HT1933 Why did iTunes bill my card instead of using credits

I just recently purchased 3 albums on iTunes my apple account had enough credit to cover all three of the albums. However my store credit was not used and my card was billed instead. Why is this

Are you sure...? Did you allow for Local Taxes...?
Kwats1237 wrote:
I just recently purchased 3 albums on iTunes my apple account had enough credit to cover all three of the albums.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

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Hello how to use this,
The article linked below details how to go about viewing your purchase history in the iTunes Store.
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http://support.apple.com/en-us/HT2727
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Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they may be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Same problem. So I contacted apple with this question:
My main iTunes account has credit (because I've redeemed gift cards on it) but when I try to purchase anything in the store, it asks for a credit card.
I have another iTunes account that has credit and a credit card, and anytime I buy anything, it bills my credit card.
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Thanks!
And received this reply:
...I understand that you are asked for billing information even though you have store credit. I can certainly appreciate you would like some assistance, and I would be more than happy to help you out with this today.
I'm sorry you weren't able to make a purchase using your store credit. To purchase items on the iTunes Store with your store credit, your account information in your user profile needs to be corrected. I'll walk you through this process to get you back up and running in no time.
1) Visit the My Apple ID website at:
http://appleid.apple.com
2) If the site is not displayed in your preferred language, click the Change Language link in the upper-right corner, type the name of your language in the field that appears, then click the Save button.
3) Click the "Manage your account" link.
4) Type your iTunes Store account name (which is your Apple ID) in the Apple ID field, type your password in the password field, then click the Sign In button.
5) Click "Addresses" in the column on the left. If you have multiple shipping addresses, remove any out-of-date or duplicate addresses by clicking Delete. Also, make sure the state or province field is filled out correctly for each address. To edit an address, click Edit. Edit all of your shipping addresses and make sure the appropriate state is selected in the State drop-down menus.
6) Now click "Phone Numbers" on the left. The area codes should be in the area code fields and the phone numbers should be in the phone number fields. If an area code is missing, or if it is in a phone number field, your account information may not save properly.
7) Make any other necessary corrections, then click the Save Changes button.
8) Click Log out in the upper-right corner.
When you make your next purchase on the iTunes Store, you will be asked to review your billing information. At this point, you can change your information or simply click Done at the bottom of the screen to proceed. Once you click Done, you should be able to purchase on the iTunes Store using your store credit.
And it worked the next time I bought an app on my iPod Touch! It was weird that it had my "Primary Address" and "Shipping Address" - though they were the same, I deleted my shipping address, and moved my "evening" phone into the "mobile" phone section, hit save, and problem solved. Weird that it was an address thing (I'm assuming) - perhaps the multiple addresses confused the billing process. It didn't ask to review my billing info when I bought something, but it used my store credit. Yay!
Hope this helps!

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Welcome to the Apple Discussion
I'm sorry to hear of your problems. However, I wonder if iTunes screwed up your computer? Perhaps there's another, core issue with your Hard Disk? Have you run any Hardware Diagnostics?
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Thanks

Dear loeezy,
Sorry you felt offended by my post. That was not my intent and I never suggested you were stupid.
Your post was a bit confusing because you were describing unrelated things.
I was simply trying to explain a few things to help you out. Seems it did not work.
My apologies.
Please check out exactly the directions I wrote about "import settings". I believe you will find the active button, "import settings" next to "ask to import CD" which is next to the words "when you import a CD:" under the heading, "General" in the pull-down menu, Preferences.
Yes, I understand what the Import Settings are and how to change them.
However, Import Settings has nothing to do with burning a CD or selecting file types for adding to a playlist.
Since it is not needed for making a playlist or burning a CD, I don't understand why it would "annoying".
If you are burning a data or MP3 CD and only want specific file types, then you need to know what format of the files you add to a playlist are but that still has no relevance to what your current Import Settings are.
And no, iTunes will NOT "convert the file as needed" if you want one song in both formats.
If you are burning an audio CD, the result is one format. Audio CD.
That is why I wrote, "If you are burning an audio CD the format is irrelevant", because iTunes will convert AIFF, WAV, MP3, AAC & Apple Lossless to audio CD format.
Next time read the question thoroughly, make sure you do have the right version, and test what the the person is saying
I did read thoroughly and understand exactly what you wrote.
In the end, seems all you really needed was how to view the Kind column.
Seems you have sorted out your issue so good luck.

Why did itunes changed the short cuts ? what for ?

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Can we help you with something?

Why did itunes steal my money

I bought a tv episode for $1.99, but itunes charged me $2.15.
I also bought 4 apps for 99 cents each, but itunes charged me $1.07 each
Why is itunes charging me extra money for stuff?

Why do you accuse people of stealing your money without understanding what has happened?
Why would you do this?
Maybe you should have a basic understanding before making accusations of theft.

HT1933 Why did iTunes bill my card instead of using credits

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