HT1933 There some charges on my credit card of stuff that I did not bought.

There some charges on my credit card that I did not bought.

The most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store. 
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle.
Regards.

Similar Messages

  • HT3702 There are charges to my credit card from itunes that are not showing in my purchase history. How do i find out what they are?

    Having trouble identifying charges to my credit card bill. The charges can not be found in my purchase history.

    You haven't got any auto-renewing subscriptions (I'm not sure if they show on the purchase history or not, I don't have any so I can't check) - there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098
    And have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
    Store holding charge : http://support.apple.com/kb/HT3702
    If you still can't find them, and your card isn't or hasn't been linked to any other accounts, then you may want to contact your card issue. You can also try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT6154 i had some charges show up on my itunes account that we did not authorize so i disputed the charges and now my itunes ID has been deactivated. How can i reset it?

    I had some charges that showed up on my itunes account that we did not authorize. I disputed the charges and now my Apple ID has been deactivated.  How can I reset it?

    mcgahagan wrote:
    I had some charges that showed up on my itunes account that we did not authorize. I disputed the charges and now my Apple ID has been deactivated.  How can I reset it?
    Since you disputed the charges with your credit card company, the CC company reversed the charges and Apple (correctly) locked the AppleID.
    You will need to contact Apple -> http://www.apple.com/support/appleid/contact/
    and explain what happened.

  • Why is there a charge on my credit card for $12.48 that I don't know about?

    Why is there a charge on my credit card for $12.48 that I don't know about?

        I know it's important to understand your charges cvette52. Have you been able to review your statements to match up this charge? Do you have postpaid or prepay service with us? Wireless or landline?
    JonathanK_VZW
    VZWSupport
    Follow Us on Twitter@VZWSupport

  • I have some charges on my credit card and I didn't charged those charges

    I need help with some charges that were charge in my credit card that I didn't puerched

    You've checked the purchase history on your account ? You didn't have any pre-orders and/or auto-renewing subscriptions that were due ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
    If you don't recognise the charge, and nobody else has access to your account or devices and may have made it, then try contacting iTunes Support : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Is there any charges on my credit card while creating Apple ID/iTunes account?

    I bought a new iPad2 and set it up from my office PC by creating a new Apple ID using iTunes.
    I provided my credit card information, infact I didnt know the account could be setup without credit card.
    The account got created and $1.00 was charged on my credit card.
    When I connected through wifi at home, it gave a message "You were connected using a different machine" and asked for the credit card verification code.
    After providing it, it went through, but I noticed another $1.00 was charged on my credit card.
    While it says nothing will be charged until I purchase something, why these charges?
    If it is for verifications, why twice?
    And will it be credited back to my credit card? And when?
    Thnx

    There are part of the verification check i.e. is the card valid and active and can accept charges. They should disappear of your card within a day or two. Don't know why it was done twice, unless it was just because it was two different machines

  • I need to speak to a person.  My bank card has been charged over $500 in fees from Itunes that I did not make.  I spoke to someone in India on 7/22 gave them permission to take over my computer and that is what he said.

    I need to speak to a person on the phone.  I talke to someone in India on 7/22 I have him total control of my computer he went into my bank account and could see all the charges.  His name was Amhit something, he said there was over $500 in charges that I did not make since over a year this has been happening.  I tried before to address this with apple but I never get a person and the amounts are always small and then on 7/22 I got a larger charge so I called and somehow got Amhit.  Amhit changed my apple password to he could get into my account but I didn't know what it was and I have not been able to do anything in itunes since 7/22 but yet today 8/1 there is a $6.39 charge on my bank card.  Something is very messed up!!!!  Amhit said he would get me a credit and call me the next day...surprise he never called.  I NEED HELP!!!!!!!!!!!!

    Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
    If you've previously contacted iTunes Support then do you have an email that you could reply to ? If not then you can contact them via this link and see what contact methods are available for you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Why are there unauthorised charges on my credit card?

    Why have unauthorised charges appeared on my credit card (2 x $1 on same day)?

    iTunes Store- What to do if your account has been compromised
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Contacting Apple for support and service - this includes
    international calling numbers..
    For Mac App Store: Apple - Support - Mac App Store.
    For iTunes: Apple - Support - iTunes.

  • TS1646 there are charges on my credit card that are not mine 12/23/12 $21.79

    12/23/12 21.79, 1/03/13 13.05, 1/03/13 15.23, 1/07/13 6.52, the only change on my card should be for itune match 1/08/13 for 24.99 i look at my purchase history and it dosent show any thing on those dates please refund my card for 21.79 13.05
    6.52 15.23 i removed my card from itune so maybe the charges would stop i had money in itune the hole time

    We are all itunes users just like you.
    You are not addressing Apple here at all.

  • HT1689 I have charges on my bank statement from Itunes that I did not purchase...how can I fix this???

    I have 2 separate charges for $20 each on my bank statement from Itunes.  In my purchase history - it isn't showing up.  How do I get reimbursed for these charges?

    You should contact Apple. If the purchase is not in your iTunes history should not be difficoult to get reimbursed.
    For maximum safety I whould also change my passowrd.

  • I am getting charged every few hours from an app that I did not authorize how do I sto?

    I am getting charged every few hours from an app I have not authorized. How do I get help?

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • Undue GEEK SQUAD charge on my credit card

    Dear Madam/Sir,
    today my husband and I have discovered the charge for a GEEK SQUAD Renewal (RENE00015826) we never asked for.
    The charge, amounting to 41,85 euro (we are living in Europe for the time being), occurred on Sep. 30 2014 on a prepaid visa card belonging to my husband (named Paolo {removed per forum guidelines}.
    By browsing in a few internet chats, I discovered that such a charge often relates to an automated renewal of anti-virus software that was implemented in computers of Best Buy customers.
    I kindly ask you:
    1) If I can be refunded for this unrequested good
    2) How to prevent for sure that the same charge occurs again in the future.
    Best regards,
    Andreana {removed per forum guidelines}

    Hello AndrScagnelli,
    Welcome to the forum. I can imagine your surprise when you discovered a charge on your credit card for a service you do not use. I would be happy to look into this further to see how I can assist. 
    Using the e-mail you registered on the forum, I was able to confirm that it is an anti-virus software renewal. I will be contacting the appropriate teams, and follow up with you once I have further information. In the meantime please do not hesitate to let me know if you have any further questions or concerns. 
    Thank you again for visiting the forum, and I'll be in contact as soon as possible. 
    Maria|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Charged for an app that I did not dowload - please help urgent!!!!

    I have been charged for a ringtone that I did not purchase. I wne t back to my downloaded apps to see if I did it by mistake it is not even there. I was cahregd $3 for a song that I did not even know. Please help me what I can do to reverse this charge and protect myself for something like this happening again?

    Hey perihan76,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    Please fill out the information here regarding the application and someone will be in touch: https://consumersupport.webapps.blackberry.com/blackberrycommerce/main?ln=en
    Let me know if you have any more questions.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • HT201209 i have added 2 gift cards on my account purchased some songs and my credit card was charged why?

    i waited to make sure i had the credit to purchase some songs and then got an email for the charges to my credit card, so i waited onother day and purchased another song and i see i got charged again for it on my credit card and my itunes account still has all the credit i started off with it, what is going on?

    http://www.apple.com/support/itunes/contact/

  • Is there a way to check what I had purchased from the itune store to match the charges on my credit card, because there is a charge that I do not recognize

    Is there a way to check what I had purchased from the itune store to match the charges on my credit card, because there is a charge that I do not recognize

    http://support.apple.com/kb/HT2727
    Regards.

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