HT1937 I am on virgin network and i cant use data?

I am now using virgin sim and i have spoke with the customer service team and technical support,they say i have to log in to Apple support team and download software to use on my i phone 4,i am stuck do not know where to start.
My i phone settings are fine its been checked and the 3G is on mobile data is on,but lets see what happens here....

Did you buy it from Apple?  If not, then it is not factory unlocked.
Also, try this site for help: http://community.virginmedia.com/t5/Mobile/bd-p/Mobile

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