HT1937 How to unlock iPhone which I received from the Apple Store?

I used to live in Europe (Switzerland) which is where I initially purchased an iPhone under two year contract via Sunrise.  When I moved back to the US, I was unable to unlock this phone and the Apple Store where I lived swapped out my phone and replaced it with one that worked in the US.  I then took this phone to AT&T and got a month-to-month agreement (i.e., no contract).
Now I am changing providers and need to unlock the phone for use with the new carrier.  AT&T tells me that they are not able to unlock the phone because it's not one of theirs.  This doesn't sound right.
I'm wondering if anyone can provide help here.  There is no Apple Store within about 100 miles of me and I do not have the resources to travel that distance.  Can Apple provide me with an unlock in order to complete the process of changing providers?
Thanks,
V'rasana

Only the Carrier to which the iPhone is locked can initiate the
unlocking. What does it say when you look at Settings=>General=>Carrier?
If you were using the iPhone on AT&T, either it is one of theirs or it is
already unlocked. If it is an AT&T iPhone, only AT&T can unlock.
If it is already unlocked, it should work with other SIMs; have you
tried a SIM from the carrier you wish to go to?
Third possibility is that iPhone has been hacked/modified/jailbroken to work with
AT&T. If that is the case, there is nothing Apple or this forum can do.
Google may provide some assistance, but the software used to hack
the iPhone may have done irreparable harm that will prevent legitimate
unlock and may eventually render the iPhone unuseable.

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