HT1937 I recently tried to manage my storage by upgrading my plan to a 20GB and was charged but plan does not show changed

I recently tried to manage my storage by upgrading my plan to a 20GB and was charged but plan does not show changed

i have the same problem. I recently tried to manage my storage by upgrading my plan to a 20GB and was charged but plan does not show changed. At this time does not changed my plan yet. I have the reference number of the bank for the transaction.
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I'm also having a music issue. When my phone is attached to the computer (mac running 10.6.8) it looks like my music is there but its gray and I can't play anything. I've tried to delete it and it won't let me but it does not show up on my phone.

I'm also having a music issue. When my phone is attached to the computer (mac running 10.6.8) it looks like my music is there but its gray and I can't play anything. I've tried to delete it and it won't let me but it does not show up on my phone.

By the way, I have tried shutting of the display switching in the power settings. That was basically the only real answer I found anywhere. It didn't work.

I had iTunes on my old computer and I am trying to get all of the same music on my new computer. I have download iTunes and signed in, but it is not showing up in my library. How do I get all of my old music back?

I had iTunes on my old computer and I am trying to get all of the same music on my new computer. I have download iTunes and signed in, but it is not showing up in my library. How do I get all of my old music back?

It does not magically appear in a new place. It will only be where you put it.
Copy everything from your old computer, or your backup copy of your old computer, to your new one.

I tried to rename a file, it gave me an error message (can't remember the number - 43??) and then the file disappeared from the original folder. When I do a search, the file comes up under the new name, but it does not show a path, and even though preview

I tried to rename a file, it gave me an error message (can't remember the number - 43??) and then the file disappeared from the original folder. When I do a search, the file comes up under the new name, but it does not show a path, and even though preview shows the contents, I can't open the document (Powerpoint) and I can't move the document. I tried "Copy" and paste but it doesn't work. I tried "Share" with Airdrop and iChat, but the file is inaccessible. When i try to rename the file, it says the filename is too long.
When I try to open it, it says the alias is not good, and asks if I want to fix the alias. I'm afraid to do that and lose all access to this document.
Right now, it feels like a ghost document - it is on the computer intact, but it is in an undisclosed location and inaccessible.
Please help!!

I was able to resolve this by repairing permissions, even though no permissions error was listed specifically for that file.
I could also have recovered it through Time Machine, but I'm interested in knowing how not to have this happen again!
I was afraid of rebooting and possibly losing track even of the ghost.
I did not try EasyFind - I'll keep that in mind next time.
Thanks for all the comments.

Ipad displays "ipad is disabled connect to itunes", I have tried putting the ipad into recovery mode and then restoring but that does not work. I have also tried doing a hard reset of the ipad and that does not work either. Any ideas?

Ipad displays “ipad is disabled connect to itunes”, I have tried putting the ipad into recovery mode and then restoring but that does not work. I have also tried doing a hard reset of the ipad and that does not work either. Any ideas?
My son let one of his friends use his ipad. The next time he tired to use it he could not get it unlocked, I tired to unlock it but it kept telling me that I had the wrong pass code. With out me knowing my son continued to tire until it completely disabled it self.

How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

Im trying to find my iPhone via iCloud but i does not show a map with its last know location. It only shows the menu options. My iPad and Mac show up but the map of my iPhone does not.

Im trying to find my iPhone via iCloud but i does not show a map with its last know location. It only shows the menu options. My iPad and Mac show up but the map of my iPhone does not. Can anyone help?

If your phone is turned off or not connected to the Internet, you will be unable to locate it. Last known location is only stored for 24 hours.

I redeemed my iTunes $25 card yesterday and only used $2.00 but it does not show in my account. I'm trying to make a purchase but it just wants my credit card info

I redeemed my iTunes $25 card yesterday and only used $2.00 but it does not show in my account. I'm trying to make a purchase but it just wants my credit card info

Go to Apple logo (top left) > App Store > Store (Top row of options) > view my account > log in > then edit the details.

I have an iphone 4 with the latest updates, but icloud does not show store option. My pics and music are not on the cloud, how do I upload them from my phone to the cloud? I just paid $20 thinking i needed more storage, but that did nothing. help

I have an Iphone 4 with OS 5.1.1 and it does not show store or music under my icloud tab in the phone. Also, my music and photos don't show on my icloud?
My contacts show and find my iphone....on the icloud. I just paid $20 thinking more storage would help, but it didn't. How can i cancel that and get a refund?
Where are is my music on the cloud? How do I upload my music to it? If I lose my phone, it looks like there is no where to go to retrieve my music.
And itunes won't let me sync my music to my computer. It is all music that I've purchased on itunes.
Thanks!

You need to subscribe to iTunes Match to store your music on iCloud:
http://www.apple.com/itunes/itunes-match/
To transfer iTunes Store purchases made on your phone to your computer, connect your phone then choose "Transfer purchases..." from the File menu in iTunes.
Photostream transfers photos taken on your iOS devices to other devices and your computer. For troubleshooting Photostream see: http://support.apple.com/kb/TS3989

Tried syncing entire music library to ipod but some albums were skipped. tried click and drag album but device does not get highlighted when i drag album there. any suggestions?

I tried syncing entire music library to ipod. some albums were skipped. tried clicking and dragging but device does not get highlighted when i drag the album to the device. How can I sync album to ipod? the album is imported and not purchased thru itunes store.

Does it play in iTunes on the computer? What is the format of the album?
Right click and select Get Info. Look under File in iTunes 12

HT1267 After trying to sync my Iphone has frozen and when connectingto my laptop and opening Itunes the device does not show

After trying to sync my Iphone has frozen and when connectingto my laptop and opening Itunes the device does not show

Version 11.1.5.5 of iTunes was just released today. If you update to that, does that help with the recognition troubles?
http://www.apple.com/itunes/download/

After upgrading to IOS 5.1.1 the Wi-Fi selection in settings greyed out and now says No Wi-Fi. Have tried restting and restoring both from te phone and from Itunes but this does not solve the problem.

I recently upgraded my Iphone 4s to 5.1.1 and founf the Wi-Fi button in settings greyed out saying No Wi-Fi. I have tried Reset network Settings, Rest All Settings and restore in Itunes but to no avail. I understand this is a comon occurence but I cant find a solution to it. Can anybody help?

See this tip --> http://support.apple.com/kb/TS1559
If this doesn't resolve it you most likely have a hardware failure. Fortunately, your phone is in warranty, so if you take it to an Apple store they will replace it.

A recent movie purchased on iTunes and downloaded to my computer does not show up on apple tv.

I routinely buy movies on iTunes and they usually show up on apple tv automatically but the most recent purchase is not there. Im not sure why.

Hi there mctedesco,
You may want to make sure that the movie in question was purchesedwith the same Apple ID that is being used on the Apple TV. Take a look at the article below for more information.
Download past purchases
Before you begin
Sign in with the Apple ID that you used for the original purchase. Use these steps to see which Apple ID you used to download an item.
See if the content is available for redownload. Previously purchased items might not be available if they're no longer on the iTunes Store. If you changed your Apple ID from one country to another, you can’t download items you purchased in a previous country.
If you're using Family Sharing, you can use these steps to download your family member's content.
-Griff W.

I recently purchased a bluetooth headphone set that I have been able to pair to my iphone6 , but it is not showing up on my ipod nano 7th gen, anyone else had a similar problem ?

anyone had trouble syncing a bluetooth headset to an ipod nano 7th gen ? I was able to sync to my iphone6 , but no luck with the ipod, even after a reset & several attempts

THanks for the suggestion deggie , but I have already tried this without any success. I just mentioned pairing it to prove that the headphones weren't defective. I also tried reaeting the ipod through itunes hoping that might help , but still no detection on the ipod

Trying to uninstall photoshop so I can reinstall but it does not show up on Suite Cleaner tool?

I previously had a trial of photoshop and then deleted it by putting in trash and empyting (my bad). I am now a subscriber to CC, but the app manager won't let me reinstall it just says "up to date", so someone suggested to get the cleaner and then I could remove JUST photoshop and reinstall b/c I don't want to delete my ID, AI, or muse files.
I need help figuring out which of these it lists I should uninstall because none of them are labeled as photoshop and like I said I don't want to delete other files.
This is the list the cleaner gives me.
Creative Suite 6 Design Standard
Adobe Muse
Adobe InDesign CS6 Application Base Files
AdobeCreativeCloudDriver
and Adobe Illustrator CS6 Core
Which of these should I uninstall so for photoshop so I can reinstall it? I don't understand why if it's detecting photoshop files on my comp (supposedly why it won't let me install photoshop, right?) that they don't show up here.
Thanks for any help.

You can uninstall Adobe photoshop from below location on your MAC.
1. Goto Applications –> Utilities –> Adobe Installers.

I have copied my iTunes library to my time capsule. I am trying to point the iTunes to use the file within the time capsule but it does not show up. However I see the file when i open it thought the finder. Please assist.

Hi,
I will apprecite your help.
I find the copied file to time capsule though finder bt not when I open the pointer.
can anyone help?
Regards

No I have not watched a video to move iTunes.
You are trying to convince me that the video is correct.. but you are having issues..
I tend to consider Apple's documentation superior .. not that they always get it right.
If it doesn't work we need more info.
Is this Mavericks?
Is the youtube video using Mavericks.. ?? If not then I suspect your problem is due to poor networking in Mavericks.
Ensure you follow the rules for SMB networking..
All names are short, no spaces and pure alphanumeric.
Try manually mounting the hard disk in Finder via Go, Connect to Server.. make sure the TC is mounted before you try to connect to the library.
You will have constant problems because the TC is unsuitable for iTunes.

HT1937 I recently tried to manage my storage by upgrading my plan to a 20GB and was charged but plan does not show changed

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