HT1933 Pre ordered an Album. Unable to download it to my iphone.

Appears in the store as purchased. Does not appear in the Music app as Purchased. Does not appear as "Not on this iphone".  Should there be a "download button" on the album page in itunes? Why is this such a hassel?
Does not appear in "most recent" download section from Itunes app. Ive been charged, the transaction is pending in my bank account.
Automatic downloads is switch on in the itune&app store settings.

Hello samtown12,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Downloading a pre-ordered item
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
Best of luck,
Mario

Similar Messages

  • I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?

    I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?

    Hello KailaRy
    Check in your iTunes folder on your computer to find the files. If they are there, then drag on top of iTunes to import them in. If they are not there, then report the issue to the iTunes Store.
    Where are my iTunes files located?
    http://support.apple.com/kb/ht1391
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Regards,
    -Norm G.

  • I pre-ordered an album and it says its purchased but I cannot download it

    I pre-ordered an album last november, and now it's finally avalible. On my Ipod, it says purchased, but there is no option for me to download the album. I also tried on my PC, and it still says purchased, but I cannot download the songs! Please help

    Hello atthetop
    Typically with pre-orders you should have received an email to download your tracks. If you have not received it, then report the issue to the iTunes Store.
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Regards,
    -Norm G.

  • Hi. I pre ordered an album from iTunes using my iPhone 4S. Once released I received an email with a download link. I followed the link which took me to the store. On the store the album

    Hi. I pre ordered an album from iTunes using my iPhone 4S. Once released I received an email with a download link. I followed the link from the email which took me to iTunes Store. There I found the album & all tracks shown as purchased but with no apparent way of downloading. When I check for items to download, it isn't there. When I check purchased items purchased, it isn't there either. It only appears when I tap the album cover from the front page & then only as purchased.

    Hello 28mexiworth
    Check your Music app to see if it already downloaded. You can also check iTunes on your computer to Check for a available downloads. If you are still not able to get it, then report the issue to iTunes.
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/ht1725
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G. 

  • I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get

    I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get my music and don't even see available downloads in the iTunes Store

    Check this link, http://www.apple.com/support/itunes/ and go to the contact page.
    Sorry, here you go https://ssl.apple.com/emea/support/itunes/contact.html
    Message was edited by: ChrisJ4203

  • HT201272 I pre-ordered an album, but only 2 of the songs from that album are showing up to download. What do I need to do to get the rest of the album that I already bought?

    Not sure what is going on here. I pre-ordered an album. One of the songs was available for instant download so I have that in my library now. I received an email saying that the rest of the album is available for download. When I go into my purchased songs as instructed, it only shows 2 other songs from that album. Not sure what I need to do.

    Hi libby2350,
    Welcome to the Support Communities!
    Depending on your settings, the songs may already have been downloaded to your iTunes library.
    The article below will explain how the Pre-orders process works.
    If you still cannot find this music on your computer, the iTunes Store Support team will be happy to help you with your order.
    iTunes Store: About Pre-orders
    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloadsto begin downloading your pre-order.
    I hope this information helps ...
    Have a great day!
    - Judy

  • I pre ordered an album and when I went to download all it said was purchased and i no i have no email to verify my purchase what do I do????

    S I pre ordered and album and it cam out but it was not downloading. When I o to the iTunes Store it just says purchased so i can't download it. I never received and email and I have no idea what to do please help.

    Check Purchase History
    http://support.apple.com/kb/ht2727

  • I pre ordered an album, it says I purchased it and it's still not downloading

    I recently pre ordered an album, it says I purchased it but still won't download, I don't know why this is happening and it's aggravating. Somebody please help me

    When you pre order an album you don't get the album until it's released to the masses. Look at the album and iTunes it should say when you can download the album with it's release. I hate giving bad news but at least nothings wrong with your account

  • I pre-ordered an album and it wouldn't download so i need to know how to get a refund

    i pre-ordered an album and tried to down load after the release date.  it wouldn't down load and i wasn't able to get a refund.  please advise.

    Hello techmo200,
    Follow the steps outlined in this article to report an issue with your purchase:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933
    Thanks,
    Matt M.

  • I pre-ordered a album off iTunes and now it won't download

    I preordered a album and now it won't download it says it's purchased but won't download?

    Hello there, Courtney.
    Preorders can sometimes be tricky. The following Knowledge Base article goes over one way of getting to your purchased content:
    iTunes Store: About Pre-orders
    http://support.apple.com/kb/ht5714
    Particularly:
    Downloading a pre-ordered item
    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
    That "Alternatively" step usually does the trick for most folks, but if your issue persists, you can try the steps in this article:
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/ht2519
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • I pre-ordered an album and i did not get it! i payed 14 some dollars for it and never received it i checked to see if i bought it and it said i did. i looked to see if i could re download the album but i dont know how please help!

    I pre-ordered an album and i did not get it! i payed 14 some dollars for it and never received it i checked to see if i bought it and it said i did. i looked to see if i could re download the album but i dont know how please help!

    If you are in a country where music can be redownloaded then it should show in the Purchased tab in the iTunes store app on your phone, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes. If it doesn't show there then does the Store > Check For Available Downloads menu option on your computer's iTunes find it ?

  • Why did i pre order an album weeks ago for it not to download it !!!

    Why did I pre-order this album so I can hear it as soon as it came out but I'm all over apple trying to figure out why the heck it won't download!!!! Thats completely asinine and I'm highly upset it, if this problem isn't fixed by morning further action will be taken. This phone cost to much to have any petty flaws, like really why couldn't I have just waited until i woke up the next morning to buy it if this was going to be such a Hassle. This is a conundrum and i don't appreciate having to wait all this time to listen to an album I purchased weeks ago. This is a flaws you all should have fixed LONG AGO ! -.-

    I feel your pain but there's no-one here from Apple to hear this.  It's a user-to-user forum.
    See if the "More LIke This" posts offer any help

  • I pre ordered an album from iTunes it's now out but it hasn't downloaded what do I do

    I pre ordered an album from iTunes it's now out but it hasn't downloaded what do I do

    What does this have to do with iPhone hardware?
    If there are issues with iTunes purchases, contact iTunes customer support.

  • I pre ordered a album and it says purchased but will not download

    I pre ordered a album and it says purchased and has been released but will not download

    Hey Sspafford!
    I have an article here that can help you with this issue:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

  • HT203200 I have pre-ordered 2 albums, but iTunes won't let me download them. How do I download them?

    I have recently pre-ordered 2 albums with 3 gift cards i recieved for christmas. iTunes is not letting me download my 2 albums. I would like to have them in my library since they are already out and purchased.

    I tried cancelling the pre-order, and now iTunes thinks I've purchased the entire album, but only one song is available to download. What the heck is going on?!

Maybe you are looking for