HT1933 iTunes shut down when trying to play purchased tv show

have purchased a tv programme on iTunes and everytime I try and play it a notice comes up saying "iTunes has stopped working" and then closes the programme. Can anyone help with this?

many thanks.
Fault Module Name: QuickTime.qts
Fault Module Version: 7.66.71.0
Okay. let's first try uninstalling and reinstalling your QuickTime. We'll also take a few other explicit precautions, just in case. Best to print out a copy of these instructions, because at one stage of proceedings you won't be able to use a web browser.
Preliminaries
Download and save a copy of the QuickTimeInstaller.exe file from the Apple Website. (Don't run the install on line and don't start the install just yet. get the installer that doesn't mention iTunes.)
http://www.apple.com/quicktime/download/
*Uninstall phase*
Head into your Uninstall a program control panel and uninstall QuickTime.
Next, we'll remove any leftover program files and folders.
In Computer, open your C drive.
Open the "Program Files (x86)" folder.
Right-click on the "QuickTime" folder (if it still exists) and select "Delete".
Go back into your C drive (or whichever drive your operating system is installed on).
Open the "Windows" folder.
Open the "SysWOW64" folder.
Right-click on the "QuickTime" file (if it still exists) and select "Delete".
Right-click on the "QuickTimeVR" file (if it still exists) and select "Delete".
Empty your recycle bin.
*Reinstall phase*
Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
Now start the reinstall by doubleclicking the QuickTimeInstaller.exe file you downloaded earlier.
Reenable all security software prior to reconnecting to the internet and/or your network.
Does the QuickTime reinstall seem to go through smoothly? If so, try launching iTunes again and trying to play one of the affected videos. Do you still get the same iTunes error, or are the files playing properly now?

Similar Messages

ITunes shuts down when trying to play video

My iTunes software shuts down when I try to play a video from my iTunes Library or from the iTunes Store site. I have backed up the library and have tried to reinstall iTunes, but when I did the entire library reappeared and the same problem exists. My Quicktime does work and iDVD, too, with home movies, other online streaming and DVDs, So I'm sure that the problem is with iTunes.
IBook G4 Mac OS X (10.4.8)

I upgraded Quicktime and now it works.
IBook G4 Mac OS X (10.4.8)

ITunes shut down when trying to change photo setting

I just bought a new 30GB iPod on Wed and also had to d/l the new itunes. Everything snycs well, music, video, but when i try change the default photo settings iTunes shuts down. The defaut setting is for the photos to be in the Photoshop album folder. I dont have Photoshop, and everytime i try to change the photo folder it shuts down.
Anyone else have this problem?

Its the error message that says that iTunes experienced an error or something and nees to close
okay. i haven't had a lot of dealings with that message in that context with a 7.0.x. (troubleshooting techniques for it differ depending on what you are doing with itunes when itunes throws it at you.)
so (when you get home) let's get a crash log from itunes, and send it to the Apple engineers for a look.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
Generate the crash, collect the crash log, and and send it as an attachment to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing

ITunes shuts down when I try to purchase songs

When I click "buy album" it connects to the store, and then iTunes shuts down. It also shuts down when I try to "check for purchases." I am running the newest version of iTunes. It also did this with my previous version.
Real Player also shuts down, when I download videos.
I have re-installed both iTunes and real player around 5 times. So that will not help.
Powerbook G4

In addition to the other requested information, when was the last time ... or perhaps this will be the first time, to run Preferential Treatment to ensure your preference files aren't corrupt? If you can download it, it's at http://www.jonn8.com/html/pt.html. If you have OnyX, you can check your preference files using it, too.

Itunes shuts down when trying to move songs onto Ipod

For the last three weeks, I have been able to open i tunes, play music from i tunes, but when i plug my i pod in to transfer new stuff (from cds and i store) i tunes gives me a message syaing that it has encountered a problem and needs to shut down.
i have tried everything to get around this, but it bascially wont let me put more songs on to my i pod and forces me to close the window.
Help please!!!

now my ipod does work on my other comptuter without any problems.
5. Version of iTunes before you upgraded to 6.0.2
VERSION 5.014 --
6. Version of Fairplay on the songs you've purchased. (If you look at the general tab in the Get Info dialog, it tells you version of Fairplay.)
2
7. Automatic vs. manual sync. For songs / podcasts / video, which in 6.0.2 all have separate manual vs. automatic settings.
i only use this for music, so i have no way of knowing how these are set up.
8. Is there some sort of weird mis-identification of the iPod in previous versions of iTunes, like the Video sub-tab missing in the iPod preferences tab of iTunes preferences for Video iPods?
i have no idea what you are talking about.
9. Version of the iPodService you have running? (Go to C:\Program Files\iPod\bin, find the iPodService.exe file, right click, select Properties and you should be able to get a version number.)
6.0.2.23
10. Number of store accounts you have authorized on that machine?
1
11. Is the iPod Updater running in the background when you try to mount the iPod and iTunes crashes?
no
12. Has either of you tried connected one of these iPods to a Mac to see if it crashes on iTunes for Mac? Or does that heal the problem and then you can subsequently plug it into their Windows machine without problem. (This would tell me if it's a Windows only bug or if it's in both versions of iTunes.) The Genuis bar at an Apple retail store could help with this step. But I realize that this is the step with the highest level of inconvenience.
dont have a mac to connect to but it does connect just fine to my old computer which is using itunes 5 and ipod 5.0.1.4

ITunes shuts down when trying to import from CD

I have changed every setting and gone through every help file and uninstalled/reinstalled, etc and no matter what I do, when I try to import songs from a CD to iTunes, I get the message that iTunes has encountered an error and will be shut down at which point I have the option to send or not send the error report.
Why is this happening to me? I bought an iPod for my sister for a gift last night and loved it so much I went out and bought one for myself today and now I'm a little upset the only songs I can put on them are ones I buy from the iTunes music store

hiya!
just checking ... is that a dual core or dual processor PC?
iTunes for Windows quits unexpectedly importing CDs on a dual-processor or dual-core computer
love, b

Itunes shuts down when trying to restore or look at music...

I think my ipod is corrupt. If I immediately try to view my music from my ipod, it is all greyed out, and I can't choose anything. If I click on my ipod in itunes and view its information, then I try to choose to look at music, itunes just shuts down. Also if I try to restore, itunes just shuts down, and doesn't even give me a chance to restore. I know it's because I tried to download songs off of my friends computer using his itunes, but does any one know how to fix it???? Anything will help, Thanxs a lot!!!! Adaumus

I upgraded Quicktime and now it works.
IBook G4 Mac OS X (10.4.8)

Ipod shutting down when trying to play movies

My ipod is shutting down every time I try to play "movies". I have 4 dave mathews videos in quicktime(.mov) and Iv'e imported them into my itunes.I then converted them to play on ipod.I put them on my iopd, but if I try to play them I get a loud click from the ipod and it restarts,
What is the problem? any ideas?

I am having the same exact problem. The Ipod sounds like the hard disk revs, then stops. And it is doing this over and over and over again.

ITunes stops working when trying to play purchased video

Hey Everyone,
For some reason whenever I try to play a video or TV program that I purchased from the iTunes store it causes iTunes to shut down and it won't play the video. It does bring up the player for a few seconds then just hangs and a few seconds later it pops up a message that iTunes has stopped working. HELP PLEASE. I'm on 7 64 bit.
thanks

many thanks.
Fault Module Name: QuickTime.qts
Fault Module Version: 7.66.71.0
Okay. let's first try uninstalling and reinstalling your QuickTime. We'll also take a few other explicit precautions, just in case. Best to print out a copy of these instructions, because at one stage of proceedings you won't be able to use a web browser.
Preliminaries
Download and save a copy of the QuickTimeInstaller.exe file from the Apple Website. (Don't run the install on line and don't start the install just yet. get the installer that doesn't mention iTunes.)
http://www.apple.com/quicktime/download/
*Uninstall phase*
Head into your Uninstall a program control panel and uninstall QuickTime.
Next, we'll remove any leftover program files and folders.
In Computer, open your C drive.
Open the "Program Files (x86)" folder.
Right-click on the "QuickTime" folder (if it still exists) and select "Delete".
Go back into your C drive (or whichever drive your operating system is installed on).
Open the "Windows" folder.
Open the "SysWOW64" folder.
Right-click on the "QuickTime" file (if it still exists) and select "Delete".
Right-click on the "QuickTimeVR" file (if it still exists) and select "Delete".
Empty your recycle bin.
*Reinstall phase*
Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
Now start the reinstall by doubleclicking the QuickTimeInstaller.exe file you downloaded earlier.
Reenable all security software prior to reconnecting to the internet and/or your network.
Does the QuickTime reinstall seem to go through smoothly? If so, try launching iTunes again and trying to play one of the affected videos. Do you still get the same iTunes error, or are the files playing properly now?

ITunes suddenly crashes when trying to play purchased music

Everything's been OK (other than iTunes randomly rebuilding my music library every week or so...) I download a song from the music store. It attempts to import it and crashes. I manually find the song and drop it into iTunes, it crashes. I won't even import it. I try to play ANY purchased music, it crashes. I can play non-purchased aac and mp3 files just fine. I'm running itunes 6.0.1

Oh yeah, I forgot to say that i've also trashed my old iTunes and re-installed, and trashed the prefs.

Itunes shuts down when syncing videos to iphone 3gs

iTunes shuts down when trying to sync videos on my iPhone 3gs. Music syncs fine but when videos try and sync iTunes crashes ant suggestions?

When my new 80GB iPod attempts to sync my Outlook contacts information, Outlook opens, and then I get the "iTunes has encountered a problem and needs to close" screen and iTunes shuts down.
hmmmm. in the "further information" link, is there a particular compenent being identified as causing the crash? if so, what is it called?

Itunes shuts down when clicking anything

My iTunes shuts down when I click anything on the screen other than the music. If I click anything on the sidebar (Store, Playlists, Library, etc.) or the album artwork it shuts down. I have tried pulling all the iTunes preferences out of the library and restarting the computer. This does not fix the problem. This has been going on for a few months, but I have been downloading the newest versions of iTunes and it continues to happen.

Hey chaimoy,
It seems like you may be experiencing an unexpected quit from iTunes when importing a file into the iTunes library. I have an article for you that addresses this circumstance, and it can be found below:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
http://support.apple.com/en-us/HT203206
Thanks for using the Apple Support Communities. Have a good one!
-Braden

ITunes shuts down when I connect my iPod 30gb

I desperately need help. Recently my computer crashes and I reformated it. So I had to reinstall iTunes. Ever since then iTunes shuts down when I connect my iPod 30gb. A windows error message appears saying iTunes has encountered a problem and needs to shut down. I am unable to update my iPod which drives me crazy. Somebody please help!
I browsed through some threads which have similar problems as I do, but I am unable to reply in any. It says: This topic has been archived - replies are not allowed.
There's this thread here about the problem I am facing but I doesn't seem to understand the solution to it.
http://discussions.apple.com/thread.jspa?messageID=1630589
Can somebody please help me?

A windows error message appears saying iTunes has encountered a problem and needs to shut down.
let's get a crash log from itunes, and send it to the Apple engineers for a look.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
Generate the crash, collect the crash log, and and send it as an attachment to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing

Palm Desktop shuts down when trying to view calendar by month

I'm using a Palm TX with the latest edition of Desktop installed (I think that's 6.2). Everything is normal except, suddenly, I cannot view my calendar in monthly view. Daily, weekly and yearly all work fine. Desktop shuts down when trying to view in monthly view. I did a system restart, a Desktop reinstallation, a download of the latest version and installation of that version and, finally, uninstallment of the existing Desktop, download of the newest version and installation of that version. Nothing seems to enable me to view the calendar in monthly view. This is a spontaneous event. I've been running Desktop on a Vista Ultimate system since February without incident. I have no idea about how to solve this.
Thanks
Post relates to: Palm TX

Well, here's where we are now. It's a good thing that I have desktop on my office computer because when I tried a Hotsynch with my home desktop, Hotsynch wiped out all the data on my handheld and then hung up both the handheld and desktop in the middle of the Hotsynch. I'm going to overwrite the entire handheld with the office desktop file. As for the home setup, I'm thinking the only thing I can do now is uninstall Palm and wipe out the entire directory of files. Am I correct about this? Do I need to do a clean uninstall?
Post relates to: Palm TX

Adobe Photoshop CC shuts down when trying to open a file or save it!

Adobe Photoshop CC shuts down when trying to open a file or save it. I'm running windows 7 professional and have tried unistalling/reinstalling preferences but does not work. I will list the events logs for help in seeing what I need to do to make this work. Please help!
This is the first of 2 errors listed associated with photoshop cc.
Log Name: Application
Source:        .NET Runtime
Date: 10/12/2014 9:52:29 AM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer: Owner-PC
Description:
Application: Photoshop.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.TypeInitializationException
Stack:
   at P1.WICCODEC.CODEC.ImageCoreBasedDecoder..ctor(System.Runtime.InteropServices.ComTypes.ISt ream, System.String)
   at P1.WICCODEC.CODEC.WICBitmapDecoder.CreateICDecoder(System.Runtime.InteropServices.ComType s.IStream)
   at P1.WICCODEC.CODEC.WICBitmapDecoder.QueryCapability(System.Runtime.InteropServices.ComType s.IStream, UInt32 ByRef)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-12T14:52:29.000000000Z" />
<EventRecordID>62867</EventRecordID>
<Channel>Application</Channel>
<Computer>Owner-PC</Computer>
    <Security />
</System>
<EventData>
<Data>Application: Photoshop.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.TypeInitializationException
Stack:
   at P1.WICCODEC.CODEC.ImageCoreBasedDecoder..ctor(System.Runtime.InteropServices.ComTypes.ISt ream, System.String)
   at P1.WICCODEC.CODEC.WICBitmapDecoder.CreateICDecoder(System.Runtime.InteropServices.ComType s.IStream)
   at P1.WICCODEC.CODEC.WICBitmapDecoder.QueryCapability(System.Runtime.InteropServices.ComType s.IStream, UInt32 ByRef)
</Data>
</EventData>
</Event>
Second Error
Log Name: Application
Source: Application Error
Date: 10/12/2014 9:52:30 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer: Owner-PC
Description:
Faulting application name: Photoshop.exe, version: 14.2.1.570, time stamp: 0x52f4a1d7
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x531599f6
Exception code: 0xe0434352
Fault offset: 0x0000812f
Faulting process id: 0x16c8
Faulting application start time: 0x01cfe62c123b9d8e
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC\Photoshop.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 633cd65f-521f-11e4-a63f-001cc0725d07
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-12T14:52:30.000000000Z" />
<EventRecordID>62868</EventRecordID>
<Channel>Application</Channel>
<Computer>Owner-PC</Computer>
    <Security />
</System>
<EventData>
<Data>Photoshop.exe</Data>
<Data>14.2.1.570</Data>
    <Data>52f4a1d7</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.18409</Data>
<Data>531599f6</Data>
<Data>e0434352</Data>
<Data>0000812f</Data>
<Data>16c8</Data>
<Data>01cfe62c123b9d8e</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CC\Photoshop.exe</Data>
<Data>C:\Windows\system32\KERNELBASE.dll</Data>
<Data>633cd65f-521f-11e4-a63f-001cc0725d07</Data>
</EventData>
</Event>

The first error has nothing to do with Photoshop - that's some .NET application.
The second error is most likely connected to a third party plugin or driver.
And you're running Photoshop CC (14.x) instead of the current Photoshop CC 2014 (15.x).

HT1933 iTunes shut down when trying to play purchased tv show

Similar Messages

Maybe you are looking for