HT1933 The Report a problem link doesn't work on my email receipt.

I want a refund for a piece of garbage app, but the report a problem or review link doen't work.

Yu can try contacting iTunes support via this page if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
It sounds like your son made an in-app purchase, you can turn them off on your iPad via Settings > General > Restrictions > In-App Purcahses 'off'. And depending upon what version of iOS that you have on your iPad you may also have a Require Password setting which you can set to 'Immediately' (the default is a 15 minute period during which it doesn't need re-entering).

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Help! The smurf game did not give me my $25 I tried the "report a problem" it doesn't work! Help! What can I do?

Help! Someone! I can't get help from iTunes anyone else feel
Iike they got robbed? I can't get my $25 offer in the smurf game. I bought a special offer and the game didn't give me my 350 smurfberries,I tried reaching iTunes
But can't I tried the usual means but can't report my problem let alone get my money back! I need help? Anyone else had a similar problem?

Automatic downloads will only work if you turn it on before you download the app.
Are you sure that you are signed into the correct or the same ID on the iPad as you are using in iTunes on your computer. Settings>iTunes and App Stores. Check the signed in ID there.
Do you have any restrictions enabled? Settings>General>Restrictions. Installing if apps can be restricted and you might have content restrictions set as well.

I download a rental movie and don't want to finish the downloading but I Use the report a problem link in your account history...but i didn't get any answer from Apple

I download a rental movie and don't want to finish the downloading but I Use the report a problem link in your account history...but i didn't get any answer from Apple

The posted did what this said:
How to report an issue with Your iTunes Store purchase
The link includes the statement:
"The iTunes Store's Customer Support team will contact you as soon as possible, typically within 24 hours."
Applelover1 wrote:
Usually Apple won't respond, instead they will just fix the problem you have suggested if it is a problem that persists in other user's computers. What problem did you report? Did you ask for them to respond?

HT1933 The Report a Problem button in iTunes re-directs to this website? The website says to go back to iTunes. Infinite loop!!! I want to report a problem!

How can I report a problem in iTunes, when iTunes re-directs to the apple website? Is there an email address?

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report your issue to the iTunes Store.
Regards.

REPORT A PROBLEM link does not work

I received an email with an invoice for a purchase of 5 apps that I DID NOT PURCHASE. IT'S ALL IN CHINESE AND I DON'T EVEN KNOW HOW TO READ CHINESE. After following a tutorial on how to report a problem, i clicked on that link 'report a problem' next to the apps the thief purchased BUT IT BOUNCES ME BACK TO THE ITUNES SUPPORT PAGE. Unlike the tutorial, it did not bounce me to the 'select your problem' page. I want to report this problem so that I may get a refund on those apps i did not buy ( and do not even have on my ipod! ). Please help me.

I can confirm that report a problem sends me nowhere when I click it. Funny how when it comes to reporting that it doesn't work

The Indesign Trial, download link doesn't work

I'm having trouble with the Indesign Trial download link, cant seem to download.
Currently using OSX 10.9.2 and Firefox
Have already created a creative cloud and when i click on the download 'buttom' this address comes up and firefox nor safari recognises this:
aam://SAPCode=IDSN?productVersion=9.0?passPhrase=ZCvLf5xz89JxEbVj1VKD3pVv1BlgH8zeMqinUDuR/ FyOSXlgIcj9IsxGX+ZYYTwdouoFAPFQpvZeZDFeqdp4FdGqx3habHtIEOK92X6R09yb0EoHpSJKhWuhD9UWZsIUnv+ kc+u4n0Gh9zJQnedPz76pjcZNKo3f6f0E1RIa1vQ=
If someone can point me in the right direction it would be a great help
Thanks

The information in this Adobe link may help you:
http://helpx.adobe.com/creative-suite/kb/download-install-trials.html?t2

HT1933 All the "report a problem" links from my purchase keep sending me to this site and not to the problem menu.

Anyone know why/how to make it work?
Much appreciated!

You can use this link to contact iTunes Customer Service...
Apple - Support - iTunes Store - Contact Us

I've gotten a Firefox update prompt twice now that I suspect could be malware. It never connects and the "view more information" link doesn't work. Can you advise?

It's a small window labeled "Software Update" with the Firefox logo. It reads:
It is strongly recommended that you apply this update for Firefox as soon as possible.
The link provided reads: View more information about this update.
The link is inactive and when I tried to update it searched and searched -- the phrase "connecting to . . ." was on-screen for long time, but nothing ever happened. I closed the window, then tried to learn more but the prompt didn't come back until today.

You are not running the latest version of Firefox so it may be a genuine prompt. Try downloading and installing the latest version of Firefox from http://www.mozilla.com/ then see if you still get the prompt.

HT1933 how report a problem with a app purchase

no work

What 'no work', the purchase of the app or the app has downloaded but doesn't work on your device ?
If the purchase isn't going through then what happens, are you getting an error message ?
If the app has downloaded but doesn't work on your device then have you tried deleting and redownloading it via the Purchased tab in the App Store app on it ? If that hasn't fixed it then have you contacted the developer ? If you have and they can't help then try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

FRUSTRATED - Report a Problem links not working on OSX or iOS

Apple, youre killing me man. Looong time Apple user here.
Used to be I could click on a support link anywhere and it would simply, and intuitively take me where I wanted to go. Today, thats not the case. Not sure whats going on.
I bought a Fax app and tried to send a few faxes. Turned out, the quality of the sent fax was terrible, and unreadible by the recipient (even after three attempts, and three different types (jpg, pdf, etc). I simply want a refund since the product didnt live up to its advertised capability.
I went to my email receipt, found the three .99 fax purchases and clicked on "Report a Problem"...hoping for an easy solution. Nope...instead it too me to the iTunes download page. Great. Thanks Apple, I already have iTunes.
So then I thought I would just go to my iPad or iPhone and click on the same link. Once I clicked on it "Cannot Connec to iTunes Store".
My attempts to find a solution on these forums has been fruitless. I feel like im back in the days of trying to find anything on Microsofts site...just a never ending loop of redirects.
Also, even when using the contact iTunes support links and typing in "refund app purchase", I get a return of "This is the most effective solution for your product and topic. Select how you want to proceed."
"Apple ID: Tips for protecting the security of your account"
Then, when I click on the Email icon for "More Options", even THAT link doesnt work.
So here I sit. If anyone has cracked this code please pass it on.
Thanks,
David

You could try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link.
If that also doesn't work then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

I got hacked and the 'Report a Problem' isn't working. Who can I contact about the purchase I didn't make?

There is a purchase on my iTunes account made yesterday. I DID NOT make this purchase, but the 'Report a Problem' feature is not working. I am following the directions from the Help section accurately. When I logged in though, it said I needed to change my password because of suspicious activity. Who can I contact?

Hello,
I woke up today around 9:30 am UK Time, checked my emails on my phone and then started playing "Talking Ginger" kids game because of one of the offers, around 10:00 I noticed an email alert on top of my iphone screen about itunes receipt.
When I opened this, it was about "Kids Song Collection" purchase reciept for £1:49.
I was shocked because first of all my 3 years old daughter is sleeping, secondly I have security settings configured in iphone with a complex password to purchase and she does not know that password and thirdly I am using the phone and I know I didn't even open App Store or that app so how come this has happened. I did a search on google about how to report and tried to follow the process through itunes but every time I click on "report a problem in itunes" this opens a new apple page in firefox "http://www.apple.com/uk/support/itunes/"
Whilst further browsing Purchase History in itunes I also noticed another purchase from yesterday about "FireWorks Arcade" and this was unbelieveable because I didn't even receive any receipt yesterday about that purchase and again I am the only one who can make purchases due to the complex password known only to myself.
I am not sure what is going on here, but clearly as per today's incident it seems that apple is loosing their control.
Please advise what can be done here.

Report an app that doesn't work

Can someone please tell me how to report an app that doesn't work and get a refund?
The app won't allow feedback (as soon as you type anything the "Submit" button is disabled) and the link for its support goes to a web site that appears to be totally unrelated.
The "Report a problem" link on iTunes just takes me to the generic support page with a 1000 links to various forums etc. That's for nothing Apple.
I can provide more details but I don't even know if this is the right place yet.
Now maybe it's just me being a newbie with this whole Apps/iPad thing but it is NOT a user-friendly system IMO.
Rob

Express Lane is indeed how you contact the iTunes Store. The page I provided the link to is the one you reach when you click "Contact Support" in the sidebar.
Is there no simple way to immediately cancel an order if you realize in the first fifteen minutes that it is not working as expected?
There is no way to cancel an order at all, not within fifteen minutes, not within fifteen seconds. Once you click the "buy" button, you've purchased the item, and the Terms of Sale for the iTunes Store state clearly that "all sales are final". So if you are requesting a refund, you have to email the iTunes Store via the form you reach through Express Lane, explain the reasons for the request and hope that iTunes Store Customer Service will grant you an exception.
Regards.

Report Generation Toolkit Evaluation doesn't work

Hello,
I tried to insert data into an Excel file but it seems the Report Generation Toolkit Evaluation doesn't work.
Attached file my VI.
LV is saying i have to activate the product in order to run it. An error occurs on each Report Generation subVI, which involve i never could test my application.
I went on Help/Activate Labview component and the evalution is well activate.
Someone has an idea why the evaluation version doesn't run Report Generation Toolkit ? A solution asap please...
PS : I still have 15 days evaluation left.
Solved!
Go to Solution.
Attachments:
Test_insert_data.vi ‏9 KB
Test.xls ‏14 KB

UP
With message failure
Attachments:
Sans titre.JPG ‏50 KB

File, Send link doesn't open a new email. Using Firefox 11.0. Outlook 2010 is the Mailto default and W7 default email program. On the About:config page network.protocol-handler.external.mailto is set to regular font (not bold) "default Boolean true".

File, Send link doesn’t open a new email. Running Firefox 11.0. Outlook 2010 is the Mailto default and the W7 default email program. On the About:config page, network.protocol-handler.external.mailto is set to regular font (not bold) “default Boolean true”.

I assume you have tried toggling the setting in Firefox between Outlook and, say, Gmail:
orange Firefox button ''or'' classic Tools menu > Options > Applications
In the search box, type or paste '''mailto''' and pause for the list to filter.
Change the setting and OK to save it, then return to the dialog, change back, and OK again.
You also might want to toggle the setting at the OS level between Microsoft Outlook and the native Windows Mail client in a similar fashion. In Windows XP you could use IE's Options dialog, Programs tab, for this, but I'm not sure in Windows 7.
Since one possibility is a problem in your Firefox settings (including the possibility of interfering add-ons), and another is a problem at the Windows level (e.g., Registry settings), it would be useful to try to identify which one it is. One quick way to distinguish is to create a new Firefox profile. It will start up with all factory settings. You can switch back to your existing profile after testing.
First, I recommend backing up your Firefox settings in case something goes wrong. See [https://support.mozilla.com/en-US/kb/Backing+up+your+information Backing up your information]. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)
After closing Firefox, start up again in the Profile Manager as described in this article: [http://support.mozilla.com/kb/Managing+profiles Managing profiles].
With the new profile, can Firefox successfully create a message in Outlook?

Trying to get a refund on an app that do not work, but the report a problem button is grey out

Hi
I'm trying to get a refund on an app that do not work, but the report a problem button is gray out & Apple wants £20.00 for support
where do I go from here
Thanks

To report a problem less than 90 days:
http://reportaproblem.apple.com
Sign in with the AppleID and Password used for the purchase.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
To report a problem greater than 90 days:
http://www.apple.com/support/itunes/store

HT1933 The Report a problem link doesn't work on my email receipt.

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