HT1933 I was charged 39.99 for a purchase I did not make. How can I speak to someone about this.

I was charged 39.99 on my credit card for a purchase I did not make. Who can help me with this.

If you didn't make the purchase, and nobody else has access to your account or devices and made it, then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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Charges have been made to my bank account from iTunes that I did not make . How can I speak to someone about this matter.

I have charges madero my bank account that I did not make. How can I speak to a live person? I show nothing on my account as purchased. The purchase on bank account says itunes store purchase. I think someone hacked my account. Any help?

Call your credit card company immediately and dispute the charges - sounds as though someone has used your credit card especially since there is nothing showing on your account as purchased.

How do I contact Itunes for a purchase I did not make., How do I contact Itunes for a purchase I did not make.

My son plays racing penguin, the game is for a toddle if you ask me, so why would they charge me $9.99 and 4.99 for anything associated with this game. I did not purchase this, and I thought that when you purchase anything you have to put a password in to confirm. This is why I let my son play this game and others. Please help me to get this off my credit card. I am being charged, 4.99 for one and 9.99 for the other. All of this is associated with Racing Penguin game that my 4 year plays.

Yo would ave to set the restrictions to not allow in app purchases.
It sound like your child purchased in app purchases.
There are no refunds.
You can try contacting itunes and asking for an exception.
Click "Support" at the top of this page, then click the link under "Contact Us"

I am being charged for itune purchases I did not make. Charges are appearing on my bank statement. I have been going around in circles trying to dispute the charges but am going round and round in circles with no success. Suggestions please.

I am being charged for itune purchases I did not make. Charges are appearing on my bank statement. I have been going around in circles trying to dispute the charges but am going round and round in circles with no success. Suggestions please.

I cannot get any response for HELP!!

I just received an email receipt from iTunes for a purchase I did not make $76.00. What do I do? Could it be phishing?

I just received an email receipt from iTunes for a product I did not purchase. Is this a phishing scam? How can I find out if it was really purchased?

The following describes how to see your purchase history: See your purchase history in the iTunes Store
The following also has information: How iTunes Store charges might look on credit and debit card statements
If the charge is not yours you may want to contact iTunes Support https://www.apple.com/support/itunes/contact/ and your credit card company.

TS3297 itunes have billed me for a purchase i did not make for items in my game 6 pound 5 pence

won't allow me to download or update apps due to my card not having the funds in the account to pay for this charge that i did not make and i will nor be making as im not getting ripped off!!

Try contact iTunes support via this page (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT204088 I was charged $1.99 for a tune I did not order or authorize. I would like to get a credit on my American Express.Thanks.

As written above, ITunes billed me $1.99 for music I did not purchase.
Please credit my American Express account this amt.
Thank you,
Betty Coleman
Betsue@ usa.net

We are all itunes users just like you.
You need to contact itunes support

I've received an email for a purchase I did not make.

However, clicking "report the problem" on my iPhone 5 and on my computer does nothing. It only takes me to FAQ... for which there does not seem to be an answer. Where can I actually report the problem and get a refund? This is SO frustrating!

If you didn't make any purchases, then I suggest changing your password
Apple ID: Changing your Apple ID password
If you have credit card information in your iTunes, take that out.
HT2731 how to delete a credit card: Apple Support Communities
As for the refund, it is not possible:
iTUNES STORE - TERMS AND CONDITIONS
All sales and rentals of products are final.
Prices for products offered via the Services may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple.
However, you can try to follow through this:
How to Get a Refund from iTunes | eHow
No guarantee, but you may have a chance.
Hope this helps.

HT4009 charged for an purchase I did not make

I bought an extra life from the candy crush application but I also got charged for unlock sweet surprise which should have been included in the price.
Before I entered my password to pay It only showed a total of £0.69, but I received the bill today and were charged £1.38.

So what would you like us users to do for you? Contact iTunes support. There's a link on the bottom of every page in the iTunes store.

Today I was charged INR 60 for downloading "FREE APP" of Kotak Mahindra Bank. There is no mention of this charge of INR 60 anywhere. Pls therefore reverse this charge immediately. When it's written FREE it should not be charged.

Today I was charged INR 60 for downloading "FREE APP" of Kotak Mahindra Bank. There is no mention of this charge of INR 60 anywhere. Pls therefore reverse this charge immediately. When it's written FREE it should not be charged.

you are just talking to other users like you. You need to contact the developer.

I uploaded the upgrade to Photoshop Elements 12 today. I got a "dispatching error" for Photoshop Elements, but was able to download Premier elements! I did not order Premier Elements, so I'm confused (unless this was a package that I did not know about)

I uploaded the upgrade to Photoshop Elements 12 today. I got a "dispatching error" for Photoshop Elements, but was able to download Premier elements! I did not order Premier Elements, so I'm confused (unless this was a package that I did not know about). I really want the Photoshop Elements upgrade - not Premier Elements. I do hope I did not pay for both - I only want one. Help!

Maryrhire910 I am sorry that you are facing difficulty downloading and installing Photoshop Elements 12. Are you downloading the installation files from Download Photoshop Elements products | 13, 12, 11, 10? If so what specific error are you receiving?

Itunes charged me twice on different credit cards. Can I speak with somoeone about this?

I have been charged for a song on two seperate accounts. Can I speak with someone personally about this?

You can contact them via e-mail/express lane.
Click Contact Us at the bottom of this page.

Download- my computer os was wiped and i need to reinstall my acrobat application. who can i actually talk to about this? i just spent 10 minutes on the automated phone cycle, which was very unsatisfying How to talk to an actual person?

my computer os was wiped and i need to reinstall my acrobat application. who can i actually talk to about this? i just spent 10 minutes on the automated phone cycle, which was very unsatisfying How to talk to an actual person?

while waiting for a phone number, if you need an installation file,
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I update my iPad with the new version 7.0.3 and my game Hay Day also was updated, but with another Apple ID that is not mine, how can i change and put my Appel Id ??

I update my iPad with the new version 7.0.3 and my game Hay Day also was updated, but with another Apple ID that is not mine, how can i change and put my Appel Id ??

Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID
Apple ID FAQs > http://support.apple.com/kb/HT5622

I was downloading an album, but the last song did not make it? Store said it could not do it at this time.

I was downloading an album, but the last song did not make it? Store said it could not do it at this time. There is black disk before the song?

Hey Skip,
I would check your Purchased section in the iTunes Store to see if you can try to download it again:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Welcome to Apple Support Communities!
Have a great day,
Delgadoh

HT1933 I was charged 39.99 for a purchase I did not make. How can I speak to someone about this.

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