damaged during the download.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

The App store accepts my Mountain Lion purchase and sends me a receipt, but the download never happens and is "waiting"...

The App store accepts my Mountain Lion purchase and sends me a receipt, but the download never happens and is "waiting"...

Hi Why not just buy an iTunes card until your problem is sorted In uk they are £15.00 / £25.00/£50.00 Just enter readeem code into iTunes. Cheers Brian

Itunes has deleted my downloaded music. I still have my purchased songs in my library and I still have my downloaded music on my computer but the downloaded songs don't show up in my library. How do I fix this?

itunes has removed my downloaded music from my library. I still have all of my purchased songs and videos but the downloaded songs are missing. I still have the downloaded songs on my cpu just not in my itunes library anymore. How do I get these songs back in my itunes library?

Copy them from the other user account you were logged in with to your own account. Or if you are using iTunes 10.3 or later and live in the use, redownload them via iCloud beta. See this article for more information.
http://support.apple.com/kb/ht2519
B-rock

I just downloaded an album but one song won't play instead a message that "This computer is not authorized" to play the song. The prompt has a log in and when I log in it tells me the computer is already authorized. What gives?

I just downloaded an album but one song won't play instead a message that "This computer is not authorized" to play the song. The prompt has a log in and when I log in it tells me the computer is already authorized. What gives? Specifically the album is Flying Lotus - Until the Quiet Comes and the song is DMT Song (feat. Thundercat). I purchased the entire album and it even played fine the first listen through.

Hi,
If you are in a country that permits redownloads, delete track and go to iTunes Store > purchased and redownload. http://support.apple.com/kb/HT2519
Jim

I added some songs to my itunes but now my itunes won't play the songs - it says it can't locate the song although the Itunes match is turned on and it says all of my songs are in the cloud - anyone have any thoughts

i added some songs to my itunes but now my itunes won't play the songs - it says it can't locate the song although the Itunes match is turned on and it says all of my songs are in the cloud - anyone have any thoughts

Did you delete the hard copy of the songs from your computer after you uploaded them?
If so just highlight the said songs and delete but do not check the box that says delete from iCloud and your songs should play fine.
This happens when the original file is moved from the location that itunes was looking for it at and if you did this because you uploaded it then it will still be in the cloud you just need itunes to read from cloud and not think it's supposed to be finding the original file

I downloaded an album but some of the songs won't play - says my computer isn't authorized to play the song. I checked the authorization, and this computer is authorized. How do I fix this?

I downloaded an album but some of the songs won't play - says my computer isn't authorized to play the song. I checked the authorization, and this computer is authorized. How do I fix this?

If just some of the tracks on the album are doing that, that suggests those tracks are damaged.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

I have an iPhone 4 on IOS5. I signed up for itunes match. After everything uploaded to the cloud, my songs are messed up. I'll select a song and the title will show with the right art work but a different song will start playing. Anyone have a solution?

I have an iPhone 4 on IOS5. I signed up for itunes match. After everything uploaded to the cloud, my songs are messed up. I'll select a song and the title will show with the right art work but a different song will start playing. Some songs won't play at all even though they do appear in the itunes store. The artwork almost always shows u blank until you turn it to landscape then it will appear. Anyone know what's going on?

I have found that scrolling through the album list (past albums without art) triggers the progress wheel next to the wifi symbol. You can scroll quickly through the whole collection and then wait! Artwork will appear gradually...
However, repeat visits to the Music App might initially show no artwork again, but it might spontaneously appear more quickly this time. The bad news is that the whole Music App is now sluggish as ****...

TS1489 My songs won't play on Windows 7 version of iTunes. Everything on my PC is up to date. Windows Media Player works fine. I followed the directions and nothing has changed. I have already tried to re-install iTunes but that hasn't worked either.

My songs won't play on Windows 7 version of iTunes. Everything on my PC is up to date. Windows Media Player works fine. I followed the directions and nothing has changed. I have already tried to re-install iTunes but that hasn't worked either. If anyone knows how to solve this problem please E-Mail me at [email protected] or reply to this message.

Itunes worked after reseting my computer to factory setting however had trouble again after syncing my iPod and iPod shuffle. Is this a coincidence or could it be the cause of the problem?

My Itunes opens on my PC but the songs won't play, I have no idea about what to do?

My Itunes opens on my PC but the songs won't play. I have no idea about what to do to resolve the issue. I appreciate any help. It is an HP computer about a year old running Windows 7.

Try forgetting the network, reboot your iPad and then try joining the network again.
Settings>WiFi>Your network name>Forget this network. Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
Go back to Settings>WiFi>Your network name>Enter your password>Tap Join.
If that doesn't work, reset network settings. Settings>General>Reset>Reset Network Settings. Reboot the iPad again. Go back to Settings>WiFi>Your network name>Enter your password>Tap join.

My computer was rebuilt this week and I am in the process of setting up iTunes and have a weird setup issue. The music in my playlists plays but the same song doesn't play from the library. Initially, I opened ITunes while holding down Shift of control.

My computer was rebuilt this week and I am in the process of setting up iTunes and have a weird setup issue. The music in my playlists plays but the same song doesn't play from the library. Initially, I opened ITunes while holding down Shift of control key.

Scratch the post above - the musics that plays in the playlist also plays in the library and that is because i forgot that i imported from the cd yesterday. Basically, I see the rest of my music, but it doesnt' play and tells me it can't locate the file though the location in 'perferences' points to the correct location. Getting iTunes to play after a new computer or rebuild is a headache.

Song won't play on itunes but plays on quicktime

I just downloaded an entire album (not off itunes). However when i click on the song in finder, iTunes opens up but doesn't even display my song. Nothing happens. Not only does it not play, there is not evidence I even clicked on the song.
However when I open it on Quicktime is plays just fine.
I made an email account containing one of the songs that won't play. If someone can maybe dissect why the song won't play in iTunes I'd greatly appreciate it.
<Edited by Host>
I've attached the song to the first email sent to myself. Maybe if you could look at how it's encoded or something to help figure this out.
Thanks in advance!

MP3 files have structures which can vary according to the dialect of mp3 used. Some applications will only look at a file if it is perfect. Some are willing to try pretty much anything. (Like reading a post on Apple Discussion. If somebody omits grammar, punctuation, capitalization, and sentence structure I might not even try reading it, but some are willing to try and can make sense of it in the end.) There's something not quite right with the file (um, if this is of dubious origins it might not be surprising). iTunes won't look at it, but Quicktime is willing to have a go and can make enough sense of it to play it.
I opened the file with MP3Trimmer (well worth the minimal shareware fee IMHO, and has a pretty liberal trial version). Normally it would open a file like that in a few seconds. It took it about a minute of scanning before it did. I then saved the file in mp3Trimmer (it doesn't recode it so there's no additional quality loss) and it fixed whatever it didn't like and I could add it to iTunes.

Some of the albums in the Beatles package I downloaded from itunes will not sync with my iPhone 5. Some songs won't play. They did sync to my iPad and they all play on my iPad. What can I do? I've already deleted all songs from the iPhone and re-synced.

I downloaded the entire Beatles collection from iTunes in 2011. Some songs skip and won't play. Some albums won't sync to the phone but they sync to my iPad. I've deleted the entire music library from my iPhone, shut the phone down, turned the phone on and synced again to add the music but now 2 albums won't even sync (Rubber Soul and Revolver). I've tried dragging the songs to the iPhone, no luck. Any thoughts?

Sounds like you may need to re-download the entire albums from iTunes. See this KB article for how to download past purchases: http://support.apple.com/kb/HT2519.
I'd suggest doing it one album at a time. Delete one, download it from your purchase histor, then the next, etc.

TS1424 downloaded/purchased song won't play or quits playing-how can I delete it and download it again?

downloaded purchased songs will not play or quit playing. Need to delete the songs from my computer and download again, but how??

Hi..
Right or control click the track in your iTunes library then click Delete.
Help here > Downloading past purchases from the App Store, iBookstore, and iTunes Store
edited by: cs

TS1424 I downloaded a song from my laptop, but for some reason, the song won't play...

My computer is telling me it is unauthorized to play the song, but I downloaded it directly from the computer I want to play it on! Help! It isn't my home computer (which is a macbook), it's a work PC laptop. But lately I've been having some itunes problems on my work laptop...

Assuming this is an iTunes purchase delete the song and redownload from your purchased history.
tt2

HT1933 I've deleted my receipt but a downloaded song won't play

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