HT1933 Never got an email about purchasing a movie on iTunes, but got billed twice on two different bank accounts. How do I get refunded?

I have two different bank accounts and I still had my old on in my itunes when going to purchase the movie. Said the account was then not the right information...reposted my new bank account information that I wanted to get billed and it charged me on both accounts. How do I get refunded on the one account?

Both are 'proper' charges, one isn't just a temporary holding charge ? If they are then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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I purchased a movie on iTunes, but it will not play on my Apple TV1. It says the Apple TV is not authorized to play this content.

I purchased a movie on iTunes, but it will not play on my Apple TV1. It says the Apple TV is not authorized to play this content.

Annoying isn't it.
This seems to have started at the end of October and may be some kind of 'authorisation expiry' on the original unit that needs updating.
Solution include:
Purchase something on the AppleTV1 itself with DRM (a free TV Show episode might be an idea if yiou can find one).
Remove the connection to itunes by removing the iTunes library from AppleTV's Computers>Settings menu, then add it back again.
Remember this will wipe synced content from the AppleTV if AppleTV1 is syncing (My Movies/TV Shows etc) as opposed to streaming (My Shared Movies etc) from that itunes library. In theory direct purchases on AppleTV that have never transferred to itunes might survive the 'wipe for a clean slate for a new sync' process that happens when you remove a sync library but don't risk it and right click on the AppleTV Device in itunes, choose Transfer Purchases if there are any prior to resetting the AppleTV Computers entry and readding the library. If AppleTV is streaming only it's very quick to remove the libarry and re-add it as there's nothing to sync when you re-establish the connection - it works I've done it. Purchasing a protected music video on my other AppleTV1 which was synced also worked.
Good luck
AC

My daughter got pages, numbers etc free on her ipad 2 but I can't on my ipad 4. How can I get them free

My daughter got pages, numbers etc free on her ipad 2 but I can't on my ipad 4. How can I get them free

Is your daughter's iPad jailbroken?
How to get all the iWork apps, iPhoto, and iMovie for free on an eligible iPhone or iPad
http://www.imore.com/how-get-all-iwork-apps-iphoto-and-imovie-free-eligible-ipho ne-or-ipad
 Cheers, Tom

Hello I bought a audio book yesterday and it got charged to my bank account but I left the wifi zone and it didn't get downloaded but the charge still shows on my bank account how do I downloaded with out getting charged again ?

Hello I bought a audio book yesterday and it got charged to my bank account but I left the wifi zone and it didn't get downloaded but the charge still shows on my bank account how do I downloaded with out getting charged again ?

Store>Check for Available Downloads

I bought NOVA 2 and BFBC2 from iTunes, but I still have money on my bank account. In email was "Order is complete". Do I have a debt?

I bought NOVA 2 and BFBC2 from iTunes, but I still have money on my bank account. In email was "Order is complete". Do I have a debt?

You have encounter Activation Lock, the antitheft feature of the iPhone. The previous owner did not remove the phone from their account. The phone cannot be used until they do. Return to the store and let them sort this out. It is very unusual for someone to "forget" to disable activation lock, as it is necessary to do so to erase personal information on the phone. So it is quite likely you bought a stolen phone.

I purchased the movie The Avengers but when I try to download it to my iPad, I keep getting error messages. What went wrong?

I just purchased the movie The Avengers from my iPad. It took a while to download, but then I would get a error message that download isn't complete and to retry. I'd retry and the same message would pop up again. What went wrong?
Thanks.

While you can redownload most past purchases without charge, you can't redownload movies without paying again. See Downloading past purchases from the App Store, iBookstore, and iTunes Store: http://support.apple.com/kb/HT2519

TS1424 I purchased a movie on itunes but am unable to play it. I get a window that says unable to view. First time I've tried an iTunes movie purchase. The movie is Pulp Fiction.

Purchased Pulp Fiction as my first ever iTunes movie purchase. Won't let me view movie, says not available... Frustrated. What am I doing wrong?

If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases > http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service > Apple Support iTunes Store Contact Us

My laptop that i loaded my ipod onto when i bought it is not working, and i now have a mac, and recently purchased an album from itunes, but it won't load/ sync to my ipod. how do i fix this?

just bought an album from itunes but it won't sync to my ipod. i was using a PC but am now using a mac. Is there anything i can do?

iTunes & iPod Hints & Tips
iPod: Frequently Asked Questions

I got a new computer and loaded Firefox on it, but all my old Firefox favorites are gone. How do I get them back?

I used Firefox on my old machine w/ Windows 2000, and had over 100 favorites for websites. I copied my favorites files from the old computer and then copied it onto the new one which is Windows 7. I thought it would have all my current favorites, but apparently it just had those I used to use in Explorer on the old machine, before I switched to Firefox. How can I find or recover my Firefox favorites so I can use them on the new machine? THANKS in advance.

See this support article: <br />
http://support.mozilla.com/en-US/kb/Recovering+important+data+from+an+old+profile

Unable to purchase HD movies on iTunes to watch on my Macbook Pro with Retina Display?

I tried to purchase HD movies on itunes but was presented with an error message saying 'This cannot be played in HD on this computer. If you buy the HD version, you will have to transfer it to an HD-compatible device in order to watch it. Or, you can buy the SD version and watch it on this computer.' but this was obviously not right because i'm using a Macbook Pro with Retina Display 15" and it's resolution of 2880x1800 far exceeds the minimum screen resolution required for HD playback. Performance was not the cause either as this is an 2.6ghz quad core computer with 16GB of RAM. Any help on this matter? Thanks in advance.

I talked to Apple Support and we at least stopped the bleeding, a little bit. These are the troubleshooting steps I did before I contacted Apple Support:
1. Reinstalled OSX
2. Restore the last known good Time Machine Backup.
This did not fix my issue, so I called Apple Support and they told me this:
1. Turn Power off.
2. Wait 15 seconds.
3. Plug in Magsafe adapter.
4. Wait 15 seconds.
5. Hold down the Shift+Option+Power Button for 20-30 seconds.
6. Turn Power back on.
Ok, this stopped the bleeding a little, but as soon as I plugged in a Apple USB Superdrive
and a Apple Mini Displayport to VGA Adapter. This "USB Devices Disabled" pop-up pops up like every 30 minutes now. At least, it is not constantly popping up after I close it, so I guess it will do for the temporary. Going to contact Apple support, later, though to see what else can be done.

I got an email about recent purchased but i am really concern about that cause i didn't purchase any of them

i got an email about recent purchased but i am really concern about that cause i didn't purchase any of them

Beware this is a common phishing scam: you get an authentic-looking email saying your account has been charged - usually a significant amount of money, to get your attention - and "click here" to confirm. Don't do that.
Check your purchase history as King_Penguin wrote. If the purchase does not appear, delete the email and forget about it.
Read:
Identifying legitimate emails from the iTunes Store
Identifying fraudulent "phishing" email

I got an email about a Gift Certificate I bought

I got an email about saying my email address was used to purchase a gift certificate. And I don't know what it's talking about! I recently got a new iPhone and haven't bought anything off iTunes yet till today. I bought a ringtone, is that what it's talking about?

You either recieved one, or you gifted one. Have you looked at this article: iTunes Store: How to use your iTunes gift certificate

I got an email about icloud being full

I got an email about icloud being full.
How can I see what is my icloud?
I looked online at icloud.com. but I could not see anything there?
Can I see my files on icloud.com somehow?
Can I see what is on icloud on itunes? Without my ipad hooking up?
Can I see what is in icloud without having my ipad?

You can see what your iCloud storage is used for and delete any unwanted content at settings > iCloud > backup & storage > manage......

I got an email that said I have unused iTunes Store credit associated with your Apple ID. I can't find how to accesss those credits. Can someone please help me?

I got an email that said I have unused iTunes Store credit associated with your Apple ID. I can't find how to accesss those credits. Can someone please help me?

Dakota-- I received a notice from them once about the same thing.They just want you to spend some more.All I have ever done is buy and redeem itunes cards.When I do that,I have a credit balance.To "access" your credits,you simply need to buy something.

Hey please please help me my serial no - DN*****TWF.my iphone got water damaged but apple says this serial no has replaced but i had never replaced i lost my thousands.please tell me what to do.my iphone 5 is in dead conditions.how can i get my refund?

hey please please help me my serial no - DN******TWF.my iphone got water damaged but apple says this serial no has replaced but i had never replaced i lost my thousands.please tell me what to do.my iphone 5 is in dead conditions.how can i get my refund? means how to get replacement or other chances to get my ruppe refund?for god say please help my please...!!
<Personal Information Edited by Host>

Sorry, it appears you were scammed. The phone you have was replaced, either under warranty, or as an out of warranty replacement, & should have been returned to Apple. Unfortunately, some unscrupulous retailers will fix these phones, & then re-sell them. Your only option is to go back to whoever you purchased the phone from & confront them

HT1933 Never got an email about purchasing a movie on iTunes, but got billed twice on two different bank accounts. How do I get refunded?

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