HT1933 The app purchased is not compatible with current hardware, how can I get a refund?

I purchased an app just about an hour ago and it tells me that the app is not compatible with the hardware I already have and in good working order. I already bought an app for the same hardware for my iPhone, it's just different version for the iPad, so I bought it.

Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app, click the arrow to the left of it, click the 'Report a Problem' button :
and then the 'Report a Problem' link on its line :
and select 'inadvertently purchased' as the problem and fill in the details (iTunes support should reply within, I think, about 24 hours).

Similar Messages

  • HT1925 i have delete whatsapp by mistake and now the new version is not compatible with my iphone, how can i take it back again ?

    Hello i need help, i unloaded the new version of whatsapp and now is not working because my phone is not compatible, i delete it, and now i can not unloaded it again ! how can i unload the old version again ? thanks

    If you did not make a backup of the old version of the app before you deleted it, there's no way you can get it back now. The current version should still work on your iPhone 3GS, though. You just need iOS 4.3 or later, so if your iPhone still has an older version, update to the latest iOS.
    If, however, you really have an iPhone 3G, not a 3GS, then unless again you make a backup copy of the old version of the app, there's nothing you can do until you're ready to get a newer iPhone since iOS 4.2.1 is the final version your iPhone 3G will run.
    This question, by the way, would have better been posted in the Using iPhone forum rather than here in the QuickTime forum.
    Regards.

  • HT1904 My 4 yr old accidently made a purchase of 69.99 on iTunes. How can I get a refund of the app and uninstall

    My 4 yr old accidently made a purchase of 69.99 on iTunes. How can I get a refund of the app and uninstall

    Contact iTunes store support and request for a refund:
    http://www.apple.com/support/itunes/contact/
    They may also need your order numbers so it's best you get them ready.
    You can find your order numbers on your email receipts and in your Purchase History. If you need to review your Purchase History, follow the steps in this article:
    http://support.apple.com/kb/HT2727
    Hope this helps. =D

  • HT1941 Please, my Mackbook Air was stoled and I have the invoice, but do not have serial number. How can I get it?

    Please, my Mackbook Air was stoled and I have the invoice, but do not have serial number. How can I get it?

    The serial number would also be on the box if you still have that.

  • I have a mac osx 10.4 and all the new versions of fire fox are not compatible with my computer, how can upgarade so I can get to my gmail account, etc?

    I can't access my email on firefox , it states that I am using an old version of firefox that is no longer compatible with gmail, however when I try to upgrade to a newer version I get a window that says that my computer is not compatible with the new version. Is there one that is??

    Current Firefox versions require a Mac with an Intel processor and OS X 10.6 (Firefox 16 runs on Intel Mac OS X 10.5).
    *http://www.mozilla.org/firefox/25.0/system-requirements/
    For an unofficial Firefox 17.0.10 ESR compatible version that runs on a PowerPC Mac with OS X 10.4.11 or OS X 10.5.8 you can look at TenFourFox.
    *http://www.floodgap.com/software/tenfourfox/
    *http://www.macupdate.com/app/mac/37761/tenfourfox
    *http://code.google.com/p/tenfourfox/wiki/ReleaseNotes1710
    See also:
    *http://code.google.com/p/tenfourfox/wiki/PluginsNoLongerSupported
    *http://code.google.com/p/tenfourfox/wiki/QuickTimeEnabler
    *http://code.google.com/p/tenfourfox/wiki/AAATheFAQ

  • I am using the Kurzweil 3000 software and before I can use Read the Web, KESIReader Firefox extension must be installed. This is not compatible with Firefox 5, how can I make your extension to work with my software?

    I use the kurzweil 300 software and before I can use Read the Web I must first install the KESIReader.xpi Foxfire extension into Mozilla Foxfire however, the extension is not compatible with Mozilla Foxfire 5 which is the version installed on my computer. What can be done to make this work with Kurzweil 3000 software and the Read the Web tool?
    Mozilla Firefox or Microsoft Internet Explorer 7 or 8 Web Browser.
    Can you help me with the information I have provided I know the rest of the requirements are meet.

    Install Firefox Portable 3.6.22 to your hard drive for that website. <br />
    http://portableapps.com/apps/internet/firefox_portable/localization#legacy36

  • I need to use an older version of FireFox for the Mac (3.0) to be compatible with another program; how can I get it?

    My company uses SalesForce CRM and recently changed wholesale to Macs. Unfortunately, certain functions in SalesForce are not compatible with the current version of Safari or any version of FireFox newer than 3.0 and we need to be able to use those functions. How can I download that version for the Mac?

    There is also a portable Firefox 3.0 version via this link:
    http://prdownloads.sourceforge.net/osxportableapps/PortableFirefox_3.0_en-US-OSX_r4.0u.dmg?download
    It can take some time before the download starts.

  • I thought I was getting more GBs for my ipad and it ended up the Icloud, I purchased $20.00 annually only to find out this was not what I needed and for sure I do not want it annually.  How can I get a refund?

    I thought I was getting more GBs for my ipad so I could download from the APP store and I ended up getting for $20.00 annually more storage for my ICLOUD; this is not what I wanted, how do I get a refund?

    If you're in the U.S., call 1-800-MYAPPLE.

  • Ive been using the ant tool ar sincw i had firefox all of a sudden i rest art and sais not compatible with my version// How can that be

    it suimply stopped working and when i tryed to reinstallit it sais not compatible

    Is it the Ant Toolbar you are trying to use? [https://addons.mozilla.org/en-US/firefox/addon/video-downloader-player/ https://addons.mozilla.org/en-US/firefox/addon/video-downloader-player/] . The developer hasn't made the toolbar compatible with Firefox 10 yet. There is a Beta version which is compatible with Firefox 10, however BE VERY CAREFUL when installing Beta software. It may just be better to wait until an official release.

  • Help!  iTunes has completely disappeared off my iPhone 4s, yes the program, not just the app, and all my music has gone!  How can I get this back?  Thanks!!

    Help!  iTunes has completely disappeared off my iPhone 4s.  Yes the Program, not just the app!  All my music has just vanished!  How do I get this back!!
    (p.s. I do suspect a deletion has occurred courtesy of my 4 year old nephew, some other stuff has gone too, but beats me how he deleted a whole program!!!)

    Hi clorowan
    I found the following information that may be helpful:
    iTunes: Finding lost media and downloads
    http://support.apple.com/kb/TS1408
    Alternatively, if your media was downloaded from the iTunes Store, you may be able to download it again free of charge:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    Thanks,
    Matt M.

  • HT3951 I uploaded the new update on my iphone and now my app purchaes are not on my phone. How can I get them back

    I uploaded the new update fir the Iphone. Now all my apps I have purchased are gone and not showing on my phone. Can someone help..

    Put the device in DFU mode (Google it) and restore.

  • Reload every is not compatible with firefox 6 how can I go back to previous firefox

    I have more then one add on that is no longer usable with firefox 6 so I don't want it. How can I uninstall 6

    '''[https://addons.mozilla.org/en-US/firefox/addon/reloadevery/ ReloadEvery]''' extension -- Reloads web pages every so many seconds or minutes.
    If you look at the user comments they indicate that users are running it by upping the maxVer which you can do easily by ...
    To force extensions that were working in Firefox 4 and Firefox 5, install
    the [https://addons.mozilla.org/firefox/addon/add-on-compatibility-reporter/ Add-on Compatibility Reporter] extension. (more detail in item 15 see notes below)
    If the above solutions solve your problem please mark as solved
    You can make '''Firefox 6.0''' look like Firefox 3.6.*, see numbered items 1-10 in the following topic [http://dmcritchie.mvps.org/firefox/firefox-problems.htm#fx4interface Fix Firefox 4.0 toolbar user interface, problems (Make Firefox 4.0 thru 6.0, look like 3.6)]. ''Whether or not you make changes, you should be aware of what has changed and what you have to do to use changed or missing features.''
    * http://dmcritchie.mvps.org/firefox/firefox-problems.htm#fx4interface
    Instead of constantly refreshing, you could refresh a selection of tabs with the following extension:
    Multiple Tab handler ( 74.8KB download) see my usage notes
    * https://addons.mozilla.org/firefox/addon/multiple-tab-handler/
    * http://dmcritchie.mvps.org/firefox/multiple_tab_handler.txt
    If you want to test out the functionality of anything involving Tab use this test page. (the strange name is derived from my keyword shortcut to the page is "_")
    * http://dmcritchie.mvps.org/firefox/tab_capacity/001_with_underscore.htm

  • I would like to update Pages from 4.1 to 4.2. I did not purchase it from the App Store but installed it with iWorks. How do I complete the upgrade?

    I would like to update Pages from 4.1 to 4.2. I did not purchase it from the App Store but installed it with iWorks. How do I complete the upgrade?

    The iWork 9.2 updater is for those using Mountain Lion. Why do you want to update to Pages 4.2 if you're still running Lion? There is no benefit & many users have had problems.
    That being said, you must make sure the applications are where the installer initially put them. The updaters are very picky. If the location is not where the updater is programmed to look or if the folder doesn't have the name the updater looks for, it will not work. The applications cannot be renamed or moved. All three applications must be in the iWork '09 folder in Applications. That iWork folder must be named iWork '09. If it doesn't have the '09 Software Update won't find them & the updaters won't work.
    Now, choose Software Update from the Apple menu, from System Preferences or launch the Mac App Store & click Updates. You should get a window similar to this screenshot. Now click the Update button next to iWork 9.2.
    Alternatively, you can download the standalone update here.

  • "This code is for an app that is not compatible with this device.  You can redeem it on your desktop computer or a compatible device."

    Keynote code says not for this device HE6FYH769R44 “This code is for an app that is not compatible with this device.  You can redeem it on your desktop computer or a compatible device.” iPad 2 Version 4.3.5 (8L1) Model MC916LL Serial Number:  DN6G9C4LDFJ0

    thanks kiltedTim its working your right it appears as they same game and now i can purchased and buy and item using my new apple id thanks a lot your a great help, Oppps i have one more questioned on it you have any idea how to changed a country regioned that still have a store credit balanced of point .23$ i want to changed it into the japanes store that which i have and itunes card, 

  • HT1199 My mac has OSX version 10.8.2 and I'm try to install an aiport express base station which requires 10.5.7 or later. Yet when I try to install the software it says the base station is not compatible with my mac version - how do I resolve?

    My mac has OSX version 10.8.2 and I'm try to install an aiport express base station which requires 10.5.7 or later. Yet when I try to install the software it says the base station is not compatible with my mac version - how do I resolve?

    You already have the software installed that you need if you have 10.8.2.
    If AirPort Utility cannot find the Express, that is another matter. More software is not needed. More troublehooting is needed.
    Power up the Express for a full minute
    Hold in the reset button on the Express for 7-8 seconds and release
    Allow a full minute for the Express to restart
    Click the AirPort icon at the top of the Mac's screen
    Look for a heading of New AirPort Base Station
    Just below that, click on AirPort Express
    What happens?

Maybe you are looking for