HT1937 4s will not connect to Internet using sim card

Girlfriends iphone 4s will not connect to Internet using sim card. It uses a "three" prepaid sim - and was only recent purchased and installed.... She is in HK but cannot speak Chinese so having problems sorting it out...... All the settings look correct - cellular data turned on etc........... I am not with her in HK also so I can't grab the phone and check ..... Can anybody help

Go here on your phone, see if you can add the correct APN settings to your phone:
http://www.unlockit.co.nz/unlockit/

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