HT1933 Why can I not make a purchase for an iPhone app

I have bought a game and am now trying to buy an episode, but every time I try to buy it, I get a message saying that my purchas can not be completed and to contact apple support. How can I fix this?

If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then try selecting Purchases, Billing & Redemption

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