HT1937 How can I get to use my phone? Much of it appears to be set up but when I try and make a call it tells me I have not been given access to this service

How can I get to use my phone? When I try and dial out it says: 'You have not been given access to this service'

Have you chacked with your carrier. The message you are getting seems to relate to a carrier issue and not something to do with the phone itself

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HT5035 i redeemed my itunes gift card and i got $15 in credit, but when i try to make a purchase it tells me it could not be completed, how can i fix this ?

i redeemed my itunes gift card and i got $15 in credit, but when i try to make a purchase it tells me it could not be completed, how can i fix this ?

If you are also getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

ITunes Match info says"With iTunes Match, you can download some or all of your music directly from iCloud on a total of up to 10 devices and computers." but when I try to add a computer it tells me i have reached my maximum of 5 computers.

iTunes Match info says"With iTunes Match, you can download some or all of your music directly from iCloud on a total of up to 10 devices and computers." but when I try to add a computer it tells me i have reached my maximum of 5 computers.

You have old computers authorized that you are no longer using more than likely.
From http://www.apple.com/itunes/features/
Authorize and Deauthorize
Purchases you make from the iTunes Store can be played on up to five computers that you authorize using your iTunes Store account name and password. To authorize or deauthorize a single computer, choose Authorize This Computer or Deauthorize This Computer from the Store menu. If all five authorizations are being used, you can deauthorize all your computers at one time by choosing View My Account from the Store menu and selecting Deauthorize All.
You can then restart the authorization process with each current device.

I can't make calls on my Samsung Galaxy S5. This problem just started in the past few days. When I try and make a call, it will never ring and the call will cancel.

Just had this issue come up. When I go to make calls, it never rings. It will eventually cancel the call. Also, when people try to call me, they say it will either ring and never reach my voicemail or they will instantly get my voicemail. This does not occur on all calls. I have good/great service, have done a reset, checked my SIM card, checked airplane mode, etc. Nothing seems to resolve the issue. Anybody else dealing with this or know how to resolve it?

We want to get your calls back in action, duckcallr1! Did this start after installing new app or update? Have you tested this in different areas? Are your text and data connections still going through?
YaleK_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

I can receive emails, but when i try to open the email it tells my thunderbird is not responding

I can send emails. I cannot get into any local folders. I have gone into my server and had a tech support person check and all is correct there. If it does finally open one I cannot delete it as it will not respond. I have scanned with malwarebyte and McAfee, no help.

McAfee is the problem.
https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

When I try and make a purchase, it says to contact Apple. Has anyone else had this problem?

When I try and make purchases for a game, I put in my password and hit yes that I want to purchase, and an error message comes up and says to contact Apple? He

did u fix it already?

HT201302 Hi People! please help...I want to know how can i get photos from ipad to the computer, that were synchronized previously to ipad but from another pc that i dont have access anymore and these pics are now only found in this ipad and no other plac

Hi People!
Please help...I want to know how can i get photos from ipad to the computer, that were synchronized previously to ipad but from another pc that i dont have access anymore and these pics are now only found in this ipad and no other place.

Hi Alan,
Thanks for the help, but i've actually done that before.
It does not help, because it only shows the photos on the camera roll and do not show the photos synchronized with that pc that i dont have access anymore.
The photos/albums all appear on the ipad, i can see it without problems but i cant get them out of the ipad to save onto pc for backup.
And i reaaly need it, as it is the only place that i actually have these photos now...

I am thing of using Final Cut Pro but when I try and download I get the message "Your computer's video card does not meet the minimum system requirements." Can I do anything about this?

I am thing of using Final Cut Pro but when I try and download I get the message “Your computer’s video card does not meet the minimum system requirements.” Can I do anything about this? I am using a Mac Pro early 2008 with Yosemite 10.10.2. My current graphics card is a ATI Radeon HD 2600 XT 256 MB.

Geoff2T wrote:
I am thing of using Final Cut Pro but when I try and download I get the message “Your computer’s video card does not meet the minimum system requirements.” Can I do anything about this? I am using a Mac Pro early 2008 with Yosemite 10.10.2. My current graphics card is a ATI Radeon HD 2600 XT 256 MB.
It is just as the message says. Your video card is not compatible.
You can add a compatible graphics card and use FCP X with your mac. I can't suggest which one, but maybe other people on this forum can guide.
And you may also get good suggestions in the Mac Pro forum.

I bought a used macbook pro from a friend. Software updates are available, but when I try to update, the computer asks for apple id and will only accept the former owner´s. How can I connect my macbook to my apple id?

I bought a used macbook pro from a friend. Software updates are available, but when I try to update, the computer asks for apple id and will only accept the former owner´s. How can I connect my macbook to my apple id?

The first thing you should do after acquiring a used computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind.
If the machine shipped with OS X 10.6, you need the gray installation discs that came with it. If you don't have the discs, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, it should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.

HT1229 Ive move photos but they appear as duplicates in iPhoto. When you try and open them it says Photo can't be found. I have thousands. How do I get rid of these images?

Hi Ive moved photos but they appear as duplicates in iPhoto. When you try and open them it says Photo can't be found. I have thousands. How do I get rid of these images?
Also I have many duplicate photos (from backups) It would be great to be able to remove all duplicates at one time, like in Itunes.
Can this be done?

You moved what photos from where and to where?
Are you running a Managed or a Referenced Library?
A Managed Library, is the default setting, and iPhoto copies files into the iPhoto Library when Importing. The files are then stored in the Library package
A Referenced Library is when iPhoto is NOT copying the files into the iPhoto Library when importing because you made a change at iPhoto -> Preferences -> Advanced. (You unchecked the option to copy files into the Library on import) The files are then stored where ever you put them and not in the Library package. In this scenario you are responsible for the File Management.

How can I get rid of the added / preset text words included in my text messages. It always says something like "Please call back at

How can I get rid of the added / preset text words included in my text messages. It always says something like "Please call back at ###-####."

JenJenTen,
I understand that having a preset text that you did not want can be a bit frustrating when sending out text. To clarify, is the preset message like a signature at the end of your text? Does this only happen in text messages or when your send emails also? Is your SMS delivery confirmation on? Messaging>Settings>SMS delivery confirmation.
LindseyT_VZW
Follow us on Twitter @VZWSupport

HT204053 How can I get the contacts list on my iPhone to appear in my iPad Air

How can I get the contact list on my iPhone to appear in my iPad Air?

Welcome to the Apple Community.
Please try the following…
First check that all your settings are correct, that contact syncing is checked on all devices (system preferences > iCloud on a mac and settings > iCloud on a iPhone, iPad or iPod).
Make sure the contacts you are adding are added to your 'iCloud' group and not an 'On My Mac', 'On My Phone' or other non iCloud group (you can do this by checking in groups), non iCloud contacts will not sync.
If you are sure that everything is set up correctly and your contacts are in the iCloud group, you might try unchecking contact syncing in the iCloud settings, restarting your device and then re-enabling contact syncing.

How can I get dock connector to turn off on air play. There is no longer a choice for sound to be displayed on iPad. I do not own outside speakers. Have already reset. Thanks

How can I get dock connector to turn off on air play. There is no longer a choice for sound to be displayed on iPad. I do not own outside speakers. Have already reset. Thanks

Slow, intermittent. Sometimes bootable sometime not. Odd behavior.
Sounds to me like a classic case of your HD failing.
Your SMART status may still show verified, with no errors on the Apple Hardware Test, Disk Utility shows no problems on Disk Repair- this is of no help.
I trust you have a good back-up and a bootable clone.
http://eshop.macsales.com/shop/hard-drives/2.5-Notebook/

HT204023 I have iphone 4(ios 5.1.1)but there are no any icon like personal hotspot. How can i get it to my phone. Please help me. Thank you.

I have iphone 4(ios 5.1.1)but there are no any icon like personal hotspot. How can i get it to my phone. Please help me. Thank you.

The personal hotspot is not an app or an icon; it is a setting. You must first have your carrier provision it, then you turn it on in settings. Most carriers charge extra for tethering.

Recently Iam purchased a Iphone from U.S, but iam residing in India, so can any body tell me in india how can i get support as my phone charger is not working from where in india i can replace i

Recently Iam purchased a Iphone from U.S, but iam residing in India, so can any body tell me in india how can i get support as my phone charger is not working from where in india i can replace it

gosharma wrote:
What if we have Applecare? Applecare is worldwide. Isnt it?
Not on an iPhone.

HT1937 How can I get to use my phone? Much of it appears to be set up but when I try and make a call it tells me I have not been given access to this service

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